Gurney Bay Hotel, A PARKROYAL Partner Hotel

8.7
/10

Very Good

1,532 reviews

What Guests Say About Their Stay

Staff Friendliness (34)
Surroundings (31)
Bedroom (29)
Hotel Area (29)
aisyah a. h. b. K.
9.7
/ 10
the service was superb.. I even celebrate my dinner anniversary there, they deco my table for free and give us present!
Huslimin S.
8.5
/ 10
Good location and price reasonable.
ushaanair
9.4
/ 10
This hotel is great. The staffs, breakfast and location are their greatest asset.
Farra F.
8.8
/ 10
Staff was very friendly. Room is clean and nice view. Strategic location along gurney. 10minutes walk to Paragon. Will definitely stay here again!
Suthara
9.7
/ 10
Impressive service, nice view, great breakfast buffet
In the Area
See Map
53, Gurney Drive, Georgetown, Gurney Drive, Penang, Malaysia, 10250

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Gurney Bay Hotel, A PARKROYAL Partner Hotel is a five-star hotel built along No 53, Gurney Drive, Georgetown, Gurney Drive, 10250, Penang, Malaysia. It is located 21.0 km from the nearest airport which is the Penang International Airport. Gurney Bay Hotel, A PARKROYAL Partner Hotel is offers 3 different types of rooms and they are Deluxe Rooms, Superior Rooms and Executive Suites. Each room is equipped with high-quality in room facilities. Gurney Bay Hotel, A PARKROYAL Partner Hotel also provides amazing hotel facilities to make your stay even more memorable. Shifting to dining, Gurney Bay Hotel, A PARKROYAL Partner Hotel offers three main dining rooms to suit your taste, The Cafe and Lobby Lounge for you to enjoy a varied menu of local and international dishes and amazing drinks throughout the day. Considering how strategic the location of the hotel is, there are various tourist spots you can visit including Wat Chayamangkalaram and Dhammikarama Burmese Temple.
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What's around Gurney Bay Hotel, A PARKROYAL Partner Hotel

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53, Gurney Drive, Georgetown, Gurney Drive, Penang, Malaysia, 10250
Lobby Gurney Bay Hotel, A PARKROYAL Partner Hotel
Lobby 2 Gurney Bay Hotel, A PARKROYAL Partner Hotel

Discover More About Gurney Bay Hotel, A PARKROYAL Partner Hotel

Gurney Bay Hotel, a ParkRoyal Partner Hotel, offers a stylish and comfortable stay in the heart of Penang’s famous Gurney Drive. Whether you're visiting for business or leisure, this hotel provides modern amenities, excellent service, and a strategic location close to shopping, dining, and cultural hotspots. Designed to provide a seamless travel experience, Gurney Bay Hotel ensures guests enjoy the best of Penang’s charm while indulging in a relaxing and contemporary environment.

Where is Gurney Bay Hotel Located?

Gurney Bay Hotel enjoys a prime location along Gurney Drive, Penang, one of the island’s most well-known waterfront promenades. This bustling area is home to upscale shopping malls, renowned street food stalls, and beautiful seaside views. The hotel is easily accessible from Penang International Airport (PEN), just a 30-40 minutes drive away. Additionally, it is a short distance from George Town’s UNESCO World Heritage sites, making it an excellent choice for travelers who want to explore the island’s historical and cultural gems.

Points of Interest / Landmarks Near Gurney Bay Hotel

Guests staying at Gurney Bay Hotel will find themselves within close proximity to some of Penang’s top attractions, including:

  • Gurney Plaza (400m)

    – A premier shopping mall offering international brands, restaurants, and entertainment options.
  • Gurney Paragon Mall (500m)

    – A luxury shopping destination with high-end fashion stores, gourmet dining, and a unique heritage house within its complex.
  • Gurney Drive Hawker Centre (750m)

    – A must-visit for food lovers, this iconic hawker center serves Penang’s famous street food, including char kway teow, asam laksa, and rojak.
  • George Town UNESCO Heritage Site (4km)

    – Explore the rich history and culture of Penang through its well-preserved colonial architecture and vibrant street art.
  • Kek Lok Si Temple (10km)

    – One of Southeast Asia’s largest Buddhist temples, featuring impressive pagodas and a giant statue of the Goddess of Mercy.
  • Penang Hill (9km)

    – A popular retreat with cool weather, breathtaking views, and a historic funicular railway ride.

What Star Rating is Gurney Bay Hotel?

Gurney Bay Hotel is a 5-star hotel, providing a balance of comfort, affordability, and modern conveniences. It is an excellent option for both business and leisure travelers who seek a well-located accommodation with contemporary facilities and warm hospitality.

Gurney Bay Hotel’s Chain or Brand Affiliation

As a ParkRoyal Partner Hotel, Gurney Bay Hotel benefits from the renowned hospitality standards of the ParkRoyal brand. Guests can expect quality service, clean and well-maintained rooms, and a focus on guest satisfaction that aligns with ParkRoyal’s commitment to excellence. While the hotel maintains its own unique charm, it upholds the standards of the ParkRoyal name, ensuring a reliable and enjoyable stay.

Gurney Bay Hotel Room Information

Gurney Bay Hotel offers a variety of room types to suit different travel needs, from solo travelers and business guests to families. The hotel features 368 number of rooms, designed with modern interiors and essential amenities for a comfortable stay.

  • Cheapest room rate

    : Starts from RM270 per night (check Traveloka for the latest deals).
  • Most popular room type

    : The Deluxe King Room, appreciated for its spacious layout, cozy ambiance, and partial sea views.
  • Room amenities

    : All rooms come equipped with air conditioning, complimentary Wi-Fi, a flat-screen TV, in-room safe, coffee/tea-making facilities, and a private bathroom with a rain shower.
  • Hotel facilities

    : The hotel also provides a 24-hour front desk, business facilities, luggage storage, and easy access to transportation options.

Languages Spoken at Gurney Bay Hotel

Gurney Bay Hotel’s staff is proficient in multiple languages to accommodate international guests. The primary languages spoken at the hotel include:

  • English

  • Malay

  • Mandarin

  • Tamil

    (basic communication available)

This multilingual support ensures a smooth and convenient experience for all visitors, whether they are domestic travelers or international tourists.

Why Stay at Gurney Bay Hotel and Book with Traveloka?

Gurney Bay Hotel is the ideal choice for travelers looking for a well-located, comfortable, and budget-friendly stay in Penang. With its strategic location along Gurney Drive, proximity to top attractions, and partnership with ParkRoyal, this hotel ensures guests enjoy both convenience and quality service.

Book your stay at Gurney Bay Hotel, a ParkRoyal Partner Hotel, on Traveloka today for a hassle-free reservation experience and the best available rates. If you're a new Traveloka user in Malaysia, don’t forget to use the promo code “JOMJALAN” in the Traveloka app to enjoy up to 8% off your booking! Don’t miss this chance to experience the best of Penang with a stay at Gurney Bay Hotel.

All facilities in Gurney Bay Hotel, A PARKROYAL Partner Hotel

Bar, Cafe and Lounge Gurney Bay Hotel, A PARKROYAL Partner Hotel
Bar, Cafe and Lounge
Swimming Pool Gurney Bay Hotel, A PARKROYAL Partner Hotel
Swimming Pool
Fitness Center Gurney Bay Hotel, A PARKROYAL Partner Hotel
Fitness Center
Functional Hall Gurney Bay Hotel, A PARKROYAL Partner Hotel
Functional Hall
Lobby Gurney Bay Hotel, A PARKROYAL Partner Hotel
Lobby

Things to Do

  • Children play area
  • Fitness center
  • Health club
  • Hot tub
  • Massage
  • Outdoor pool
  • Sauna
  • Spa
  • Steam room

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Tours

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Non-smoking room
  • Swimming pool
  • Smoke-free

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Shops
  • Supermarket

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Business Facilities

  • Business center
  • Business facilities
  • Conference room
  • Meeting facilities
  • Projector

Accessibilty

  • Accessible parking
  • Accessible path of travel
  • Disabled access friendly
  • Wheelchair accessible

Sports and Recreations

  • Fitness center
  • Outdoor tennis court
  • Tennis

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Transportation

  • Airport transfer

Food and Drinks

  • Bar

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Gurney Bay Hotel, A PARKROYAL Partner Hotel

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

**Effective from June 1st 2014, the City Council of Penang will impose a Hotel Fee of MYR 3 per room per night for 4 and 5-star hotels. This fee is payable directly to the hotel upon check-in and is not included in the room rate and taxes stated herein. ============================================With effect from 01 September 2017, with reference to the Law of Malaysia Act 791, Tourism Act 2017, hotel guests who are non-Malaysian or non-Permanent Resident of Malaysia, are committed to a Tourism Tax of MYR 10.00 nett per room night of stay as determined and imposed by the Malaysian Government, which is not included in the Room Rates and will be collected by the hotel upon check-in. This is to be applied in addition to existing fees/taxes levied and the existing local tourism fee in Penang. ============================================
**Local Government Fee RM3.00 will be kick-start from 01 July 2022 onwards and it will be collected from guest upon check in
**Hotel Facilities Update ** Lobby Lounge temporary closed until further notice ** Room Service operation hours from 6.00am until 9.30pm daily ** Tennis Court temporary closure for upgrading works from 3-31 Oct 2022
**Kindly be informed that maintenance work will be carried out at the swimming pool area from 05 August until 16 August 2024. Therefore, we regret to inform the swimming pool will be closed during this period. We seek your kind understanding for any inconvenience that may caused.
For rooms without breakfast, guests can proceed with the above pricing: RM40nett for hotel guests and RM60nett for non-hotel guests. Children aged 0 to 5 eat for free, while children aged 6 to 12 are charged RM25nett regardless of whether they are inside or outside guests.

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Available rooms at Gurney Bay Hotel, A PARKROYAL Partner Hotel
368
Number of floors in Gurney Bay Hotel, A PARKROYAL Partner Hotel
18
Another facilities in Gurney Bay Hotel, A PARKROYAL Partner Hotel
Children play area, Fitness center, Health club, Hot tub, Massage

Frequently asked question in Gurney Bay Hotel, A PARKROYAL Partner Hotel

Does the Gurney Bay Hotel, A PARKROYAL Partner Hotel provide a late check-out?
Yes, Gurney Bay Hotel, A PARKROYAL Partner Hotel, offers the option for a late check-out, subject to availability. Guests are encouraged to inquire about the possibility of a late check-out during their stay, as it may depend on the hotel's occupancy levels on the day of departure. Additional charges may apply for this service. To ensure a smooth experience, it is advisable to request a late check-out in advance at the hotel's front desk.
Does the hotel provide early check-ins?
Yes, Gurney Bay Hotel, A PARKROYAL Partner Hotel in Pulau Pinang, offers early check-in options subject to availability. Guests are encouraged to inform the hotel in advance of their early arrival to increase the likelihood of securing an early check-in. Please note that additional charges may apply for early check-ins, depending on the hotel's policy.
Is the Gurney Bay Hotel, A PARKROYAL Partner Hotel pet-friendly?
The Gurney Bay Hotel, A PARKROYAL Partner Hotel in Pulau Pinang does not accommodate pets. Guests are advised to make alternative arrangements for their pets during their stay. Please ensure to check the hotel's specific policies for any updates or changes regarding pet accommodations.
What is the cancellation policies?
The cancellation policies for Gurney Bay Hotel, A PARKROYAL Partner Hotel, may vary depending on the type of booking and the rate plan selected. Generally, most bookings offer a flexible cancellation policy, allowing you to cancel or modify your reservation up to a certain number of days before your scheduled arrival without incurring any fees. However, some promotional or discounted rates might have stricter cancellation terms, which could include non-refundable conditions. To ensure you have the most accurate and specific information, please review the cancellation policy details provided during the booking process on Traveloka.
Does the hotel provide a car park?
Yes, Gurney Bay Hotel, A PARKROYAL Partner Hotel in Pulau Pinang, provides car parking facilities for its guests. Guests can enjoy the convenience of on-site parking, ensuring a hassle-free experience during their stay. Please note that parking availability may be subject to hotel policies and space limitations, so it is advisable to check with the hotel directly for any specific requirements or conditions.
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More Reviews from Other Guests in Gurney Bay Hotel, A PARKROYAL Partner Hotel

8.7
Very Good

From 1,532 reviews

Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.3

Location

8.8

Service and Facilites

8.7

People often mention about Gurney Bay Hotel, A PARKROYAL Partner Hotel
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Staff Friendliness (28)
Hotel Area (26)
Bedroom (25)
Surroundings (24)
Room Space (24)
Bathroom (24)
Wifi (19)
Check-in/out Time (19)
Ambiance (19)
Accessibility (17)
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Traveler Reviews Gurney Bay Hotel, A PARKROYAL Partner Hotel

Number of reviews per page
20
40
Customer reviews
c***a
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

Good location, nice view, clean.

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Accommodation's Reply
21 Apr 2025
Dear Valued Guest, Thank you for choosing Gurney Bay Hotel. We’re glad you enjoyed the good location, nice view, and clean environment. We look forward to welcoming you again soon! Simply yours, Benny Chung General Manager Gurney Bay Hotel, A PARKROYAL Partner Hotel
G***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 3 week(s) ago

Great location and good sea view, very friendly hotel staff, clean and spacious room. Worth for money!

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Accommodation's Reply
18 Apr 2025
Dear Valued Guest, Thank you for choosing Gurney Bay Hotel! We’re glad you enjoyed the great location, sea view, friendly service, and clean, spacious room. We're truly happy to know you found it worth the money. Looking forward to welcoming you again soon! Simply yours, Benny Chung General Manager Gurney Bay Hotel, A PARKROYAL Partner Hotel
E***y
icon-origin-TRAVELOKA

10.0

/10

Reviewed 3 week(s) ago

Good. And I hope it will be better in the future.
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Accommodation's Reply
16 Apr 2025
Dear Valued Guest, Thank you for staying at Gurney Bay Hotel. We're glad you had a good stay and truly appreciate your hope for even better experiences in the future — we’ll keep working hard to improve. Looking forward to welcoming you again soon! Simply yours, Benny Chung General Manager Gurney Bay Hotel, A PARKROYAL Partner Hotel
t***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 4 week(s) ago

my room is facing the sea, and it was magical

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Accommodation's Reply
16 Apr 2025
Dear Valued Guest, Thank you for staying at Gurney Bay Hotel. We're thrilled to hear you enjoyed the magical sea view from your room — it truly is one of the highlights of our hotel! We look forward to welcoming you back for another wonderful stay. Simply yours, Benny Chung General Manager Gurney Bay Hotel, A PARKROYAL Partner Hotel
hannah h. n.
icon-origin-TRAVELOKA

9.1

/10

Reviewed 4 week(s) ago

Staff is very friendly. Food is delicious.
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Accommodation's Reply
09 Apr 2025
Dear Hannah, Thank you for your kind words! We're delighted to hear that you enjoyed our hospitality and delicious food. Your satisfaction is our priority, and we look forward to welcoming you back again soon. Best regards, Benny Chung General Manager Gurney Bay Hotel, A PARKROYAL Partner Hotel
J***H
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.4

/10

Reviewed 4 week(s) ago

Check in and check out is very easy, no need to wait long. My child left something behind and the hotel returned it safely using a courier. Thank you to the hotel staff for being honest and trustworthy. In front of the hotel there is a playground where children can play..
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Accommodation's Reply
10 Apr 2025
Dear Valued Guest, Thank you for your kind review! We’re so glad to hear that your check-in and check-out experience was smooth and efficient. It’s heartwarming to know our team was able to return your child’s belongings safely — honesty and care are values we truly uphold. We're also happy that your little one enjoyed the nearby playground! We look forward to welcoming you and your family back again soon. Best regards, Benny Chung General Manager Gurney Bay Hotel, A PARKROYAL Partner Hotel
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Ricky P.
icon-Medical
Medical
icon-origin-TRAVELOKA

9.0

/10

Reviewed 5 week(s) ago

Overall is a good and pleasing stay. Location near to the city centre and getting Grab is quick. Hotel staff is friendly and helpful. Bathroom quite spacious with a bath tub, but hot water takes a while to ready. The toiletries are complete. Cloth hanger is sufficient. Only problem is the room service. The staff didn't clean the used cups/glasses. And I noticed the floor carpet wasn't vacuumed as well. But the bed is made and everything is replenished. Will come back again on the next trip.
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Accommodation's Reply
09 Apr 2025
Dear Ricky, Thank you for sharing your experience with us. We're glad to know you had a good and pleasant stay, and that our location, staff service, and room amenities met your expectations. Your feedback on the hot water delay is noted, and we will look into improving this area for better comfort in the future. We appreciate your support and hope to welcome you back soon. Best regards, Benny Chung General Manager Gurney Bay Hotel, A PARKROYAL Partner Hotel
C***e
icon-origin-TRAVELOKA

9.7

/10

Reviewed 5 week(s) ago

Location, service, cleanliness are all ok. I will come and stay again if I go to Penang.
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Accommodation's Reply
30 Mar 2025
Dear C*e. Thank you for your review! We are glad to hear that you are satisfied with our location, service and cleanliness. We look forward to your next visit and hope to welcome you back to Penang! Simply Yours. Winnie Low. Director of Operations
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lingin
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 7 week(s) ago

Comfort room, good swimming pool, best yakhuzi, good breakfast, near any location. Best price. Friendly staff.

1 people find it helpful

Accommodation's Reply
20 Mar 2025
Dear Lingin, Thank you for choosing Gurney Bay Hotel, A PARKROYAL Partner Hotel. We’re delighted to hear you enjoyed our comfortable room, swimming pool, jacuzzi, breakfast, convenient location, and friendly service. We truly appreciate your kind words and look forward to welcoming you back again soon! Warm regards, Benny Chung General Manager
MUTTAQIN
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.4

/10

Reviewed 7 week(s) ago

Friendly and easy going staff, all very helpful, this is my second stay
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Accommodation's Reply
20 Mar 2025
Dear Muttaqin, Thank you for choosing to stay with us again at Gurney Bay Hotel, A PARKROYAL Partner Hotel. We’re so glad to hear that our friendly and helpful staff made your second stay just as enjoyable. We look forward to welcoming you back for many more stays in the future! Warm regards, Benny Chung General Manager
Chandra N.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 8 week(s) ago

Special requests when checking in at 12.00 noon were accepted by the hotel, the hotel staff were very friendly.
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Accommodation's Reply
09 Mar 2025
Dear Chandra N. Thank you for your kind review! We're glad to hear that your special requests were accommodated and that our staff made you feel welcome. We always strive to provide excellent service and are happy you had a positive experience. We look forward to welcoming you back soon! Simply Yours Winnie Low Director of Operations
t***n
icon-origin-TRAVELOKA

8.8

/10

Reviewed 10 week(s) ago

I enjoyed my staying in this hotel. Would prefer staying there again. The view is gorgeous. TOP.

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Accommodation's Reply
26 Feb 2025
Dear t**n Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay and appreciated the gorgeous view. We’d love to welcome you back again in the future! Simply Yours Winnie Low Director of Operations
MUHAMMAD
icon-Medical
Medical
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9.4

/10

Reviewed 10 week(s) ago

The Best Hotel.. Really Value For Money.. The staff was so helpful and kind. The location was great with gurney bay park view. The Facility also good with sauna and whirpool. The check in and check out progress was so smooth.. Will come back again, if i go to penang later.

2 people find it helpful

Accommodation's Reply
23 Feb 2025
Dear MUHAMMAD R.M. Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with us. It’s great to know you appreciated the helpful and kind staff, the beautiful park view, and the hotel facilities. We're also happy that the check-in and check-out process was smooth. We look forward to welcoming you back on your next visit to Penang! Simply Yours Winnie Low Director of Operations
lingin
icon-origin-TRAVELOKA

10.0

/10

Reviewed 13 week(s) ago

everything makes me happy I will stay here when I come to Penang.

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Accommodation's Reply
23 Feb 2025
Dear lingin Thank you for your kind words! We’re so happy to hear that everything made your stay enjoyable. We’ll be delighted to welcome you back whenever you visit Penang again. Looking forward to your next stay! Simply Yours Winnie Low Director of Operations
Nofi
icon-origin-TRAVELOKA

8.5

/10

Reviewed 13 week(s) ago

The room is clean and tidy, if I go to Penang I will definitely stay here.
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1 people find it helpful

Accommodation's Reply
23 Feb 2025
Dear Nofi Thank you for your lovely feedback! We're glad to hear that you found the room clean and tidy. We’d be thrilled to welcome you back on your next visit to Penang. Looking forward to seeing you again! Simply Yours Winnie Low Director of Operations
N***o
icon-origin-TRAVELOKA

9.7

/10

Reviewed 14 week(s) ago

All hotel workers are very friendly, always smiling and greeting.. Very satisfying, strategic location close to shopping center and across from the hotel there is a very large and nice public playground..
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Accommodation's Reply
23 Feb 2025
Dear N**o Thank you for sharing your wonderful experience! We're so glad to hear that our friendly staff made your stay enjoyable, and that you found the location convenient with nearby shopping and the lovely public playground. We truly appreciate your kind words and look forward to welcoming you back on your next visit! Simply Yours Winnie Low Director of Operations
s***i
icon-Medical
Medical
icon-origin-TRAVELOKA

10.0

/10

Reviewed 14 week(s) ago

the room is okay, clean and comfortable, this is a city view room.. it's just that when I moved to a sea view room it was a bit uncomfortable.. it wasn't like the city view so I moved to a city view room the next day.. and the service while I was there was okay.. I stayed here for almost 2 weeks.. thank you 🙏🏻
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1 people find it helpful

Accommodation's Reply
23 Feb 2025
Dear s**i Thank you for sharing your feedback! We’re glad to hear that you found the city view room clean and comfortable. We’re sorry to hear that the sea view room didn’t meet your expectations, but we’re happy that we were able to accommodate your preference for the city view room. We truly appreciate your patience during your stay, and we hope you had an overall enjoyable experience. Thank you for choosing to stay with us and we look forward to welcoming you again! Simply Yours Winnie Low Director of Operations
H***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8.5

/10

Reviewed 14 week(s) ago

Fast check in/check out. Room cleaned everyday, cleaners were good and prompt. Breakfast good variety, but would be better if more fruits were made available. Overall, staff were good, attentive, friendly, efficient

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Accommodation's Reply
29 Jan 2025
Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at Gurney Bay Hotel, A PARKROYAL Partner Hotel. We are delighted to hear that you had a smooth check-in and check-out experience and appreciated the cleanliness of our rooms, the efficiency of our housekeeping team, and the variety of our breakfast offerings. We also appreciate your suggestion regarding the availability of more fruits at breakfast. Your insights are valuable to us as we continuously strive to enhance our guest experience. It is wonderful to know that our staff’s attentiveness, friendliness, and efficiency contributed to your enjoyable stay. We look forward to welcoming you back in the future for another pleasant stay. Simply Yours, Benny Chung General Manager
Laura G.
icon-origin-TRAVELOKA

8.4

/10

Reviewed 15 week(s) ago

Cafe lunch buffet, awful, bad wifi

1 people find it helpful

Accommodation's Reply
25 Jan 2025
Dear Laura, Thank you for taking the time to share your feedback regarding your recent stay at Gurney Bay Hotel, A PARKROYAL Partner Hotel. We sincerely regret to hear that you were disappointed with the café lunch buffet and the Wi-Fi service during your stay. Please accept our apologies for not meeting your expectations in these areas. We will be reviewing the quality of our buffet offerings and the reliability of our Wi-Fi to ensure that future guests have a better experience. Your feedback is invaluable to us as we continuously strive to improve our services. We appreciate your comments and hope to have the opportunity to welcome you back for an improved stay in the future. Yours sincerely, Benny Chung General Manager
MUTTAQIN
icon-Medical
Medical
icon-origin-TRAVELOKA

9.7

/10

Reviewed 17 week(s) ago

The room is clean, the bathroom is also clean, comfortable, the staff is very helpful, very suitable for children, because in front there is a very large city park.
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+3

1 people find it helpful

Accommodation's Reply
25 Jan 2025
Dear Muttaqin, Thank you for sharing your wonderful feedback regarding your recent stay at Gurney Bay Hotel, A PARKROYAL Partner Hotel. We are delighted to hear that you found your room and bathroom to be clean and comfortable, and that our helpful staff made your experience even more enjoyable. We are also pleased that the location, with its large city park, was perfect for your family. It’s great to know that our hotel is well-suited for guests with children. We truly appreciate your kind words and look forward to welcoming you and your family back for another pleasant stay in the future. Yours sincerely, Benny Chung General Manager
Number of reviews per page
20
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