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Hakone Hisui
Hotels
9.4
/10
Exceptional
58 reviews
What Guests Say About Their Stay
April
10.0
/ 10
Beautiful onsen! Spacious room with a balcony, spotless, luxurious accomodations. Fabulous food, perfectly prepared and elegantly presented, highly recommend the half board. The entire experience could not have been better.
Verified traveler
10.0
/ 10
Beautiful location and views. Spacious rooms with all the comfort and amenities one can expect from a higher end spa hotel. The grounds are delightful and well maintained. Onsen thermal baths were clean and well designed. Very relaxing stay after busy days in Tokyo.
Verified traveler
10.0
/ 10
The rooms were very big and the atmosphere relaxing with lots of gardens outside and nice views
In the Area
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837 Sengokuhara, Hakonemachi, Ashigarashimo, Kanagawa, Ashigarashimo-gun, Kanto, Japan, 250-0631
Main Facilities
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Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in Hakone Hisui
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837 Sengokuhara, Hakonemachi, Ashigarashimo, Kanagawa, Ashigarashimo-gun, Kanto, Japan, 250-0631
Discover More About Hakone Hisui
Location
Staying at Hakone Hisui is a good choice when you are visiting Ashigarashimo-gun.
About Hakone Hisui
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hakone Hisui exclusively for you.
Get precious and unforgettable moment during your stay at Hakone Hisui.
All facilities in Hakone Hisui
Others
Public Facilities
- Others
- Restaurant
- Smoke-free area
- Safety deposit box
- Elevator
Things to Do
- Shops
- Karaoke
- Garden
- Sauna
Food and Drinks
- Bar
- Breakfast
Connectivity
- LAN Internet
- Free WiFi
General
- Parking
- Terrace
Hotel Services
- Luggage storage
- 24-hour Receptionist
Business Facilities
- Meeting rooms
Accommodation Policy & General Information in Hakone Hisui
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a first aid kit, and window guards
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. Guests with food allergies should contact this property in advance. Requests for dietary accommodations are not accepted on site.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 20:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | 15:00 - 20:00 - Before 11:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Hakone Hisui | 8 |
Another facilities in Hakone Hisui | Others, Smoke-free area, Safety deposit box, Shops, Karaoke |
Frequently asked question in Hakone Hisui
What are available facilities at Hakone Hisui?
There are top facilites at Hakone Hisui such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hakone Hisui?
The standard check-in time at Hakone Hisui is starting from 15:00 - 20:00 while the latest check-out time is at Before 11:00
Does Hakone Hisui provide breakfast?
Yes, Hakone Hisui provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Hakone Hisui
Other sources (58)
9.4
Exceptional
From 58 reviews
Cleanliness
9.6
Room Comfort
9.6
Service and Facilites
9.4
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Traveler Reviews Hakone Hisui
Number of reviews per page
20
40
Top reviews
April
Leisure with Partner
10.0
/10
Reviewed 289 week(s) ago
Expedia Group verified review
Beautiful onsen! Spacious room with a balcony, spotless, luxurious accomodations. Fabulous food, perfectly prepared and elegantly presented, highly recommend the half board. The entire experience could not have been better.
Verified traveler
10.0
/10
Reviewed 290 week(s) ago
Hotels.com verified review
Love this hotel .
Nancy
6.0
/10
Reviewed 305 week(s) ago
Hotels.com verified review
One of the stranger hotel experiences we have ever had. The hotel was totally deserted upon our arrival around noon. Once we found someone, even leaving our bags for check in later was challenging. This was representative of our dealings with the hotel staff throughout our stay - getting a taxi, making a dinner reservation, etc were challenging Very few English speakers. While the hotel is in a lovely setting and the rooms spacious and clean, it seems like time has passed it by. The biggest flaw is that the hotel is in a very isolated area. Other than the adjacent sister property ( which seemed a little less deserted), there are NO dining or shopping options nearly. It’s hard and expensive to get taxis so unless you have a car, the Hisui is not a good choice.
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Verified traveler
Leisure with Partner
10.0
/10
Reviewed 306 week(s) ago
Expedia Group verified review
Beautiful location and views. Spacious rooms with all the comfort and amenities one can expect from a higher end spa hotel. The grounds are delightful and well maintained. Onsen thermal baths were clean and well designed. Very relaxing stay after busy days in Tokyo.
Verified traveler
Leisure Family
8.0
/10
Reviewed 312 week(s) ago
Expedia Group verified review
The hot baths at Hakone Hisui are wonderful. The facilities are very clean and tidy. Staff are professional and accommodating. I will be staying again.
Verified traveler
Leisure with Partner
10.0
/10
Reviewed 312 week(s) ago
Expedia Group verified review
The rooms were very big and the atmosphere relaxing with lots of gardens outside and nice views
Verified traveler
10.0
/10
Reviewed 313 week(s) ago
Hotels.com verified review
Modern and minimalist decor while preserving the Japanese aesthetic. Service was top notch and the dining experience first class.
Yee Wa
10.0
/10
Reviewed 334 week(s) ago
Hotels.com verified review
Very beautiful hotel with good food & good onsen. A nice place for a relaxing stay
Family
10.0
/10
Reviewed 344 week(s) ago
Expedia Group verified review
Gorgeous location, beautiful hotel, delicious food and fantastic staff. This was an amazing and such memorable stay. Our family of five who speak next to no Japanese were made to feel so welcome. Our half bored package was amazing, both dinner and breakfast (Japanese options) and all the staff were so happy and helpful. We all wished we could stay longer.
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Veronica
10.0
/10
Reviewed 359 week(s) ago
Hotels.com verified review
This place was the highlight of not only our stay in Hakone, but visiting Japan in general. It was a zen oasis of peace and serenity, where every detail seemed carefully thought out to allow for maximum relaxation. Interior design blends traditional and modern, there is a lovely koi pond and garden adjacent to the dining area. We have only enjoyed breakfast, which was exquisite. The hot springs (onsen) and spa area is a must to enjoy as it is truly delightful to watch the stars and listen to nature sounds while soaking in. Also big kudos to the hotel staff for being very attentive and most helpful.
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yong
10.0
/10
Reviewed 363 week(s) ago
Expedia Group verified review
nice hotel and resorts，large room, luxury and comfort, great natural hot pool, tasty breakfast, also closed to bus station, will recommend to our friends
Verified traveler
8.0
/10
Reviewed 364 week(s) ago
Hotels.com verified review
It was a great experience even though the town seemed a bit dead. The room was great but they need a bit of an update. I also wished they had more food options for when there are no available options nearby.
Robert
10.0
/10
Reviewed 370 week(s) ago
Hotels.com verified review
Beautiful hotel with very nice hot springs
Verified traveler
10.0
/10
Reviewed 377 week(s) ago
Hotels.com verified review
Excellent service; beautiful and very serene surroundings. A nice gateaway place!!
Jonathan
2.0
/10
Reviewed 398 week(s) ago
Hotels.com verified review
we had a daughter and booked a room for 2 adults and 1 child. when we arrived in our room it was small and in a basement far, far away from reception (i.e. extra long walk). so we asked for a better/different room. that of course would be a significant upgrade fee so we were forced to pay it. the gym was even dingier.
Julie
10.0
/10
Reviewed 409 week(s) ago
Hotels.com verified review
Amazing, attention to detail and personal service outstanding, room 6 star, onsen amazing and so easy to get to and from Gora and Yumoto
Phoebe
10.0
/10
Reviewed 415 week(s) ago
Hotels.com verified review
It was such a beautiful property and everything was extremely well taken care of. The staff were so polite and even though some had trouble with English did everything they could to help. We had teppanyaki at the restaurant and tried the Japanese menu. The sashimi was the best I've ever had and the wagyu beef was incredible. Afterwards we went in the private onsen for a small fee and had such a relaxing experience. The water was like silk! Our suite was massive and the beds extremely comfortable. I hope if I ever return to Japan I will have a chance to experience this again.
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NUtzz
10.0
/10
Reviewed 416 week(s) ago
Hotels.com verified review
From start till end, it was a very wonderful experience.
Staffs, especially Ms Asuka, was very attentive to details and our needs, even came into our room to explain what they had for room service in English as menu was written in Japanese.
Hotel managed to arrange for our heavy luggage to be delivered to our next hotel easily without any complaints.
The room was outstanding, very clean and spacious and comes with a balcony and a private onsen!
Hotel is just 5-10mins walk to a bustop which has a bus that goes to Odawara station.
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Marc
10.0
/10
Reviewed 432 week(s) ago
Hotels.com verified review
Spectacular property with Japanese flair for minimalist design.
Food quality in hotel restaurant is mind-blowing!
Beautiful in-house onsen. Difficult communication in English, but the staff tries hard. Somewhat remote location - takes quite a bit of time to reach from Odawara or Hakone-Yumoto train stations, but worthwhile'
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Qing
10.0
/10
Reviewed 432 week(s) ago
Hotels.com verified review
Hisui appears to be a new hotel and is in the middle of the Hakone area (although away from all the other Yomoto area hot spring hotels) and feels like a true resort. It has the local bus stop just 3 min away which runs often to tourist site areas.
The outdoor hot spring is very nice and clean and not very crowded.
Staff knew us by the name and were attentive to every little detail in welcoming us.
Would stay here if I stay in Hakone again.
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Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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