PARKROYAL COLLECTION Kuala Lumpur

Hotels

8.8

/10

Very Good

126 reviews

What Guests Say About Their Stay

Distance To City Center (13)
Surroundings (12)
Bedroom (12)
Hotel Area (12)
irfanudin t.
9.7
/ 10
Easy check in, friendly staff and helpful, clean room and bathroom, complete inside room facilities: amenities, fridge, iron, hairdryer, etc., hot shower did well so did the air conditioner, great location too, a lot of shopping center around the hotel, just walking to, easy check out, so far it was great, will be back this hotel while visit Kuala Lumpur.
In the Area
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Jalan Sultan Ismail, Bukit Bintang, Kuala Lumpur, Malaysia, 50250

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
PARKROYAL COLLECTION Kuala Lumpur is the perfect place to stay that provides the comfort you need when you are travel for leisure or business trip. This 5-star luxury hotel gives you the best luxury hotel experience in Kuala Lumpur. PARKROYAL COLLECTION Kuala Lumpur is located in the heart of the Golden Triangle and near capital’s premium shopping and entertainment precinct is an ideal base for exploring the bustling city. It is just a minute away from the business, shopping, entertainment hub and Bukit Bintang Monorail Station and Imbi Monorail Station is just walking distance from the hotel. PARKROYAL COLLECTION Kuala Lumpur offer all rooms and suites with a stunning views of the city’s skyline and the Club Collection rooms provide an added level of comfort. Each room is well-equipped with basic in-room facilities plus extra features for specific rooms.
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What's around PARKROYAL COLLECTION Kuala Lumpur

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Jalan Sultan Ismail, Bukit Bintang, Kuala Lumpur, Malaysia, 50250
Lobby PARKROYAL COLLECTION Kuala Lumpur
Exterior 2 PARKROYAL COLLECTION Kuala Lumpur

Discover More About PARKROYAL COLLECTION Kuala Lumpur

Discover the Elegance of PARKROYAL COLLECTION Kuala Lumpur

Nestled in the heart of Malaysia's bustling capital city, PARKROYAL COLLECTION Kuala Lumpur offers a luxurious retreat for travelers seeking both comfort and convenience. This sophisticated hotel is renowned for its exceptional service, exquisite design, and prime location, making it an ideal choice for both business and leisure travelers. Whether you're exploring the vibrant streets of Kuala Lumpur or attending a business meeting, PARKROYAL COLLECTION Kuala Lumpur provides a serene oasis amidst the city's dynamic energy.

Facilities at PARKROYAL COLLECTION Kuala Lumpur

At PARKROYAL COLLECTION Kuala Lumpur, guests are treated to a wide array of world-class facilities designed to enhance their stay. Each facility is meticulously crafted to ensure a seamless blend of comfort and luxury.

  • Luxurious Rooms and Suites:

    The hotel offers elegantly appointed rooms and suites, each featuring modern amenities, plush furnishings, and stunning city views.
  • Dining Options:

    Guests can indulge in a culinary journey with the hotel's diverse dining options, including a sophisticated restaurant serving international cuisine and a chic bar offering a selection of fine wines and cocktails.
  • Fitness Center:

    Stay active during your stay with the state-of-the-art fitness center, equipped with the latest exercise machines and free weights.
  • Spa and Wellness:

    Unwind and rejuvenate with a range of spa treatments and therapies designed to relax the mind and body.
  • Swimming Pool:

    Enjoy a refreshing dip in the hotel's outdoor swimming pool, surrounded by lush greenery and offering a tranquil escape from the city's hustle and bustle.
  • Business Facilities:

    For business travelers, the hotel provides a fully equipped business center and versatile meeting spaces, perfect for conferences, seminars, and corporate events.

How to Get to PARKROYAL COLLECTION Kuala Lumpur Using Public Transportation

Reaching PARKROYAL COLLECTION Kuala Lumpur is convenient thanks to the city's efficient public transportation system. Here are some options for getting to the hotel:

  • By Train:

    The hotel is located near the Bukit Bintang MRT Station, which is part of the Klang Valley Mass Rapid Transit (MRT) system. From Kuala Lumpur International Airport (KLIA), take the KLIA Ekspres to KL Sentral, then transfer to the MRT Sungai Buloh-Kajang Line and alight at Bukit Bintang Station. The hotel is a short walk from the station.
  • By Bus:

    Several RapidKL buses serve the Bukit Bintang area. You can take a bus to the Bukit Bintang bus stop, which is within walking distance of the hotel.
  • By Monorail:

    The Kuala Lumpur Monorail provides another convenient option. Alight at the Bukit Bintang Monorail Station, and the hotel is just a few minutes' walk away.

Nearest Restaurants

Exploring the culinary scene around PARKROYAL COLLECTION Kuala Lumpur is a delightful experience, with a variety of dining options to suit every palate. Here are some of the nearest restaurants:

  • Jalan Alor:

    Famous for its vibrant street food scene, Jalan Alor offers a wide range of local delicacies, from satay to char kway teow.
  • Lot 10 Hutong:

    This food court features a curated selection of Malaysia's best hawker stalls, offering authentic flavors in a comfortable setting.
  • Bijan Bar & Restaurant:

    Known for its contemporary Malaysian cuisine, Bijan offers a fine dining experience with traditional flavors.
  • Opium KL:

    A trendy restaurant and bar offering Asian fusion cuisine with a creative twist, set in a stylish and eclectic atmosphere.
  • El Cerdo:

    Specializing in pork dishes, El Cerdo is a popular spot for those craving European-style cuisine in the heart of Kuala Lumpur.
  • The Whisky Bar KL:

    Perfect for whisky enthusiasts, this bar offers an extensive selection of whiskies from around the world, accompanied by a menu of delectable dishes.
  • Marini's on 57:

    Located on the 57th floor, this Italian restaurant offers breathtaking views of the city skyline along with exquisite Italian cuisine.
  • Hakka Restaurant:

    A family-run establishment serving authentic Hakka cuisine, known for its flavorful dishes and warm hospitality.

Nearest Attractions

The strategic location of PARKROYAL COLLECTION Kuala Lumpur allows easy access to some of the city's most popular attractions. Here are eight must-visit attractions nearby:

  • Petronas Twin Towers:

    An iconic symbol of Malaysia, the Petronas Twin Towers offer breathtaking views of the city from the Skybridge and Observation Deck.
  • Kuala Lumpur Tower:

    Another prominent landmark, the KL Tower provides panoramic views of the city and houses a revolving restaurant.
  • Bukit Bintang:

    Known as Kuala Lumpur's shopping and entertainment district, Bukit Bintang is home to numerous malls, boutiques, and entertainment venues.
  • KLCC Park:

    A serene urban park surrounding the Petronas Towers, perfect for a leisurely stroll or a picnic amidst lush greenery.
  • Chinatown (Petaling Street):

    A bustling market area offering a variety of goods, from souvenirs to street food, and a glimpse into the city's vibrant culture.
  • Central Market:

    A cultural and artistic hub, Central Market showcases local arts and crafts, making it an ideal spot for souvenir shopping.
  • National Museum of Malaysia:

    Learn about Malaysia's rich history and cultural heritage through the museum's extensive collection of artifacts and exhibits.
  • Perdana Botanical Gardens:

    A beautiful garden offering a peaceful escape with its lush landscapes, walking trails, and diverse plant species.

Nearest Shopping Mall

For those who love shopping, PARKROYAL COLLECTION Kuala Lumpur is conveniently located near some of the city's premier shopping destinations. The nearest shopping mall is:

  • Pavilion Kuala Lumpur:

    Just a short walk from the hotel, Pavilion Kuala Lumpur is a luxury shopping mall featuring a wide range of international and local brands, as well as a variety of dining options and entertainment facilities.

Whether you're visiting Kuala Lumpur for business or leisure, PARKROYAL COLLECTION Kuala Lumpur offers an unparalleled experience with its luxurious accommodations, exceptional facilities, and prime location. Immerse yourself in the vibrant culture, indulge in exquisite dining, and explore the city's iconic attractions, all while enjoying the comfort and elegance of this remarkable hotel.

All facilities in PARKROYAL COLLECTION Kuala Lumpur

Bar, Cafe and Lounge PARKROYAL COLLECTION Kuala Lumpur
Bar, Cafe and Lounge
Swimming Pool PARKROYAL COLLECTION Kuala Lumpur
Swimming Pool
Fitness Center PARKROYAL COLLECTION Kuala Lumpur
Fitness Center
Functional Hall PARKROYAL COLLECTION Kuala Lumpur
Functional Hall
Common Space PARKROYAL COLLECTION Kuala Lumpur
Common Space

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Continental breakfast
  • Dining area
  • Gluten-free meals
  • Poolside bar
  • Dietary menu
  • Vegetarian meal

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Recreation room
  • Smoking area
  • Smoke-free

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding service

Things to Do

  • Beach towel
  • Fitness center
  • Massage
  • Outdoor saltwater pool
  • Pool cabanas
  • Pool sun loungers
  • Spa
  • Hot tub
  • Sun loungers

Accessibilty

  • Accessibility equipment
  • Accessible bathroom
  • Accessible parking
  • Accessible path of travel
  • Disabled access friendly
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Shops
  • Supermarket

In-room Facilities

  • Bathrobe
  • Cable TV
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Transportation

  • Airport transfer
  • Parking with surcharge
  • Limo or town car service
  • Valet parking

Business Facilities

  • Conference room
  • Meeting facilities
  • Projector

Connectivity

  • LAN Internet
  • Free WiFi

Family-friendly Facilities

  • Children pool

Sports and Recreations

  • Fitness center

Kids and Pets

  • CRIBS

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in PARKROYAL COLLECTION Kuala Lumpur

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card, Passport. Please bring the required documents in hard copy.

Deposit

Deposit MYR 200.00 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at PARKROYAL COLLECTION Kuala Lumpur
527
Number of floors in PARKROYAL COLLECTION Kuala Lumpur
21
Another facilities in PARKROYAL COLLECTION Kuala Lumpur
Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked question in PARKROYAL COLLECTION Kuala Lumpur

Does the PARKROYAL COLLECTION Kuala Lumpur provide a late check-out?
Yes, PARKROYAL COLLECTION Kuala Lumpur offers late check-out options, subject to availability. To ensure a smooth experience, it is recommended to request a late check-out in advance during your booking process or upon arrival at the hotel. Please note that additional charges may apply for late check-out, depending on the hotel's policy.
Does the hotel provide early check-ins?
Yes, PARKROYAL COLLECTION Kuala Lumpur offers early check-in options, subject to availability. If you wish to check in early, it is recommended to contact the hotel directly prior to your arrival to inquire about the possibility and any associated fees. Early check-in requests are accommodated based on room availability and cannot be guaranteed in advance.
Is the PARKROYAL COLLECTION Kuala Lumpur pet-friendly?
The PARKROYAL COLLECTION Kuala Lumpur does not allow pets. Guests are advised to make alternative arrangements for their pets before their stay.
What is the cancellation policies?
The cancellation policies for PARKROYAL COLLECTION Kuala Lumpur may vary depending on the type of booking and the rate plan selected. Generally, most hotels offer flexible cancellation options, allowing guests to cancel or modify their reservations within a certain time frame before the check-in date without incurring any fees. However, some promotional or discounted rates might have stricter cancellation terms, which could include non-refundable deposits or full prepayment requirements. To ensure you have the most accurate and specific information regarding your booking, please review the cancellation policy details provided during the reservation process on the Traveloka platform.
Does the hotel provide a car park?
Yes, PARKROYAL COLLECTION Kuala Lumpur provides car parking facilities for its guests. Guests can enjoy the convenience of on-site parking during their stay. It is advisable to check with the hotel for any specific parking arrangements or fees that may apply.
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More Reviews from Other Guests in PARKROYAL COLLECTION Kuala Lumpur

8.8
Very Good

From 126 reviews

Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.8

Location

9.2

Service and Facilites

8.7

People often mention about PARKROYAL COLLECTION Kuala Lumpur
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Staff Friendliness (9)
Distance to City Center (8)
Bedroom (8)
Bathroom (7)
Hotel Area (7)
Accessibility (6)
Surroundings (5)
Family Friendly (5)
Check-in/out Time (5)
Room Space (5)
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Traveler Reviews PARKROYAL COLLECTION Kuala Lumpur

Number of reviews per page
20
40

Customer reviews

O***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 1 week(s) ago

Best location and really good service from staff. The entrance to the car park is not too obvious so good to slow down before reaching. The breakfast buffet is amazing. Really worth it to have breakfast there. The swimming pool is also awesome for the kids.

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V***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 13 week(s) ago

I have a pleasant stay at Parkroyal Collection. Definitely looking forward to stay there again next time.

1 people find it helpful

Accommodation's Reply
10 Jan 2025
Dear Valued Guest, On behalf of Hotel Management Team and all staff of PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation to you for selecting PARKROYAL COLLECTION Kuala Lumpur during your recent visit to Kuala Lumpur, Malaysia Indeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us. All of us at PARKROYAL COLLECTION Kuala Lumpur are looking forward to serving you again and again. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
Vera
icon-Leisure
Leisure
icon-origin-TRAVELOKA

6.1

/10

Reviewed 14 week(s) ago

This hotel is a 5-star hotel, but the quality is not like a 5-star hotel. Complaints are slow to respond, housekeeping cleans the room but the trash can is not emptied, even though the trash can is full. Asking housekeeping to clean the room in the morning from 9 am, only arriving at the room to clean it at 4 pm? Staying in a club type which should be better, this is not soundproof, at 11 pm you can still hear the bang bung bang bung upstairs (the gym upstairs is open 24 hours, lifting and others make noise that guests downstairs can't sleep), speechless...
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Accommodation's Reply
31 Dec 2024
Dear Vera, On behalf of the Hotel Management Team and all the staff at PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation to you for selecting our hotel during your recent visit to Kuala Lumpur, Malaysia. We value your feedback and are genuinely sorry to hear that your stay did not meet the high standards we strive to provide. Please accept our sincerest apologies for the issues you encountered, including delays in housekeeping, missed cleaning tasks, and noise disturbances from the gym above. We understand how these matters affected your overall experience, and we are committed to addressing them promptly to ensure they do not occur again. Your comments are incredibly important to us as we continuously work to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve. Thank you once again for bringing these matters to our attention. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
B***i
icon-Business
Business
icon-origin-TRAVELOKA

9.7

/10

Reviewed 21 week(s) ago

Great Staff, new facilities and walking distance from Pavilion

1 people find it helpful

Accommodation's Reply
13 Nov 2024
Dear Valued Guest, Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us. We would love to have you return soon should you find yourself back in Kuala Lumpur. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
LIM H. P.
icon-Transit
Transit
icon-origin-TRAVELOKA

9.7

/10

Reviewed 23 week(s) ago

Booked for a transit night stay so choose the lowest category room type. Room wasn't that big but just nice for 2 persons. Trying luck to request for room with view upon check in & was assigned on 11th floor with city view. Check-in/out was smooth & fast, greeted with smile & ‘ How are you doing?’ from the lobby staff & bellboy even. Overall, great stay. We will be back for next travel to Kuala Lumpur. On additional note, Park Royal is supportive towards ESG sustainability, thus, no mineral bottle provided in the room but the room has ‘ filtered drinking water’ directly from the tap. We are fine with this as everyone should play our part in this.
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1 people find it helpful

Accommodation's Reply
13 Nov 2024
Dear Lim HP, Thank you for sharing your positive experience with us! We are delighted to hear that your transit stay at PARKROYAL COLLECTION Kuala Lumpur was enjoyable. It’s great to know that the room met your needs and that you were able to enjoy the city view from the 11th floor. We are also pleased to hear that your check-in and check-out processes were seamless and that our team made you feel welcomed with their warm greetings. We pride ourselves on providing a smooth and pleasant experience, and we’re happy to know that we succeeded in doing so. We appreciate your understanding and support of our ESG sustainability efforts. Our filtered drinking water initiative is just one of the ways we’re working to reduce our environmental impact, and we’re glad that you recognize and support this commitment. We look forward to welcoming you back on your next visit to Kuala Lumpur! Please feel free to reach out if you need any assistance in planning your next stay. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
S***I
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.4

/10

Reviewed 27 week(s) ago

The staff is very friendly. But the air conditioner in room should have manual user. So, customer know to adjust the air conditioner temperature. Because in the middle night, the temperature of air conditioner suddenly hot. After trying adjust the temperature, the temperature return to normal. Other than that, all facilities are good and comfortable. Thanks.
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1 people find it helpful

Accommodation's Reply
27 Sep 2024
Dear Valued Guest, Thank you for taking the time to share with us your kind reviews on Parkroyal Collection Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us. We would love to have you return soon should you find yourself back in Kuala Lumpur. Inspiringly Yours, Allan Wong Complex General Manager Parkroyal Collection Kuala Lumpur
G***t
icon-Medical
Medical
icon-origin-TRAVELOKA

9.3

/10

Reviewed 27 week(s) ago

I just didn't like the room service because they touched the souvenirs, resulting in a big scratch on the avocado, but the hotel replaced it, but the avocado wasn't eaten because it was damaged when it was ripe.
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1 people find it helpful

Accommodation's Reply
24 Sep 2024
Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay with us. I’m truly sorry to hear about the damage to your souvenir avocado during room service. We strive to handle all guest items with care, and it’s disappointing to learn we fell short in this instance. I’m glad we were able to replace the avocado, but I understand that it wasn’t the same as enjoying the original. Your experience is important to us, and we appreciate your understanding as we work to improve our service. If there’s anything else we can do to enhance your future stays, please don’t hesitate to let us know. We hope to welcome you back soon. Inspiringly yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
C***N
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.6

/10

Reviewed 32 week(s) ago

Everything was great except of the soundproofing. We can hear voice of people talking while they pass by.

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Accommodation's Reply
26 Aug 2024
Dear Valued Guest, Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us. We would love to have you return soon should you find yourself back in Kuala Lumpur. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
Lina T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 34 week(s) ago

Very good location, big malls in walking distance! The room is so clean and spatious, definitely will be back!

1 people find it helpful

Accommodation's Reply
08 Aug 2024
Dear Lina T, Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us. We would love to have you return soon should you find yourself back in Kuala Lumpur. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
N***r
icon-origin-TRAVELOKA

9.4

/10

Reviewed 37 week(s) ago

My first time using traveloka to book my first time stay at Parkroyal Kuala Lumpur. It was a very pleasant stay for me my husband and my 2 children. The room is clean and comfortable. Managed to get early check in upon reaching. It 's also nearby walking distance places like pavilion, Lot 10, Sungei Wang and Berjaya Times Square.
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1 people find it helpful

Accommodation's Reply
19 Jul 2024
Dear Valued Guest, Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us. We would love to have you return soon should you find yourself back in Kuala Lumpur. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
f***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8.7

/10

Reviewed 40 week(s) ago

S dengan kamera. I queued for a long time until 5 pm, there were no rooms ready, the manager didn't respond at all. LOL

1 people find it helpful

Accommodation's Reply
09 Jul 2024
Dear Valued Guest, Thank you for bringing this matter to our attention. We sincerely apologize for the extended wait you experienced upon arrival and for the lack of response from our manager during your check-in process. Your time and comfort are of utmost importance to us, and we regret that we did not meet your expectations in delivering a prompt and efficient check-in experience. Please rest assured that we are investigating the circumstances surrounding your delay and addressing them with our team to prevent such occurrences in the future. We appreciate your patience and understanding during this inconvenience. If there is anything else you would like to discuss or if you have any further feedback to share, please feel free to contact us directly. Once again, we apologize for the inconvenience caused and hope to have the opportunity to regain your trust in the future. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
Wendhy
icon-origin-TRAVELOKA

9.1

/10

Reviewed 48 week(s) ago

I used to the stay often at this hotel, as the service usually OK and without any problem. The location also quite strategic and easy to reach. Overall the stay experience for this time in April 2024 was OK, however there was some problems during my stay with the family this time. After check in, the lady at the receptionist were welcoming us and gave us 2 rooms. When we went into the rooms, we already found some problems with the rooms (this 1st room, the AC was not cold and not functioning well and feel warm, and the 2nd room, the bidet flush of the WC was not functioning. One good thing that I note when I complaint to change the room for the 1st room, the receptionist lady (name hesther if I not mistake) was very responsive and change our room with the new room and it was perfect and very kind of her, but when we want to change the second room (30 minutes after the 1st room change) the other receptionist lady was not too responsive and keep us waiting to be able to get the new room (after they checked that the room was having problem, then they change it), finally it was all OK, but for the 2nd room replacement it took too long. There are some note of suggestion. For the room status, I would suggest to be checked again with detail, so when the receptionist team assign the room to the guest, it can be guaranteed that the room is OK and without any problem and the guest can enjoy their stay accordingly. Overall stay is OK. And hope that in our next trip and stay in this hotel, the improvement will be made and The Hotel will be the preferred choice of the travelers. I shared this stories because I do care and still want to stay here and enjoy the good services that I do normally experience. Thank you for the hotel staff who already provided good service to us.
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Regina C. R.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 59 week(s) ago

Great stay, will come back again.

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Olivia h.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 64 week(s) ago

The shower not working well, we can't use warm water for shower. It turns out very hot water or cold water.

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Accommodation's Reply
31 Jan 2024
Dear Joni, Thank you for taking the time to share your stay experience with us. While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience. Please don't hesitate to reach out should I be able to assist any further. We sincerely look forward to welcoming you back at PARKOYAL COLLECTION Kuala Lumpur in the near future. Inspiringly Yours, Cristian Nannucci Complex General Manager
Grady M.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 67 week(s) ago

Dedication to. Customer its very satifying. Especially thank you Mr. Collin. Nof for the price but its mean to us that you make customer number 1.

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Accommodation's Reply
04 Jan 2024
Dear Dani Pitojo, Thank you for sharing your wonderful experience during your stay at PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to hear that your stay was not only relaxing but also exceptional. We are delighted that Mr. Collin provided you with exceptional service. Your compliments will be shared with them, as recognition of their efforts is truly appreciated. Providing an amazing experience for our guests is our top priority, and your feedback motivates us to continue delivering top-notch service. Thank you for choosing PARKROYAL COLLECTION Kuala Lumpur, and we look forward to the pleasure of serving you again in the future. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
Sheila P.
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9.7

/10

Reviewed 68 week(s) ago

Great hotel, good service friendly and professional staff. Really love it.

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Accommodation's Reply
04 Jan 2024
Dear Sheilagustin Prasetio, Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us. We would love to have you return soon should you find yourself back in Kuala Lumpur. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
joan m.
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9.4

/10

Reviewed 70 week(s) ago

Great place clean and spacioua.

1 people find it helpful

larras n.
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8.5

/10

Reviewed 71 week(s) ago

😍 very good. Even if it's just a short stay.
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+3

1 people find it helpful

Tjuan P.
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6.4

/10

Reviewed 78 week(s) ago

We stayed for 3 nights, and to celebrate our 10th anniversary. We didn't know that what we booked was a twin bedroom, but for the record we had written that we needed a double bed. But unfortunately they have booked us with twin beds.:-) But that's okay, we found the bedroom to be quite clean, overall, with a good view of the city. But in some small spaces in the toilet, there is some dirt. And the wardrobe is also not clean. We have tried the breakfast, but there is not enough variety of food for a 5 star hotel class. For location, this is the best location at Bukit Bintang, in front of Sungei wang plaza and others many mall.
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3 people find it helpful

Accommodation's Reply
19 Oct 2023
Dear Tjuan Pan, Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur and celebrating your 10th Anniversary such a special occasion during your visit. It brings us joy to read that you were impressed with our location in the heart of the city, as well as the nice room and ambience. I do apologise for confusion of the room bedding and minor issue of the room cleanliness during your stay and rest assured this has been discussed with the Section Heads to ensure such issues are addressed immediately. We are glad that you had a pleasant stay overall and we look forward to welcome you back again. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
Adytya Pranata
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5.3

/10

Reviewed 79 week(s) ago

Unfriendly and lazy staff, breakfast is so-so, nothing special, not worth the money.

2 people find it helpful

Accommodation's Reply
19 Oct 2023
Dear Adytya, Thank you for your review of your recent stay at PARKROYAL COLLECTION Kuala Lumpur. We are truly sorry that your stay was not up to your expectations. We sincerely hope that you are able to provide us with details of your experience in order for us to address our shortcomings. Please email the hotel or myself directly. We hope you will give us another chance to welcome you back for a better stay experience. Thank you. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
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