JEN Penang Georgetown by Shangri-La

Hotels

8.7

/10

Very Good

702 reviews

What Guests Say About Their Stay

Bedroom (10)
Staff Friendliness (8)
Accessibility (7)
Room Space (7)
Syazwani A. H. A.
9.7
/ 10
This hotel is perfect for business travel or personal travel. It is in Penang town which is Georgetown, nearby to Perangin Mall. Easy to access to the best nasi kandar in Penang. The services are wonderful and breakfast food is really awesome. The room is really convenience and comfortable.
Teniek A. H.
10.0
/ 10
Perfect place to stay while you have your holiday in Penang. I like it for its strategic area 😃 , walking distance from shopping, food, bus station and 24 hours 7-11 for my son 😀. Room is clean and stylish, the amenities are all good.
Anny
9.7
/ 10
Nice location, very convenient to go around Penang, good breakfast and comfortable bed
Noor h.
9.7
/ 10
Our favourite! This time we've been upgraded to suite room. Love Jen Hotel. Thanks for the cake also. There are a lot of shopping malls nearby. Will come back again.
Yusof Bin Amat
9.7
/ 10
Clean, spacious, modern and beautiful hotel. I love the room interior decorations. The breakfast was great with various of selections especially fresh blended fruit juice!
In the Area
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Magazine Road, Georgetown, Pulau Pinang, Penang, Malaysia, 10300

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
JEN Penang Georgetown by Shangri-La is located in area / city Georgetown. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around JEN Penang Georgetown by Shangri-La

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Magazine Road, Georgetown, Pulau Pinang, Penang, Malaysia, 10300
Lobby JEN Penang Georgetown by Shangri-La
Lobby 2 JEN Penang Georgetown by Shangri-La

Discover More About JEN Penang Georgetown by Shangri-La

Jen Penang Georgetown By Shangri La

Discover the Charm of Jen Penang Georgetown

Nestled in the heart of Georgetown, the capital of Penang, Jen Penang Georgetown By Shangri La is a contemporary hotel that perfectly blends modern aesthetics with local culture. This 4-star hotel is not just a place to stay; it’s an experience waiting to unfold. With its sleek design and vibrant atmosphere, it caters to the adventurous spirit of Gen Z and Millennials, offering a stylish retreat after a day of exploration. The hotel features spacious rooms with stunning views of the city and the sea, ensuring that every guest feels pampered and relaxed.

Points of Interest Nearby

When you stay at Jen Penang Georgetown, you’re in the midst of a cultural melting pot. Just a short stroll away, you’ll find the iconic Penang Street Art, which is only 1.5 kilometers from the hotel—approximately a 20-minute walk or a quick 5-minute drive. The famous Cheong Fatt Tze Mansion, also known as the Blue Mansion, is another must-visit, located about 1.8 kilometers away. This historical gem can be reached in about 25 minutes on foot or a 6-minute drive. For those who love food, the bustling Gurney Drive Hawker Center is just 3 kilometers away, making it a perfect spot for a culinary adventure.

Exciting Facilities Await

Jen Penang Georgetown is packed with facilities that will make your stay unforgettable. The rooftop infinity pool is a highlight, offering breathtaking views of the city skyline and the sea. Imagine lounging by the pool, sipping on a refreshing cocktail while soaking up the sun! For fitness enthusiasts, the well-equipped gym is available 24/7, ensuring you can keep up with your workout routine. Additionally, the hotel features a trendy café and a restaurant that serves a mix of local and international cuisine, perfect for satisfying your cravings after a day of exploring.

Convenient Public Transportation

Getting around Penang is a breeze when you stay at Jen Penang Georgetown. The nearest public transportation option is the Rapid Penang bus service, with the nearest bus stop located just 300 meters away—approximately a 4-minute walk. This makes it easy to hop on a bus and explore the island’s many attractions. If you prefer a more direct route, Grab services are readily available, allowing you to reach your destination in no time.

Exceptional Service Experience

At Jen Penang Georgetown, service is not just a word; it’s a commitment. The staff is known for their warm hospitality and willingness to go the extra mile to ensure your stay is comfortable and enjoyable. From the moment you check in, you’ll be greeted with friendly smiles and personalized service. Whether you need recommendations for local attractions or assistance with your luggage, the team is always ready to help. This level of service creates a welcoming atmosphere that makes you feel right at home.

What Travelers Are Saying

Traveloka users rave about their experiences at Jen Penang Georgetown. Many guests highlight the hotel’s prime location, which allows easy access to local attractions and eateries. Reviews often mention the cleanliness and modern design of the rooms, making it a perfect spot for both relaxation and adventure. Guests also appreciate the rooftop pool, describing it as a serene oasis amidst the bustling city. Overall, the positive feedback reflects the hotel’s commitment to providing a memorable stay for every visitor.

Exploring the Neighborhood

The neighborhood surrounding Jen Penang Georgetown is a vibrant tapestry of culture, history, and culinary delights. As you step outside, you’ll be greeted by the sights and sounds of local life. The area is dotted with charming cafes, street food stalls, and boutique shops, making it a paradise for foodies and shoppers alike. Don’t miss the chance to explore the nearby Little India, where you can immerse yourself in the colorful culture and savor delicious Indian cuisine. The blend of old and new in this neighborhood creates a unique atmosphere that is both exciting and inviting.

Why Choose Jen Penang Georgetown By Shangri La?

Looking for a place that offers more than just a bed for the night? Jen Penang Georgetown By Shangri La is a fantastic choice for travelers seeking a blend of comfort, style, and convenience. The hotel’s strategic location allows you to dive into the rich culture of Georgetown while enjoying modern amenities. Whether you’re lounging by the pool, indulging in local delicacies, or exploring the vibrant streets, this hotel provides the perfect base for your adventures. With its exceptional service and exciting facilities, Jen Penang Georgetown is not just a hotel; it’s a gateway to unforgettable experiences in Penang. In conclusion, if you’re planning a trip to Penang, make sure to consider Jen Penang Georgetown By Shangri La. With its perfect blend of modern luxury and local charm, it’s the ideal spot for Millennials and Gen Z travelers looking to create lasting memories. So pack your bags, grab your friends, and get ready for an adventure that you won’t forget!

All facilities in JEN Penang Georgetown by Shangri-La

Bar, Cafe and Lounge JEN Penang Georgetown by Shangri-La
Bar, Cafe and Lounge
Swimming Pool JEN Penang Georgetown by Shangri-La
Swimming Pool
Fitness Center JEN Penang Georgetown by Shangri-La
Fitness Center
Functional Hall JEN Penang Georgetown by Shangri-La
Functional Hall
Common Space JEN Penang Georgetown by Shangri-La
Common Space

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Breakfast
  • Breakfast (surcharge)
  • Brunch
  • Cafe
  • Continental breakfast
  • Early bird breakfast
  • Set menu dinner
  • Set menu lunch
  • Snack bar
  • Snacks
  • Vegetarian meal

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Doorman
  • Express check-in
  • Express check-out
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Porter
  • Tours
  • Wedding service

Public Facilities

  • Parking
  • Early check-in
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Accessibilty

  • Disabled access friendly
  • Accessibility equipment
  • Accessible bathroom
  • Accessible parking
  • Accessible path of travel
  • Braille or raised signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector
  • Business centre

Things to Do

  • Beach towel
  • Beach umbrella
  • Fitness center
  • Health club
  • Massage
  • Outdoor pool
  • Pool sun loungers
  • Sauna
  • Steam room

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool

Sports and Recreations

  • Fitness center
  • Pool or Snooker
  • Table tennis

Transportation

  • Car rental
  • Limo or town car service

Family-friendly Facilities

  • Children pool

Kids and Pets

  • Babysitting with surcharge

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in JEN Penang Georgetown by Shangri-La

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

JEN Penang Georgetown by Shangri-La is located in the heart of the UNESCO World Heritage Site of Georgetown, next to the KOMTAR building, 1st Avenue Shopping Mall and Prangin Mall. Following an extensive MYR80 million makeover, the hotel offers a vibrant, contemporary environment suited for business and leisure travellers, as reflected in the design of the brand-new 443 rooms and suites, public spaces, all-day-dining restaurant Cafe Jen and Lobby Lounge which houses a ready-to-go snack bar. It offers an outdoor swimming pool and free Wifi access throughout the hotel. Guests at JEN Penang Georgetown by Shangri-La enjoy access to Golden Sands Resort in Batu Ferringhi Beach. Rooms and suites at JEN Penang Georgetown by Shangri-La feature modern Malaysian decor. Large bay windows provide views of the city. Each room is equipped with a cable TV and safety deposit box. For relaxation, guests can make use of the sauna and steam room. The health club, equipped with modern equipment, operates from 6 AM to 10 PM. Other facilities include a business centre. Breakfast is available at the hotel. The newly renovated Cafe Jen offers diners authentic Asian cuisine and international flavours. A ready-to-go snack bar offering local specialties and refreshments are served at the newly redesigned Lobby Lounge. JEN Penang Georgetown by Shangri-La is a 15-minute drive from Penang International Airport and Bayan Lepas Industrial Zone. Several tourist attractions, as well as dining and shopping options, are within walking distance from the hotel. Hotel Important Notice : - Beach shuttle bus to discontinued until year-end (till business picks up) ==========================================================================================
Lift access is not available from basement car park to hotel’s lobby but accessible with a short flight of stairs. Guest can drop off their bags at the hotel’s main entrance. Hotel parking bays are subject to availability and hotel is not able to guarantee parking for all guest vehicles. If the hotel parking facility is fully occupied, guests will be offered alternative parking location (vacant parking spaces opposite the hotel or 1st Avenue Mall parking lots). ==========================================================================================
Hotel JEN Penang is committed to providing its guests and associates with a smoke-free environment from 1 June 2022 onwards. Smoking, including vaping and e-cigarettes, is not permitted in the guest rooms or any other areas within the hotel. Although smoking is not permitted within hotel buildings themselves, guests who smoke are permitted to do so outside in Designated Smoking Areas ==========================================================================================
A Tourism Tax of MYR 10 nett per room, per night applies to foreign passport holders arriving from 1 January 2023 onwards. This is collected by the hotel on behalf of the government upon check-out, and is not included in your total room cost. All Malaysian Nationals and Permanent Residents are exempted. Guests arriving on or before 31 December 2022 are exempted from Tourism Tax as announced by the Federal Government.
The Penang State Government has implemented a mandatory “Hotel Fee” (Local Government Fee) of MYR 3 nett per room per night. The Hotel Fee will be collected upon check-out, in addition to the 10% Service Charge and 8% Government Tax (SST).

Deposit

Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at JEN Penang Georgetown by Shangri-La
443
Number of floors in JEN Penang Georgetown by Shangri-La
17
Another facilities in JEN Penang Georgetown by Shangri-La
A la carte breakfast, A la carte dinner, A la carte lunch, Restaurant with AC, Breakfast

Frequently asked question in JEN Penang Georgetown by Shangri-La

What are available facilities at JEN Penang Georgetown by Shangri-La?
There are top facilites at JEN Penang Georgetown by Shangri-La such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at JEN Penang Georgetown by Shangri-La?
The standard check-in time at JEN Penang Georgetown by Shangri-La is starting from From 15:00 while the latest check-out time is at Before 12:00
Does JEN Penang Georgetown by Shangri-La provide breakfast?
Yes, JEN Penang Georgetown by Shangri-La provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in JEN Penang Georgetown by Shangri-La

8.7
Very Good

From 702 reviews

Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.5

Location

9.0

Service and Facilites

8.8

People often mention about JEN Penang Georgetown by Shangri-La
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Staff Friendliness (6)
Hotel Area (6)
Ambiance (5)
Bedroom (5)
Surroundings (4)
Family Friendly (4)
Distance to City Center (3)
Accessibility (3)
Bathroom (3)
Wifi (2)
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Traveler Reviews JEN Penang Georgetown by Shangri-La

Number of reviews per page
20
40

Customer reviews

L***e
icon-origin-TRAVELOKA

9.4

/10

Reviewed 3 week(s) ago

It was a pleasant stay! The location is superb, with so many restaurant nearby. Will definitely recommend it.

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V***t
icon-Medical
Medical
icon-origin-TRAVELOKA

9.1

/10

Reviewed 3 week(s) ago

Very good hotel. The room was decent. The location was very nearby to hospital with 10 mins of grab ride

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Agatha S.
icon-origin-TRAVELOKA

9.4

/10

Reviewed 9 week(s) ago

All was good, room was clean, breakfast was nice

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S***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.4

/10

Reviewed 9 week(s) ago

the hotel staff is very friendly. the check in and check out process is fast and smooth
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1 people find it helpful

Maria S.
icon-Staycation
Staycation
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8.8

/10

Reviewed 10 week(s) ago

check-in & check-out process is fast and even yesterday we checked in at 12 o'clock we were able to enter the room straight away. strategic location, next to the mall behind the bus stop, and if you want to eat it is also easy. Will stay here again if on holiday to Penang.
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D***a
icon-origin-TRAVELOKA

9.4

/10

Reviewed 10 week(s) ago

Easy to find food as hotel is located very close to malls. Receptionist is friendly as well. Great hotel.

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K***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.1

/10

Reviewed 25 week(s) ago

Loved everything about this hotel, was convenient to get to places and explore Penang 's street food. The room was clean and comfy. Bedroom slippers were cute. We could use the TV 's apps to cast YouTube shows. One thing I didn't like was the bathroom ventilation, the space doesn't fully dry so it constantly felt damp in the bathroom.
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j***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.4

/10

Reviewed 27 week(s) ago

The location is very strategic, close to malls and restaurants. You can walk anywhere. The hotel is very comfortable and the staff are very friendly. If I go to Penang, I will definitely stay at the JEN hotel again. ❤.
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3 people find it helpful

felly t.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 36 week(s) ago

Whenever we come to Penang, we always choose this hotel. Room is very clean and comfortable. All the staff are very friendly. The location is also very strategic. It is easy to find food nearby and close to GAMA supermarket. Will be back again.

1 people find it helpful

Vita
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 38 week(s) ago

Strategic and comfortable strategic location.
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Eveline E. L. V.
icon-Leisure
Leisure
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9.6

/10

Reviewed 41 week(s) ago

Staff was very friendly. Room is clean and modern.

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E***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 42 week(s) ago

All the staff very good and nice.

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CHUAH T. E.
icon-origin-TRAVELOKA

9.4

/10

Reviewed 62 week(s) ago

Generally Jen is a great hotel where I usually stay when I'm in Penang due to the location. What didn't please me was due to the water disruption issue, the hotel immediately shut down the use of the sauna & steam room. I really didn't appreciate this. When a hotel does this, guests should be compensated in other forms.

1 people find it helpful

Hana R. b. A. H.
icon-origin-TRAVELOKA

8.8

/10

Reviewed 69 week(s) ago

I had the most pleasant stay here. The hotel staff were very friendly & accommodating to my request from housekeeping to reception. Room was clean, I had the family room which had a sofabed for my children. The hotel is within walking distance to avenue mall & prangin mall, so convenient. Overall, it was great!

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Kelvin T.
icon-origin-TRAVELOKA

6.0

/10

Reviewed 74 week(s) ago

Toilet in my room was smelly all the time.

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Sutono Nitisastro
icon-origin-TRAVELOKA

9.7

/10

Reviewed 94 week(s) ago

All staff from the front door, customer service, cleaning service are all very helpful.
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Ann
icon-origin-TRAVELOKA

5.4

/10

Reviewed 116 week(s) ago

Room was smelly & small. Totally not worth the star ratings & price that I paid for.

1 people find it helpful

Ann
icon-origin-TRAVELOKA

5.4

/10

Reviewed 117 week(s) ago

Room was having some smell & towels were worn out with torns … totally not worth me having to pay rm1200 plus for two nights stay. Regretted.

1 people find it helpful

Sooby K.
icon-origin-TRAVELOKA

5.5

/10

Reviewed 121 week(s) ago

Dirty and dusty rooms. Understaffed. Manager hides in his office and doesn't show himself even after room change that took them 4 hours. Not worth the price at all. Toilets are stained with running water that went on through the night. Can get better rooms at this price.

2 people find it helpful

Lim C. W.
icon-origin-TRAVELOKA

6.1

/10

Reviewed 137 week(s) ago

The toilet have a strong stench, stench of urine smell. Sometimes can get quite unbearable. I notice some other people who stayed who commented the same thing. Not sure is sewage related or flushing system leaking or whatever reason! They need to fix this issue asap since you are of Shangri La brand.

1 people find it helpful

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Lobby 4 JEN Penang Georgetown by Shangri-La

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