DoubleTree by Hilton Surabaya

8.8

/10

Very Good

1,314 reviews

What Guests Say About Their Stay

Staff Friendliness (45)
Distance To City Center (42)
Bedroom (41)
Room Space (39)
Pilipus H. J.
10.0
/ 10
One of the best new hotel. The staff was very friendly and amazingly some of them asked my name and everytime I met them they called me with my name. It was a great effort. The food taste was standard for 5 star hotel (I tried in room dining and makan kitchen) but the portion was so great. This is the first time I ate in room dining in hotel and really full. The breakfast is really complete most of everything was there except smoked salmon (but its okay it just my preference). The room was spacious. I was not stay at suite but the room was spacious. The amanities was great, but it supose to have pairs of everything since my booking is for 2 pax. But I only have one and need to request (but they just came right away). Location was great. At the city center. Near with local street food and mall. Definitely will come back again.
Suryadi S.
8.5
/ 10
I super like this hotel. So modern interior. Big space. Great Bed and pillow. Really recommended.
Enrico S. P.
8.5
/ 10
It was a nice staycation at DoubleTree. It’s located downtown. However, the street might be busy at noon due to traffic. But overall, I like staying and spending my weekend here. The bedroom is nice. I really like the heavy banquet so it’s perfectly wrapped and make myself warm during night. One thing that DoubleTree should be paying attention to, is the breakfast time. I didn't see any gloves provided by the staff. Guest could easily take the food without any gloves on, and with this pandemic situation, I felt unsafe and insecure to eat. Even though hand sanitizer are nearby, but still…. So hope doubletree can consider to provide plastic gloves
Randy S.
8.5
/ 10
Good services for staff, friendly and welcome. They give some coloring books for my daughter. Rooms, parking, foods, kids club, swimming poll, overall is good. Recommend for staycation or others.
Ivan K.
10.0
/ 10
This hotel is one of the new hotels in Surabaya. The location of this hotel is in the city center of Surabaya. this hotel interior is modern and nice, all employees at the hotel are friendly and helpful. The hotel rooms are quite large with good views of the Plaza Tunjungan, all furniture in the rooms are all new and clean but the bathroom is not too big and unfortunately there is no bath up. the restaurant at the hotel is spacious with many menu and variety of choices foods. the taste of this hotel food is good The hotel has a gym and a swimming pool with views of the plaza view
In the Area
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Jl. Tunjungan 12 East Java, 60275, Genteng, Surabaya, Jawa Timur, Indonesia

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
DoubleTree by Hilton Surabaya is a hotel in a good neighborhood, which is located at Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around DoubleTree by Hilton Surabaya

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Jl. Tunjungan 12 East Java, 60275, Genteng, Surabaya, Jawa Timur, Indonesia
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Discover More About DoubleTree by Hilton Surabaya

Location


DoubleTree by Hilton Surabaya is a hotel in a good neighborhood, which is located at Genteng.

About DoubleTree by Hilton Surabaya

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

DoubleTree by Hilton Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at DoubleTree by Hilton Surabaya.

All facilities in DoubleTree by Hilton Surabaya

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Others

Things to Do

  • Children play area
  • Fitness center
  • Health club
  • Outdoor pool

Sports and Recreations

  • Fishing
  • Game room
  • Golf
  • Tennis

Public Facilities

  • Coffee shop
  • Elevator
  • Room service

General

  • AC
  • Swimming pool

Accessibilty

  • Accessibility equipment
  • Accessible parking

Food and Drinks

  • Bar

Transportation

  • Parking with surcharge

Connectivity

  • WiFi (surcharge)

Hotel Services

  • 24-hour Receptionist

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in DoubleTree by Hilton Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Available rooms at DoubleTree by Hilton Surabaya
310
Number of floors in DoubleTree by Hilton Surabaya
23
Another facilities in DoubleTree by Hilton Surabaya
Children play area, Fitness center, Health club, Outdoor pool, Fishing

Frequently asked question in DoubleTree by Hilton Surabaya

What are available facilities at DoubleTree by Hilton Surabaya?
There are top facilites at DoubleTree by Hilton Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at DoubleTree by Hilton Surabaya?
The standard check-in time at DoubleTree by Hilton Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

More Reviews from Other Guests in DoubleTree by Hilton Surabaya

8.8
Very Good

From 1,314 reviews

Provided by travelers on
Cleanliness

9.2

Room Comfort

9.1

Meal

9.0

Location

9.1

Service and Facilites

9.0

People often mention about DoubleTree by Hilton Surabaya
All
Staff Friendliness (39)
Room Space (39)
Bedroom (39)
Distance to City Center (38)
Hotel Area (36)
Ambiance (35)
Bathroom (35)
Surroundings (32)
Accessibility (31)
Family Friendly (31)
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Traveler Reviews DoubleTree by Hilton Surabaya

Number of reviews per page
20
40

Customer reviews

Jekky f. c. n.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 4 day(s) ago

Great experience of 2 nights at DoubleTree Surabaya.

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B***i
icon-origin-TRAVELOKA

10.0

/10

Reviewed 1 week(s) ago

When I go to Surabaya, I always stay here because of the strategic location, spacious and clean rooms, cool view.
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Wahyudi H.
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Business
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10.0

/10

Reviewed 2 week(s) ago

As usual, always excellent service.
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1 people find it helpful

y***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.7

/10

Reviewed 5 week(s) ago

Very good service and close to food center
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1 people find it helpful

d***i
icon-origin-TRAVELOKA

8.5

/10

Reviewed 6 week(s) ago

The hotel atmosphere is comfortable and clean
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T***y
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Staycation
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9.4

/10

Reviewed 7 week(s) ago

The most memorable staycation experience at a 5-star hotel in Surabaya among other 5-star hotels. Always be successful. Keep maintaining the comfort and friendliness of the team 👍
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2 people find it helpful

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Herlina R.
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Staycation
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10.0

/10

Reviewed 7 week(s) ago

all staff are very friendly, service is very good, Saturday and Sunday get free kids activity which is fun, swimming pool is clean. want to go anywhere close. thank you doubletree ❤️
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N***r
icon-Leisure
Leisure
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10.0

/10

Reviewed 7 week(s) ago

🏨 Staying at DoubleTree by Hilton Surabaya! 🌟 First stop on our hotel hopping journey – DoubleTree by Hilton Surabaya! 🛎️✨ Located at the famous Jalan Tunjungan, this hotel is perfect for exploring the city. And the best part? Tunjungan Plaza is just a short walk away – with six towers to cover, it’s a shopper’s paradise! 🛍️ 🌅 Morning Bliss: Waking up to a marvelous breakfast spread! From local delights to international favorites, it’s a feast to remember. 🍽️ 🍽️ Intriguing Food Finds: 🥤 Bir Pletok – A traditional spiced drink (non-alcoholic!) that’s super refreshing. 🍛 Nasi Kucing – No, it’s not for cats! 🐱😂 It’s a mini portion of rice with side dishes, perfect for a light meal. 🧉 Jamu Gendhong – A traditional herbal drink carried around in a basket, known for its health benefits. Loving the mix of history, comfort, and great food! #DoubleTreeSurabaya #HotelHopping #TunjunganVibes #SurabayaEats #TravelCaraSendiri
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Maria A. N. H.
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Staycation
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9.1

/10

Reviewed 9 week(s) ago

Everything is ok when staying at this hotel ☺️ and it is on the hotel list when returning to Surabaya
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S***A
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Staycation
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10.0

/10

Reviewed 10 week(s) ago

Friendly staff, clean hotel from the front, very luxurious lobby, really nice
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1 people find it helpful

z***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 12 week(s) ago

The room itself is very comfortable and clean, quite spacious too. we chose the twin type. Had the chance to try the gym facilities, quite a lot of equipment and the area is also clean and comfortable. For breakfast it's delicious, many choices of menus from western and local, desserts are also varied, drinks are also provided traditional drinks. The location itself in my opinion is strategic. next time I will come here again if I go to Surabaya
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Naura M.
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Leisure
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10.0

/10

Reviewed 12 week(s) ago

when checking in, the staff service was very friendly and the process was fast, the room was also nice, spacious and comfortable and also soundproof...thank you Double Tree
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A***k
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Leisure
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9.4

/10

Reviewed 12 week(s) ago

The staff are friendly, but it took a while to check in because the room that had been booked a long time ago was not ready when needed. Out of the 8 rooms that were ready gradually, they were all ready at around 4 in the afternoon.
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F***a
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Staycation
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10.0

/10

Reviewed 12 week(s) ago

comfortable, clean hotel staff is also friendly
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Mulyadi
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Leisure
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8.5

/10

Reviewed 12 week(s) ago

It was perfect for the New Year holiday yesterday
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1 people find it helpful

Ajang A. A. B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.4

/10

Reviewed 12 week(s) ago

The hotel's location is strategic for the Tunjungan area, which is surrounded by many interesting restaurants, especially at night. TP can be reached by walking for about 8-10 minutes. The breakfast menu is varied and delicious. The rooms are spacious and clean, facing Tunjungan Plaza. Very recommended hotel
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G***t
icon-Business
Business
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10.0

/10

Reviewed 13 week(s) ago

Everything is very impressive especially when bringing guests from China. It's just a shame that there is no SPA facility in a 5-star hotel. Hopefully there will be a SPA in the future.
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Bima B. P. N.
icon-Staycation
Staycation
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9.1

/10

Reviewed 13 week(s) ago

The rooms I booked had some trouble with the AC. They responded very quickly & tried to fix it, but the issue still exists. So, they relocated my & family to other rooms & provided some compliments.

4 people find it helpful

V***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.7

/10

Reviewed 13 week(s) ago

Great for 5 stars hotel! No doubt!

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Y***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 13 week(s) ago

Nice and comfy hotel near Tunjungan Plaza. Love the environment, especially the gym.

2 people find it helpful

Number of reviews per page
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