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Mercure Samarinda
Hotels
8.6
Impressive
From 1,659 verified guests reviews
In the Area
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Jalan Mulawarman No 171, Pelabuhan, Kecamatan Samarinda Kota, Samarinda City Center, Samarinda, Kalimantan Timur, Indonesia, 75112
Main Facilities
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Swimming Pool
24-Hour Front Desk
Parking
WiFi
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Available Room Types in Mercure Samarinda
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Jalan Mulawarman No 171, Pelabuhan, Kecamatan Samarinda Kota, Samarinda City Center, Samarinda, Kalimantan Timur, Indonesia, 75112
Discover More About Mercure Samarinda
Location
Mercure Samarinda is located in area / city Samarinda City Center.
About Mercure Samarinda
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Mercure Samarinda is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Mercure Samarinda.
All facilities in Mercure Samarinda
Common Space
Lobby
Exterior
Others
Restaurant
Transportation
- Bus/truck parking
- Valet parking
Public Facilities
- Parking
- WiFi in public area
Hotel Services
- Concierge
- 24-hour Receptionist
Things to Do
- Outdoor pool
General
- Swimming pool
In-room Facilities
- TV
Accommodation Policy & General Information in Mercure Samarinda
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Number of floors in Mercure Samarinda | 13 |
Another facilities in Mercure Samarinda | Bus/truck parking, Valet parking, WiFi in public area, Concierge, 24-hour Receptionist |
Frequently asked question in Mercure Samarinda
What are available facilities at Mercure Samarinda?
There are top facilites at Mercure Samarinda such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mercure Samarinda?
The standard check-in time at Mercure Samarinda is starting from From 14:00 while the latest check-out time is at Before 12:00
More Reviews from Other Guests in Mercure Samarinda
Overall Rating & Reviews
From 1,659 verified guests reviews
8.6
Impressive
Fantastic
672
Very Good
717
Satisfying
60
Average
210
Poor
0
Cleanliness
Comfort
Meal
Location
Service
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Language
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S***i
This is a guest profile.
9.7
/ 10
12 Nov 2024
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Yuliana R.
8.2
/ 10
13 Oct 2024
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Accommodation's Reply
16 Oct 2024
Dear Mrs. Yuliana R. Greetings from Mercure Samarinda, Thank you for your feedback regarding your recent visit to Mercure Samarinda. We are pleased to hear that your experience staying with us was in accordance with your expectations. We appreciate the value you have given, we are always waiting for your return with a better and more enjoyable experience in the future. Warm Regards. Seto Marsono. General Manager.
S***a
This is a guest profile.
9.4
/ 10
07 Oct 2024
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Accommodation's Reply
19 Oct 2024
Dear Sir/Madam, Greetings from Mercure Hotel Samarinda, Thank you for your feedback regarding your recent visit to Mercure Samarinda. We are pleased to hear that your experience staying with us was in accordance with your expectations. We appreciate the value you have given, we are always waiting for your return with a better and more enjoyable experience in the future. Warm Regards, Seto Marsono. General Manager.
W***a
This is a guest profile.
10
/ 10
13 Aug 2024
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Accommodation's Reply
25 Aug 2024
Dear Valued Guest, Thank you so much for the perfect rating given to us. We appreciate it so much. We are looking forward to greet you back on your next visit at Mercure Samarinda. Best regards, Seto Marsono. General Manager.
V***r
This is a guest profile.
Business travel
6.3
/ 10
01 Aug 2024
Delay of more than 1 hour to delivery the food, and It was could. I stayed in a Room close to a show from the hotel, Impossible to sleep. O asked to change and the New Room was a smoking Room. They wake me after I was sleeping. Very bad experiency. Do not recommend It at all.
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Y***n
This is a guest profile.
10
/ 10
27 Jul 2024
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Accommodation's Reply
31 Jul 2024
Dear Sir/Madam. Greetings from Mercure Samarinda, Thank you for the response given regarding your recent visit to Mercure Samarinda. We are happy to hear that your experience of staying with us met your expectations. We appreciate the value you have provided, we always look forward to welcoming you back with a better and more enjoyable experience in the future. Warm regards. Seto Marsono. General Manager.
Rohiman
Leisure
9.4
/ 10
26 Jun 2024
Suitable for those who want to stay here for a long time.
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L
Lily
5.4
/ 10
24 Jun 2024
We went to the overrated SKYHOUSE and ordered several food. There were 14 of us ordering different items from the menu. The food is really bad and such a waste of money! They would not allow us to sit together because they told us that the other tables are reserved. From the beginning of the dinner till the end we were the only ones there! How stupid this whole arrangement is! There were no other guests except us and This was weekend mind you! The food came out cold and everything use the pour method. The rum for dirty snowman cocktail has to be poured the same goes with the mocktails and even the FOOD the condiments have to be “poured” on the main. This unnecessary “fuss” will be tolerated only if the food is good. It was cold and dry and not fine dining standard in any way! Rooms: dirty and everything is falling apart considering it's only 4 years old! The door card system fell off and bathroom door doesn't close and stains on the bathroom doors! They were so stingy with the in room amenities. I mean for the price you paid per night this is not in any way a 4 star hotel! Trust me you can get your money worth staying elsewhere!
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Siswan P.
9.1
/ 10
10 May 2024
Hanya semalam, jadi belum bisa memberikan review
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Accommodation's Reply
31 May 2024
Dear Mr Siswan P, Greetings from Mercure Samarinda, Thank you for taking the time to provide an assessment of our services and facilities. We are sorry to hear that you had an unpleasant experience regarding our facilities, this has been brought to the attention of the relevant team for improvement. We appreciate the value you have provided, we always look forward to welcoming you back with a better and more enjoyable experience in the future. Warm Greetings, Seto Marsono. General Manager.
F***A
This is a guest profile.
Business travel
9.1
/ 10
09 May 2024
First trip to Samarinda. So far good experience to stay here.
1 liked this review
Accommodation's Reply
31 May 2024
Dear Valued Guest, Greetings from Mercure Samarinda, Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us. At Mercure Samarinda, it is always pleasured to receive positive feedback. We really are appreciate for the rating given to us. We do look forward to welcoming you back to Mercure Samarinda in the near future. Kind regards, Seto Marsono. General Manager.
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