Dear Srioktaviani, We really appreciate your review about your visit to our hotel. We are very happy to hear that you found our hotel spacious. However, we are very sorry to hear that you are experiencing problems with the cleanliness and equipment in your room. We will immediately take action to ensure that cleanliness in our hotel is maintained properly. We will also inspect and replace any fixtures that need updating, including bed linen and door handles. We thank you for your valuable input and hope to welcome you back in the future with better service. Regards, Surya & Yunna Express Team.

Dear Rida, We are very sorry to hear about your experience while staying at our hotel. We apologize for the inadequate condition of towels and the lack of provision of toiletries. We will take immediate action to ensure that this issue does not recur in the future. Guest satisfaction is our priority, and we will continue to strive to provide better service. Thank you for your review, and we hope you give us another opportunity to provide a better experience in the future. Regards, Surya & Yunna Express Team.

Dear Alfian, thank you for staying at Yunna Express and we apologize for the inconvenience caused. We have taken the necessary steps to follow up on the problems that occurred. We greatly appreciate your feedback and will work to ensure that the issues you mention are not repeated. Regards, Surya & Yunna Express Team.

Dear Oskar, Thank you for your review regarding your visit at Yunna Express. We are very happy to hear that you felt comfortable while staying at our hotel and enjoyed the comfort and cleanliness that we provide. We strive to always provide the best resting experience for our guests. The high rating that you give means a lot to us. Positive reviews like this are a motivation for our entire team to continue to improve the quality of the services we offer. We look forward to welcoming you back to Yunna Express for a more enjoyable stay in the future. If there's anything else we can help with or suggestions for improvement, don't hesitate to contact us. Regards, Surya & Yunna Express Team.

Dear Nur Farid, Thank you for staying at Yunna Express and providing a review about us. We apologize for the inconvenience you experienced during your stay at our hotel. We're very sorry to hear that you're having trouble with mosquitoes and also the inconvenience regarding the notification to move downstairs. We have noted your complaint and will immediately take remedial action to ensure this does not happen in the future. Guest satisfaction and comfort is our top priority, and we will try our best to provide better service. We hope that this difficulty will not make a bad impression on your visit to us, and we want to give you assurance that we will improve the quality of our services in the future. If you give us the opportunity to serve you again, we will do our best to provide you with a more pleasant experience. Thank you for your time to provide a review, and we will always learn from every feedback given by our guests. Regards, Surya & Yunna Express Team.

Dear Angga, Thank you for your review regarding your experience staying at Yunna Express. Ami apologizes if the facilities we provide do not meet your expectations for a staycation. We will continue to strive to improve our services and facilities in the future. Regards, Surya & Yunna Express Team.