Usually reliable chain, let down completely in this instance by the longest wait I've ever had in a restaurant. Arrived at 6:30, order taken promptly and starter arrived before 7pm, but we then had to wait until 8:40 (and after repeated pleas) for the main to turn up. Utter purgatory. If it hadn't been for the fact that the better half was going into hospital the next morning and needed a decent meal I would've given up altogether and told the staff we didn't want it. They were very apologetic when the main finally turned up and knocked £20 off the bill, though by that point I was desperate just to bolt the blessed food and go back to our room. I eventually managed to ascertain that the reason for the appalling service was that, surprise surprise, there was one person working in the entire kitchen and that the three other staff were being completely run ragged trying to take orders, clear tables, operate the reception desk and work as assistant chefs all at the same time. There is no excuse for this. Premier Inn is not a struggling business and can afford to employ enough staff to provide a tolerable level of service. Indeed, our recent experiences at other of their hotels have been overwhelmingly positive. Mercifully it is unlikely that we'll need to use this particular one again because I have absolutely no intention of ever coming back. It's all a great shame because the room was clean, comfortable and modern, perhaps a little on the small side but otherwise very good, and although it's not in a pretty location it was very convenient for what we wanted. I just wish businesses like this wouldn't cut corners on staffing. I can think of at least one example of an otherwise really nice restaurant near to where we live that we've stopped going to, not because the food isn't excellent but because it takes forever and a day for it to turn up. It takes all the enjoyment out of a meal.

A nice modern premier inn - literally everything you would expect. It is a more modern premier inn and this was reflected in the condition of the rooms. Everything was clean, tidy, and in good working condition. Don't let the property being on a main road put you off - you can barely hear it inside. There is plenty of parking, a children's park directly outside, walking distance to a tesco express, a burger van, a good Indian, and pizza hut takeaway. If you are going into cambridge the park and ride is only a couple of minutes by car. The surroundings are a nice modern estate and at no point did I have any concern about the safety of my car (parking is plentiful and free). There is a restaurant and bar in the hotel but I didn't use these so can't comment really. When visiting cambridge in the future, I would definitely use this place again.

Excellent location. Bar facilities not really advertised, but good selection and prices. Room and staff excellent. Tesco express, pizza express and few stalls nearby. Only neg was in a large van and limited spaces available for tall vans Edit Breakfast was below average for me. Bacon was cooked like the yanks love and fried egg could of caused injury if thrown across the room as both solid. 1st time I've left most of my Breakfast for years, so dropped a star. Due to location, will visit again and can hopefully give the 5, it did deserve

Decent for a Premier Inn, but forget about getting a parking spot if you are in a large van over 2M and arriving after 3.30pm. Stupidly the designer of the hotel decided a split level multistorey type carpark with a 2M height restriction was the way to go.....in a hotel chain mainly used by contractors....in big vans 🤔🙄

I recently visited this hotel for a short leisure trip, which was initially planned as a one-day stay. However, the warm welcome we received from the staff, along with the cleanliness and comfort of the room, made us feel right at home. The room was immaculate, with all the amenities needed for a relaxing stay. It was so comfortable that we decided to extend our trip for an additional night. The overall ambiance, coupled with the excellent service, truly enhanced our experience. I highly recommend this hotel for anyone looking for a cozy and welcoming place to unwind. The hotel’s WiFi could use some improvement, as the complimentary connection was quite weak. We ended up purchasing an upgraded WiFi package for £5, which provided a much better connection and worked fine for our needs.