From the beginning of entering the hotel, checking in and out, all the staff are very friendly, asking for a photo is happy to help, asking for additional pillows and dental kits are quickly given. The hotel room is spacious, comfortable and clean and can be on the 60th floor wow the view of the city of tall buildings and can see the sunrise and sunset is really impressive. The food is also varied and delicious, the juice is real fruit, real honey, basically very high quality. Will definitely come back again.

We had a wonderful stay at The Westin! The room was clean, comfortable, and well-maintained. We especially enjoyed the breakfast spread—plenty of delicious options to start the day. The staff were all very friendly and helpful, making our experience even better. We were also celebrating my partner's birthday, and they went the extra mile to make it special. Overall, it was a great stay and we'd definitely come back again!

Best experience. First time staying at Westin, first time trying the Renewal Corner type. The Front Office staff are very friendly, especially the guy who served me at the Receptionist. The room is super comfortable.

Best view, luxury and comfortable hotel

Good good good good good good good good good good good good

1. The hotel staff is very friendly, 2. The view is great and it is also the second tallest building in Indonesia. 3. Very clean and tidy.

Impressive holiday, amazing

Staying here on early december this year, and it’s such a great hotel to stay. Good food, strategic location near the sport center Ambiance/Facilities: warm vibe, very clean, super well thought ammenities Food: like the dessert! Staff Assistance: very polite, friendly and informative Highlights: ambience great, nice christmas vibe Price: okay 😁 Location: in the middle of the city, easy to reach places

The room is spacious, clean, quiet, the view from the room is cool, the food is delicious, but it's a bit difficult to access because of the changing elevators 😁

Good, I had a problem when checking in and it was resolved easily because the staff was friendly and responsive.

The staff was very friendly, especially all the food so good.

Super spacious room, bed is very comfy. Only downside: lift took long, TV is not smart TV yet, need to update.

Finally I was able to stay at the Westin and felt like I was staying at a hotel in the highest tower in Jakarta. Even though this hotel is combined with Gamma Tower, finding a location for checking in is easy, all the instructions are clear. And the check-in process was greeted in a friendly manner and the process was fast. But for those who don't have a credit card, it's best to prepare cash for a deposit. At that time, with the cheapest room, I needed a deposit of 1.5 million. If you want to use debit, you can, but the return can take up to 30 days. The rooms are spacious, even if you take the cheapest one, the view is also okay, according to expectations. The rooms are also airtight so it's comfortable to rest. The breakfast menu is also delicious and has lots of variations, from Indonesian to foreign food.

Very comfortable, the softest mattress I've ever slept on 😂.

A five star hotel with a provincial 4-star feel. As you step out of the elevator, immediately you are welcomed by a whiff of dampness, as if the carpet is old. Thev view in the room wasn't great despite being on 60th floor because the layout followed a standard franchise template of a mid hotel. The bed was nice, though. I slept well. But overall, it was not money well spent. For a bit more, I could have stayed at Mandarin Business Suite with Bunderan HI view in a room that feels like home and an amazing bathtub.

I wish the system had a rating criteria of less than 1 star for this place. This place is a mixture of apartments being used by residents and the Mandala management unit, turning this place into a mess like a social apartment. Mandala turned my family's summer vacation into a trip like hell on earth. We arrived to check in at nearly 3:00 p.m., and there was a crowded scene of many people cursing because the service was so bad, and then I also thought positively: maybe because the unit is new, there are some mistakes. But not ! It was so scary because in reality it was true: After 30 minutes of standing in the sunny weather waiting for a tram to go to the reception to check in, combined with my irritation, we were able to sit on the dark car. In that photo, the steep slope is very scary and the staff treats other passengers' lives like trash. When we got to the stop, the driver didn't bother to check to see if all the passengers had gotten off, but was ready to accelerate and run away - specifically, our family's little girl (5 years old) was hanging there before getting off the bus and the driver drove away. I started running, but luckily I was able to hold on to the side of the car. And instead of receiving an apology with an extremely rude statement: You should pay attention to your child! 1 Attitude reflects Mandala's service - Everyone can verify (our family vacation is on June 15, 16, 2024 and I have not booked for something that is not available). Hope other people consider before deciding to book a room here

The best Westin hotel is suitable for families and children. The hotel staff are all friendly. Recommend.

The hotel is nice and comfortable, very satisfied staying at the Westin 👍.

I will give this rating a 10/10, it was an impressive staycation experience with my family. Quick check in/out. They gave us a free room upgrade to premium club. Spacious room with good ambience and bright lighting. Very clean, comfy bed and pillow (as standard Marriott hotel groups is the best). All the staffs were very helpful, friendly and prompt responses. They gave us a free breakfast as a compliment when we actually had to pay extra. Various menu with very good quality food. Extraordinary gym with various equipments and always has a guard ready to help. One thing perhaps try to improve the water cleanliness at the pool. We had the best staycation experience at Westin Jakarta. Thank you for the hospitality.

Great experience. Room 's clean and spacious.