Hard Rock Hotel Desaru Coast

Hotels
8.5
/10

Very Good

191 reviews

What Guests Say About Their Stay

Ambiance (5)
Room Space (4)
Bedroom (4)
Bathroom (4)
Nandagopalan S. S.
9.1
/ 10
Hotel is clean and staff very were responsive on our queries. Overall very good experience. Recommended.
In the Area
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Jalan Pantai 3, Desaru Coast, Bandar Penawar , Desaru, Kota Tinggi, Johor, Malaysia, 81930

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Location Hard Rock Hotel Desaru Coast is a hotel in a good neighborhood, which is located at Desaru. Not only well positioned, but Hard Rock Hotel Desaru Coast is also one of hotels near the following Desaru Coast Adventure Waterpark within 0.3 km and The Els Club Desaru Coast - Valley Course within 1.39 km. About Hard Rock Hotel Desaru Coast Not only located within easy reach of various places of interests for your adventure, but staying at Hard Rock Hotel Desaru Coast will also give you a pleasant stay. This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Hard Rock Hotel Desaru Coast. Hard Rock Hotel Desaru Coast is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here. Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you. From business event to corporate gathering, Hard Rock Hotel Desaru Coast provides complete services and facilities that you and your colleagues need. Have fun with various entertaining facilities for you and the whole family at Hard Rock Hotel Desaru Coast, a wonderful accommodation for your family holiday. This hotel is an ideal choice for you, novice to professional golfers. If you plan to have a long-term stay, staying at Hard Rock Hotel Desaru Coast is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home. This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds. The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience. The hotel’s fitness center is a must-try during your stay here. Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones. Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. Savor your favorite dishes with special cuisines from Hard Rock Hotel Desaru Coast exclusively for you. WiFi is available within public areas of the property to help you to stay connected with family and friends. Hard Rock Hotel Desaru Coast is a hotel with great comfort and excellent service according to most hotel's guests. Get precious and unforgettable moment during your stay at Hard Rock Hotel Desaru Coast. Entertainment awaits your little rockers at the Hard Rock Roxity Kids Club™ with daily activities, games, crafts, and music. Kids 4-12 years are welcomed in this ultimate hangout place making friends, forming bands, and having the time of their lives.
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What's around Hard Rock Hotel Desaru Coast

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Jalan Pantai 3, Desaru Coast, Bandar Penawar , Desaru, Kota Tinggi, Johor, Malaysia, 81930
Lobby Hard Rock Hotel Desaru Coast
Exterior 2 Hard Rock Hotel Desaru Coast

Discover More About Hard Rock Hotel Desaru Coast

Hard Rock Hotel Desaru Coast

Experience Luxury at a 5-Star Hotel

Nestled along the stunning coastline of Desaru, the Hard Rock Hotel Desaru Coast is a 5-star haven that perfectly blends luxury with a vibrant atmosphere. This hotel is not just a place to stay; it’s an experience that resonates with the spirit of rock 'n' roll. With its modern architecture and stylish interiors, the hotel offers a unique ambiance that appeals to both Gen Z and Millennial travelers. From the moment you step into the lobby, you’re greeted by a fusion of music, art, and culture that sets the tone for an unforgettable stay. The hotel boasts a variety of rooms and suites, each designed with comfort and style in mind. Whether you’re lounging in a spacious family suite or enjoying the breathtaking views from a deluxe room, every corner of the Hard Rock Hotel is crafted to ensure a memorable experience. With amenities like a mini-bar, complimentary Wi-Fi, and a flat-screen TV, you’ll feel right at home while indulging in the luxury that surrounds you.

Explore Nearby Attractions

When you stay at Hard Rock Hotel Desaru Coast, you’re not just surrounded by luxury; you’re also in close proximity to some of the most exciting attractions in the area. One of the must-visit spots is the Desaru Coast Adventure Waterpark, located just 1.5 kilometers away. A quick 5-minute drive or a leisurely 20-minute walk will get you to this thrilling waterpark, where you can enjoy a day filled with fun and excitement. Another nearby attraction is the Desaru Beach, which is only 2 kilometers from the hotel. A short 5-minute drive or a 25-minute stroll will lead you to the soft sands and clear waters, perfect for sunbathing, swimming, or simply enjoying the picturesque views. For those who love nature, the Tanjung Balau Fishermen Museum is about 3 kilometers away, making it a quick 7-minute drive. This museum offers a glimpse into the local fishing culture and is a great spot for a family outing.

Unmatched Facilities for Ultimate Relaxation

The Hard Rock Hotel Desaru Coast is packed with facilities that cater to every type of traveler. One of the standout features is the expansive swimming pool, which is designed to resemble a lagoon, complete with a sandy beach area. Whether you want to take a refreshing dip or lounge by the poolside with a cocktail in hand, this is the perfect spot to unwind. For fitness enthusiasts, the hotel offers a state-of-the-art gym equipped with the latest workout machines. After your workout, indulge in some pampering at the Rock Spa, where you can choose from a variety of rejuvenating treatments. If you’re traveling with family, the kids’ club provides a safe and fun environment for your little ones to play and make new friends. Music lovers will appreciate the hotel’s unique vibe, with live music performances and events happening regularly. The Hard Rock brand is synonymous with music, and this hotel is no exception. You can even borrow a guitar from the hotel’s “Guitar Lending Program” and jam out in your room!

Convenient Access to Public Transportation

Getting around Desaru is a breeze when you stay at the Hard Rock Hotel. The nearest public transportation option is the Desaru Bus Terminal, located approximately 30 kilometers away. A quick 30-minute drive will get you there, making it easy to explore the surrounding areas. For those who prefer a more direct route, taxis and ride-sharing services are readily available at the hotel, ensuring you can travel with ease. If you’re looking to explore the local area, consider renting a bicycle from the hotel. It’s a fun and eco-friendly way to discover the beautiful coastline and nearby attractions at your own pace.

Exceptional Service That Rocks

At Hard Rock Hotel Desaru Coast, service is taken to the next level. The staff is known for their friendly and attentive demeanor, always ready to assist with a smile. From the moment you check in, you’ll feel like a rock star, with personalized service that caters to your every need. Whether you require recommendations for local dining or assistance with booking activities, the staff is dedicated to ensuring your stay is nothing short of perfect. Guests rave about the quick response times and the willingness of the staff to go above and beyond. It’s this level of service that makes your stay not just enjoyable, but truly memorable.

What Travelers Are Saying on Traveloka

Traveloka users have been singing praises about their experiences at Hard Rock Hotel Desaru Coast. Many highlight the hotel’s vibrant atmosphere and the unique rock-themed decor that sets it apart from other accommodations. Guests appreciate the spacious rooms and the attention to detail in the design, making it a perfect backdrop for Instagram-worthy photos. Reviews often mention the fantastic pool area and the variety of activities available, from water sports to live music events. Travelers also commend the hotel’s location, which allows easy access to nearby attractions while still providing a peaceful retreat. Overall, the feedback is overwhelmingly positive, with many guests expressing their desire to return.

Discover the Neighborhood

The neighborhood surrounding Hard Rock Hotel Desaru Coast is a treasure trove of experiences waiting to be explored. With its stunning beaches, lush greenery, and vibrant local culture, there’s something for everyone. The area is known for its friendly locals and a laid-back vibe that makes it easy to relax and enjoy your surroundings. Foodies will love the nearby dining options, ranging from local hawker stalls to upscale restaurants serving a variety of cuisines. Don’t miss the chance to try some authentic Malaysian dishes, which are bursting with flavor and made from fresh, local ingredients. For those who enjoy outdoor activities, the nearby beaches offer opportunities for water sports, beach volleyball, and even sunset yoga sessions. The natural beauty of the area is perfect for hiking and exploring, with several trails that lead to breathtaking viewpoints.

Why Choose Hard Rock Hotel Desaru Coast?

Looking for a place that combines luxury, fun, and a vibrant atmosphere? Hard Rock Hotel Desaru Coast is the ultimate choice for your next getaway. With its top-notch facilities, exceptional service, and prime location near exciting attractions, this hotel offers everything you need for a memorable vacation. Whether you’re traveling with friends, family, or on a solo adventure, the Hard Rock Hotel provides a unique experience that resonates with the youthful spirit of Gen Z and Millennials. From the moment you arrive, you’ll be immersed in a world of music, relaxation, and adventure, making it a great deal for anyone looking to escape the ordinary. So pack your bags, grab your friends, and get ready to rock your stay at Hard Rock Hotel Desaru Coast!

All facilities in Hard Rock Hotel Desaru Coast

Swimming Pool Hard Rock Hotel Desaru Coast
Swimming Pool
Entertainment Facility Hard Rock Hotel Desaru Coast
Entertainment Facility
Fitness Center Hard Rock Hotel Desaru Coast
Fitness Center
Common Space Hard Rock Hotel Desaru Coast
Common Space
Lobby Hard Rock Hotel Desaru Coast
Lobby

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet dinner
  • Cafe
  • Dining area
  • Poolside bar
  • Set menu dinner
  • Set menu lunch

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Recreation room
  • Smoking area
  • Smoke-free
  • Terrace

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Multilingual staff
  • Wedding service

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Things to Do

  • Children play area
  • Entertainment for children
  • Fitness center
  • Massage
  • Outdoor pool
  • Spa
  • Water park access (surcharge)

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible

Sports and Recreations

  • Fitness center
  • Golf
  • Golf course
  • Golf practice

Family-friendly Facilities

  • Kids club
  • Children club (surcharge)

Business Facilities

  • Conference room
  • Meeting facilities

Shuttle Service

  • Airport transfer (surcharge)
  • Ferry terminal shuttle (surcharge)

Transportation

  • Valet parking (surcharge)

Kids and Pets

  • CRIBS

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Hard Rock Hotel Desaru Coast

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

Check-in: From 15:00hrs, Check-out: Before 12:00hrs.
Extra bed is additional RM270 per unit per night.

Deposit

Deposit MYR 200.00 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at Hard Rock Hotel Desaru Coast
365
Number of floors in Hard Rock Hotel Desaru Coast
5
Another facilities in Hard Rock Hotel Desaru Coast
Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar

Frequently asked question in Hard Rock Hotel Desaru Coast

What are available facilities at Hard Rock Hotel Desaru Coast?
There are top facilites at Hard Rock Hotel Desaru Coast such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hard Rock Hotel Desaru Coast?
The standard check-in time at Hard Rock Hotel Desaru Coast is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Hard Rock Hotel Desaru Coast provide breakfast?
Yes, Hard Rock Hotel Desaru Coast provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Hard Rock Hotel Desaru Coast

8.5
Very Good

From 191 reviews

Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.4

Location

8.6

Service and Facilites

9.0

People often mention about Hard Rock Hotel Desaru Coast
All
Ambiance (3)
Bedroom (3)
Bathroom (3)
Hotel Area (3)
Taste (3)
Variety (3)
Surroundings (2)
Family Friendly (2)
Staff Friendliness (2)
Activity Option (2)
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Traveler Reviews Hard Rock Hotel Desaru Coast

Number of reviews per page
20
40
Customer reviews
Uchinda P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 7 day(s) ago

Very good hotel in all ways, definitely will book next time as well.

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Accommodation's Reply
24 Apr 2025
Dear Uchinda P, Welcome to the Show! Thanks for the rockin' review, so glad to read of how great your stay experience was with us at Hard Rock Hotel Desaru Coast.
Sony R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.4

/10

Reviewed 1 week(s) ago

For a round table in the bedroom, it is too big and makes it a bit difficult to do activities.
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Accommodation's Reply
24 Apr 2025
Dear Sony R, Welcome to the Show! We are sorry you were disappointed by the size of the round table. Thank you for staying with us, and we look forward to another chance to serve you. Rock On!
farahinms
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.4

/10

Reviewed 22 week(s) ago

my stay was really awesome! i come during my birthday trip & i got some gift from them. the food was good, the staff really friendly & helpful. The ambience also good. we enjoy the live band so much.

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Azrul s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

5.8

/10

Reviewed 31 week(s) ago

Service is below par for a 5 star branded hotel. Requested for extra towels, took them hours to send. Had to call twice before I got the extra towels. Complimentary welcome drink was not served although the coupon was given to the staff. Staff didn't even apologize for his mistake. Overall, overpriced hotel with poor service. Breakfast was below my usual expectation for a 5 star hotel. My 1st & last time staying there.
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Arif R. A.
icon-origin-TRAVELOKA

8.9

/10

Reviewed 54 week(s) ago

The F&b service team is not the most friendly and not the most welcoming to the guests needs. The F&b department must be more trained by the top Management to be more welcoming & friendly & more hotelier to the the guests who will come to this hotel in the future. Also, so many dirty plates were not taken out from our table by the F&b staff, so I have to do it myself to remove the dirty plate from out table. The Front office reception on the other hand have better performance in welcoming and treating the guests and very friendly.
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Wai Yee Jessie Chin
icon-origin-TRAVELOKA

9.7

/10

Reviewed 96 week(s) ago

Always a pleasure to stay in this hotel. I absolutely love how child and family-friendly this place is. Good and huge room for children to run around and the live band is good for adults who want to have some time drinking and enjoying the music.

1 people find it helpful

Accommodation's Reply
23 Jun 2023
Welcome to the Show, Wai Y. J. C.! There’s nothing that brings more joy than knowing you and your little Rockstars had a great time with us. We’re very happy to read of how much you enjoyed the stay and what we have to offer, especially our live music performances. Our stage is ready to receive you once again! 🎸
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Christian F.
icon-origin-TRAVELOKA

9.4

/10

Reviewed 99 week(s) ago

Easily accessible from Singapore now since there is a short 1.5 hours ferry ride from Tanah Merah terminal. There is a shuttle from Desaru terminal to hotel, a short 10 mins drive away. Hotel feels quite new. Perfect for kids since there is huge adventure waterpark attached to hotel. Food is also nice. The beach is also a short 10 mins walk through Westin, right across hard rock.
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1 people find it helpful

Accommodation's Reply
20 Jun 2023
Welcome to the Show, Christian! We’re thrilled to know that you enjoyed the overall experience with us as well as our destination. Thank you for your kind compliments for our property and food. We look forward to having you as part of the Hard Rock family again!
shaeda
icon-origin-TRAVELOKA

9.0

/10

Reviewed 110 week(s) ago

Pantai jauh and makanan sedap dan murah. Pool pun jauh dari bilik, overall nak tenang-tenang oke lah, not happening macam Penang, kena bawa makanan banyak-banyak sebab kedai jauh 😙

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Accommodation's Reply
03 Apr 2023
Welcome to the Show, shaeda! Thank you for staying with us and sharing your feedback, both positive and constructive. We can't wait to have you as our guest again!
Dawn A.
icon-origin-TRAVELOKA

6.3

/10

Reviewed 122 week(s) ago

Overall the place needs some refurbishment. The rooms were quite outdated and housekeeping could be better as the room was very dusty. We got our room only around 445pm as we were told that it was pending supervisor approval. When we finally entered the room, we found that the rubbish from the previous guest was not cleared. More F&B options would be good.
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Accommodation's Reply
27 Dec 2022
Welcome to the Show, Dawn! Thank you for staying with us on this trip and taking the time to note feedback on our rooms and F&B. Please accept our apology for the cleaning service which was not up to scratch. Rest assured that your comments are highlighted to our Housekeeping and Maintenance teams as well as the Director of Food & Beverage to ensure the quality of our resort and food to be improved, as we are never happy to hear that our guests leave dissatisfied. Thanks for being part of the Hard Rock family, we look forward to welcoming you back!
William L.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 124 week(s) ago

It was great experience. The hotel was clean, the beach is just a block away, and there is a private bus sending to the beach as well. There is a direct entrance to adventure waterpark from the hotel directly. Kids club is available to send the kids in. Spa would need prior booking before able to get the slot.

1 people find it helpful

Accommodation's Reply
07 Dec 2022
Welcome to the Show, William! Thank you for staying with Hard Rock Hotel Desaru Coast and sharing a review of your overall experience with fellow Rockstars. Our teams are very happy to learn that your family enjoyed your time here and what we have to offer. We look forward to rocking with you again! 🎸
Tong K. M.
icon-origin-TRAVELOKA

9.4

/10

Reviewed 125 week(s) ago

Nice Hotel, with very friendly and accommodating staff to our request (as we needed connecting rooms for my friend who booked 2 rooms (family and kids). The adventure park is so near and we had easy access to this water park.

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Accommodation's Reply
06 Dec 2022
Welcome to the Show, Tong! Very happy to know you and your friend enjoyed the stay and what we have to offer. We also really appreciate your lovely compliments for our people and rooms. Can't wait to have you as our guest again!
DEBBIE T.
icon-origin-TRAVELOKA

6.6

/10

Reviewed 135 week(s) ago

Great points: 1. Food was fantastic. 2. Service was prompt and good. Staff were friendly. 3. Located next to waterpark. Bad points: 1. 2 out 3 towels had stains. Pillowcase had stains as well. 2. Fault door lock. Got locked out of the room at 1.45am because the door lock ran out of battery. 3. The small curtain covering the window - outsiders can see into my room (facing the bed) 4. Reached at 2pm. But my room was only ready at 5pm. Way past check in time (staff was good, gave me complimentary late check out + free waterpark tickets as service recovery) 5. So noisy. Could hear the waterpark night event till 11pm.
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Accommodation's Reply
12 Oct 2022
Welcome to the Show, Debbie! Thank you for staying with Hard Rock Hotel Desaru Coast and taking the time to share your feedback, both positive and constructive. The team is ecstatic to receive your kind compliments for our food, people, and service. We also appreciate you for highlighting to us the details in the room, rest assured they’re brought to the attention of the Housekeeping and Maintenance department for their action and to improve on the upkeep of our rooms. We shall look forward to being part of your holiday plan again and having the opportunity to leave you with a more positive experience overall.
KWAN WEIJIAN
icon-origin-TRAVELOKA

6.4

/10

Reviewed 137 week(s) ago

The hotel 's staff is friendly. The check-in process is smooth. However, we never know that the tenant in Hard Rock can access to a private beach not far from the hotel. This has not been told during the check-in. Also, the foods quality is very much below expectation. Lastly, we don't get a good first impression when we see the hotel 's swimming pool.
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1 people find it helpful

Accommodation's Reply
15 Sep 2022
Thank you for choosing to experience Hard Rock Hotel Desaru Coast and sharing your feedback, both positive and constructive. We are sorry to hear that our food and pool facility did not meet your expectations, rest assured your comment is shared with the F&B team as we seek further avenues for improvement. We look forward to being part of your holiday plan again and to have the opportunity to leave you with a more positive experience overall. Rock On!
Habib M.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 141 week(s) ago

Clean and spacious. Passed the vibes check. The staff were all very friendly.

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Accommodation's Reply
17 Aug 2022
Welcome to the Show, Habib! So wonderful to know you enjoyed the overall stay experience, especially the unique vibrancy at Hard Rock Hotel Desaru Coast. We really appreciate your kind mention of our rooms and our people. Looking forward to rocking with you again! 🎸
Eileen L.
icon-origin-TRAVELOKA

6.3

/10

Reviewed 145 week(s) ago

Aircon was permanently at 19 degrees. It took three calls for technician to realize that a bypass function was switched on. This could have been resolved at the first call made. With the noise pollution from the water park, toddler had a hard time during afternoon nap. Room was not ideally sound proof.

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Accommodation's Reply
29 Jul 2022
Hi Eileen, please accept our apologies for the inconvenience that was brought upon you during the stay, rest assured your comments have been shared with the related department. Hope that all else was well during your stay, we look forward to welcoming you back so that we may have the opportunity to leave you with a more positive experience.
Chong W. T.
icon-origin-TRAVELOKA

9.4

/10

Reviewed 146 week(s) ago

Loving the good hospitality that Hard rock hotel offers and grateful for the complimentary free upgrade of rooms and benefit. We enjoys the breakfast and the complimentary cocktails 😃 definitely will return again!

2 people find it helpful

Accommodation's Reply
29 Jul 2022
Welcome to the Show, Wanting! We're thrilled to hear that you enjoyed your stay experience and that the services received were pleasing to you. Our stage is ready to receive you once again!
Su ee s.
icon-origin-TRAVELOKA

6.0

/10

Reviewed 149 week(s) ago

Cons: Hotel and Room are not well maintained. Hotel walkways are littered with dirt, bird poo and dead insects. The room was not very clean and dusty, cannot walk around the room barefooted and step on pieces of sand or dirt every now and then, wearing a bedroom slipper is a must. Stayed for 3d 2n, walked past a dustbin near the lift lobby at our room level, and saw a few pizza boxes thrown on top, from the first day I checked in till I check out it's still there …. This is the 4th of the hard rock hotel chain I have stayed in, have been to hour Bali, Pattaya, and SG. And Desaru Hard rock really pales in comparison based on cleanliness. The Breakfast was very average. Pro: the staff was friendly and helpful. It's connected to the adventure water park. My kid loves the acoustic swimming pool in the hotel. Overall its style due to its location in the water park, really needs to improve on the cleanliness in order to make guests feel more comfortable.
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1 people find it helpful

Accommodation's Reply
21 Jun 2022
Hi Su, we are so sorry to know that you had an unpleasant experience at our hotel, please accept our apologies and we’ve brought this up to the team regarding this unacceptable standard. We hope you will consider staying with us again in the future so that we may have the opportunity to leave you with a more positive experience.
Mariana A.
icon-origin-TRAVELOKA

6.6

/10

Reviewed 150 week(s) ago

The receptionist did not get inform us that we can get the touch and go validated upon checking in. Only when we are leaving the hotel for town and we checked with the security and he told us so. We had to walk all the way to receptionist to do so and walk back to the car which is parked at far end. During breakfast, they did not replenish the food. One guest told them to do so as the noodles, nasi lemak and rendang tray were empty and it ' s only 9ish. The staff said, we have done it 3 times. Well regardless, there's a queue and food is empty. There were not enough proper parking lots resulting in guests parking anywhere and anyhow. Suggest to have a proper parking lots with shelter. The receptionist guy did a wonderful job by allowing us to check in prior to the check in time.
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Accommodation's Reply
16 Jun 2022
Hi Mariana, thank you for sharing this detailed feedback. We have already taken all your comments and shared them with the team, as we value all types of customer feedback. We are never happy to hear that our guests leave dissatisfied. We hope you will consider staying with us again in the future so that we may have the opportunity to leave you with a more positive experience.
Toh Y.
icon-origin-TRAVELOKA

5.9

/10

Reviewed 153 week(s) ago

Service staff was good but the room was disappointing. I thought I booked room with king size bed but the bed was so small. It should b only queen. The towels were damp and we had to request for replacement before we can wash up. Pillows are flat and soft, gives neck ache. Tissue box left with only 3 piece of tissue. We are jus too tired to keep requesting for basic expectations like this.
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Accommodation's Reply
27 May 2022
Hi Elaine TOH, we are so sorry to know that you had an unpleasant experience at our hotel, please accept our apologies and we’ve brought this up to the team regarding this unacceptable standard. We hope you will consider staying with us again in the future so that we may have the opportunity to leave you with a more positive experience.
Eugene T.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 154 week(s) ago

Hard Rock Hotel is such a great place to relax. The entire laidback atmosphere just slows down your heartrate, a nice respite from the bustling city life. The service staff here are well-trained and very customer-oriented. The room is beautifully well-decorated. Spacious, practical and comfortable. There is a wide selection of movies if you want to relax in bed. The hotel is also just right next to the waterpark. The only ding to the overall experience is the quality of the breakfast, which I feel could have been better (e. G. Porridge was cold, need more staff at the prata station, spread can be better). Overall, I enjoyed my stay and will definitely want to return again.
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1 people find it helpful

Accommodation's Reply
17 May 2022
Welcome to the show, Tan! Thanks for your feedback on breakfast and for pointing out which dishes were less than satisfactory. We have shared your feedback with the Executive Chef for improvement with his team. Thank you for staying with us, and we look forward to another chance to serve you. Rock On! 🎸
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