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PARKROYAL COLLECTION Kuala Lumpur
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PARKROYAL COLLECTION Kuala Lumpur
Hotels
8.9
Impressive
From 119 verified guests reviews
What Guests Say About Their Stay
Irfanudin T.
9.7
/ 10
Easy check in, friendly staff and helpful, clean room and bathroom, complete inside room facilities: amenities, fridge, iron, hairdryer, etc., hot shower did well so did the air conditioner, great location too, a lot of shopping center around the hotel, just walking to, easy check out, so far it was great, will be back this hotel while visit Kuala Lumpur.
In the Area
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Jalan Sultan Ismail, Bukit Bintang, Kuala Lumpur, Malaysia, 50250
Strategic Location
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in PARKROYAL COLLECTION Kuala Lumpur
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What's around PARKROYAL COLLECTION Kuala Lumpur
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Jalan Sultan Ismail, Bukit Bintang, Kuala Lumpur, Malaysia, 50250
9.3
Strategic Location
Discover More About PARKROYAL COLLECTION Kuala Lumpur
Location
PARKROYAL COLLECTION Kuala Lumpur is a hotel in a good neighborhood, which is located at Bukit Bintang.
About PARKROYAL COLLECTION Kuala Lumpur
Whether you are planning an event or other special occasions, PARKROYAL COLLECTION Kuala Lumpur is a great choice for you with a large and well-equipped function room to suit your requirements.
PARKROYAL COLLECTION Kuala Lumpur is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.
From business event to corporate gathering, PARKROYAL COLLECTION Kuala Lumpur provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at PARKROYAL COLLECTION Kuala Lumpur, a wonderful accommodation for your family holiday.
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from PARKROYAL COLLECTION Kuala Lumpur exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
PARKROYAL COLLECTION Kuala Lumpur is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at PARKROYAL COLLECTION Kuala Lumpur.
All facilities in PARKROYAL COLLECTION Kuala Lumpur
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Functional Hall
Common Space
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Family room
- Non-smoking room
- Swimming pool
- Recreation room
- Smoking area
- Smoke-free
Hotel Services
- Bellhop
- Concierge
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Porter
- Wedding service
Accessibilty
- Disabled access friendly
- Accessibility equipment
- Accessible bathroom
- Accessible parking
- Accessible path of travel
- In-room accessibility
- Roll-in shower
- Wheelchair accessible
In-room Facilities
- Bathrobe
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Shower
- TV
Food and Drinks
- Bar
- Breakfast
- Breakfast and dinner
- Breakfast and lunch
- Buffet breakfast
- Cafe
- Poolside bar
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Grocery
- Hair salon
- Shops
- Supermarket
Transportation
- Airport transfer
- Parking with surcharge
- Limo or town car service
- Valet parking
Business Facilities
- Conference room
- Meeting facilities
- Projector
Things to Do
- Fitness center
- Spa
Connectivity
- LAN Internet
- Free WiFi
Sports and Recreations
- Fitness center
Kids and Pets
- CRIBS
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in PARKROYAL COLLECTION Kuala Lumpur
Important Note
As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card, Passport. Please bring the required documents in hard copy.
Deposit
Deposit MYR 200.00 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at PARKROYAL COLLECTION Kuala Lumpur | 527 |
Number of floors in PARKROYAL COLLECTION Kuala Lumpur | 21 |
Another facilities in PARKROYAL COLLECTION Kuala Lumpur | Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant |
Frequently asked question in PARKROYAL COLLECTION Kuala Lumpur
What are available facilities at PARKROYAL COLLECTION Kuala Lumpur?
There are top facilites at PARKROYAL COLLECTION Kuala Lumpur such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at PARKROYAL COLLECTION Kuala Lumpur?
The standard check-in time at PARKROYAL COLLECTION Kuala Lumpur is starting from From 15:00 while the latest check-out time is at Before 12:00
Does PARKROYAL COLLECTION Kuala Lumpur provide breakfast?
Yes, PARKROYAL COLLECTION Kuala Lumpur provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in PARKROYAL COLLECTION Kuala Lumpur
Overall Ratings & Reviews PARKROYAL COLLECTION Kuala Lumpur
Traveloka (121)
Other (6386)
8.8
Very Good
From 121 reviews
Provided by travelers on
Cleanliness
9.0
Room Comfort
8.9
Meal
8.8
Location
9.2
Service and Facilites
8.7
People often mention about PARKROYAL COLLECTION Kuala Lumpur
All
Staff Friendliness (7)
Distance to City Center (6)
Bedroom (6)
Accessibility (5)
Bathroom (5)
Hotel Area (5)
Check-in/out Time (4)
Surroundings (3)
Family Friendly (3)
Room Space (3)
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Traveler Reviews PARKROYAL COLLECTION Kuala Lumpur
Number of reviews per page
20
40
B***i
Business
9.7
/10
Reviewed 7 week(s) ago
Great Staff, new facilities and walking distance from Pavilion
1 people find it helpful
Accommodation's Reply
13 Nov 2024
Dear Valued Guest,
Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur.
We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay.
Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs.
I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.
We would love to have you return soon should you find yourself back in Kuala Lumpur.
Inspiringly Yours,
Allan Wong
Complex General Manager
PARKROYAL COLLECTION Kuala Lumpur
LH
LIM H. P.
Transit
9.7
/10
Reviewed 9 week(s) ago
Booked for a transit night stay so choose the lowest category room type. Room wasn't that big but just nice for 2 persons. Trying luck to request for room with view upon check in & was assigned on 11th floor with city view. Check-in/out was smooth & fast, greeted with smile & ‘ How are you doing?’ from the lobby staff & bellboy even. Overall, great stay. We will be back for next travel to Kuala Lumpur. On additional note, Park Royal is supportive towards ESG sustainability, thus, no mineral bottle provided in the room but the room has ‘ filtered drinking water’ directly from the tap. We are fine with this as everyone should play our part in this.
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Accommodation's Reply
13 Nov 2024
Dear Lim HP,
Thank you for sharing your positive experience with us! We are delighted to hear that your transit stay at PARKROYAL COLLECTION Kuala Lumpur was enjoyable. It’s great to know that the room met your needs and that you were able to enjoy the city view from the 11th floor.
We are also pleased to hear that your check-in and check-out processes were seamless and that our team made you feel welcomed with their warm greetings. We pride ourselves on providing a smooth and pleasant experience, and we’re happy to know that we succeeded in doing so.
We appreciate your understanding and support of our ESG sustainability efforts. Our filtered drinking water initiative is just one of the ways we’re working to reduce our environmental impact, and we’re glad that you recognize and support this commitment.
We look forward to welcoming you back on your next visit to Kuala Lumpur! Please feel free to reach out if you need any assistance in planning your next stay.
Inspiringly Yours,
Allan Wong
Complex General Manager
PARKROYAL COLLECTION Kuala Lumpur
S***I
Staycation
9.4
/10
Reviewed 13 week(s) ago
The staff is very friendly. But the air conditioner in room should have manual user. So, customer know to adjust the air conditioner temperature. Because in the middle night, the temperature of air conditioner suddenly hot. After trying adjust the temperature, the temperature return to normal. Other than that, all facilities are good and comfortable. Thanks.
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1 people find it helpful
Accommodation's Reply
27 Sep 2024
Dear Valued Guest,
Thank you for taking the time to share with us your kind reviews on Parkroyal Collection Kuala Lumpur.
We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay.
Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs.
I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.
We would love to have you return soon should you find yourself back in Kuala Lumpur.
Inspiringly Yours,
Allan Wong
Complex General Manager
Parkroyal Collection Kuala Lumpur
G***t
Medical
9.3
/10
Reviewed 14 week(s) ago
I just didn't like the room service because they touched the souvenirs, resulting in a big scratch on the avocado, but the hotel replaced it, but the avocado wasn't eaten because it was damaged when it was ripe.
See original
1 people find it helpful
Accommodation's Reply
24 Sep 2024
Dear Valued Guest,
Thank you for sharing your feedback regarding your recent stay with us. I’m truly sorry to hear about the damage to your souvenir avocado during room service. We strive to handle all guest items with care, and it’s disappointing to learn we fell short in this instance.
I’m glad we were able to replace the avocado, but I understand that it wasn’t the same as enjoying the original. Your experience is important to us, and we appreciate your understanding as we work to improve our service.
If there’s anything else we can do to enhance your future stays, please don’t hesitate to let us know. We hope to welcome you back soon.
Inspiringly yours,
Allan Wong
Complex General Manager
PARKROYAL COLLECTION Kuala Lumpur
C***N
Staycation
9.6
/10
Reviewed 18 week(s) ago
Everything was great except of the soundproofing. We can hear voice of people talking while they pass by.
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Accommodation's Reply
26 Aug 2024
Dear Valued Guest,
Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur.
We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay.
Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs.
I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.
We would love to have you return soon should you find yourself back in Kuala Lumpur.
Inspiringly Yours,
Allan Wong
Complex General Manager
PARKROYAL COLLECTION Kuala Lumpur
LT
Lina T.
Leisure
10.0
/10
Reviewed 20 week(s) ago
Very good location, big malls in walking distance! The room is so clean and spatious, definitely will be back!
1 people find it helpful
Accommodation's Reply
08 Aug 2024
Dear Lina T,
Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur.
We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay.
Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs.
I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.
We would love to have you return soon should you find yourself back in Kuala Lumpur.
Inspiringly Yours,
Allan Wong
Complex General Manager
PARKROYAL COLLECTION Kuala Lumpur
N***r
9.4
/10
Reviewed 23 week(s) ago
My first time using traveloka to book my first time stay at Parkroyal Kuala Lumpur. It was a very pleasant stay for me my husband and my 2 children. The room is clean and comfortable. Managed to get early check in upon reaching. It 's also nearby walking distance places like pavilion, Lot 10, Sungei Wang and Berjaya Times Square.
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Accommodation's Reply
19 Jul 2024
Dear Valued Guest,
Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur.
We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay.
Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs.
I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.
We would love to have you return soon should you find yourself back in Kuala Lumpur.
Inspiringly Yours,
Allan Wong
Complex General Manager
PARKROYAL COLLECTION Kuala Lumpur
f***n
Leisure
8.7
/10
Reviewed 26 week(s) ago
S dengan kamera. I queued for a long time until 5 pm, there were no rooms ready, the manager didn't respond at all. LOL
1 people find it helpful
Accommodation's Reply
09 Jul 2024
Dear Valued Guest,
Thank you for bringing this matter to our attention. We sincerely apologize for the extended wait you experienced upon arrival and for the lack of response from our manager during your check-in process.
Your time and comfort are of utmost importance to us, and we regret that we did not meet your expectations in delivering a prompt and efficient check-in experience. Please rest assured that we are investigating the circumstances surrounding your delay and addressing them with our team to prevent such occurrences in the future.
We appreciate your patience and understanding during this inconvenience. If there is anything else you would like to discuss or if you have any further feedback to share, please feel free to contact us directly.
Once again, we apologize for the inconvenience caused and hope to have the opportunity to regain your trust in the future.
Inspiringly Yours,
Allan Wong
Complex General Manager
PARKROYAL COLLECTION Kuala Lumpur
W
Wendhy
9.1
/10
Reviewed 34 week(s) ago
I used to the stay often at this hotel, as the service usually OK and without any problem. The location also quite strategic and easy to reach. Overall the stay experience for this time in April 2024 was OK, however there was some problems during my stay with the family this time. After check in, the lady at the receptionist were welcoming us and gave us 2 rooms. When we went into the rooms, we already found some problems with the rooms (this 1st room, the AC was not cold and not functioning well and feel warm, and the 2nd room, the bidet flush of the WC was not functioning. One good thing that I note when I complaint to change the room for the 1st room, the receptionist lady (name hesther if I not mistake) was very responsive and change our room with the new room and it was perfect and very kind of her, but when we want to change the second room (30 minutes after the 1st room change) the other receptionist lady was not too responsive and keep us waiting to be able to get the new room (after they checked that the room was having problem, then they change it), finally it was all OK, but for the 2nd room replacement it took too long. There are some note of suggestion. For the room status, I would suggest to be checked again with detail, so when the receptionist team assign the room to the guest, it can be guaranteed that the room is OK and without any problem and the guest can enjoy their stay accordingly. Overall stay is OK. And hope that in our next trip and stay in this hotel, the improvement will be made and The Hotel will be the preferred choice of the travelers. I shared this stories because I do care and still want to stay here and enjoy the good services that I do normally experience. Thank you for the hotel staff who already provided good service to us.
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RC
Regina C. R.
8.5
/10
Reviewed 46 week(s) ago
Great stay, will come back again.
Find this review helpful?
Oh
Olivia h.
8.5
/10
Reviewed 50 week(s) ago
The shower not working well, we can't use warm water for shower. It turns out very hot water or cold water.
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Accommodation's Reply
31 Jan 2024
Dear Joni,
Thank you for taking the time to share your stay experience with us.
While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay.
Your constructive comments have certainly been noted and are being addressed.
We appreciate your feedback as it helps us to improve our service and guest stay experience.
Please don't hesitate to reach out should I be able to assist any further.
We sincerely look forward to welcoming you back at PARKOYAL COLLECTION Kuala Lumpur in the near future.
Inspiringly Yours,
Cristian Nannucci
Complex General Manager
GM
Grady M.
8.5
/10
Reviewed 53 week(s) ago
Dedication to. Customer its very satifying. Especially thank you Mr. Collin. Nof for the price but its mean to us that you make customer number 1.
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Accommodation's Reply
04 Jan 2024
Dear Dani Pitojo,
Thank you for sharing your wonderful experience during your stay at PARKROYAL COLLECTION Kuala Lumpur.
We are thrilled to hear that your stay was not only relaxing but also exceptional.
We are delighted that Mr. Collin provided you with exceptional service. Your compliments will be shared with them, as recognition of their efforts is truly appreciated.
Providing an amazing experience for our guests is our top priority, and your feedback motivates us to continue delivering top-notch service.
Thank you for choosing PARKROYAL COLLECTION Kuala Lumpur, and we look forward to the pleasure of serving you again in the future.
Inspiringly Yours,
Cristian Nannucci
Complex General Manager
PARKROYAL COLLECTION Kuala Lumpur
SP
Sheila P.
9.7
/10
Reviewed 55 week(s) ago
Great hotel, good service friendly and professional staff. Really love it.
Find this review helpful?
Accommodation's Reply
04 Jan 2024
Dear Sheilagustin Prasetio,
Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs.
I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.
We would love to have you return soon should you find yourself back in Kuala Lumpur.
Inspiringly Yours,
Cristian Nannucci
Complex General Manager
PARKROYAL COLLECTION Kuala Lumpur
jm
joan m.
9.4
/10
Reviewed 56 week(s) ago
Great place clean and spacioua.
1 people find it helpful
ln
larras n.
8.5
/10
Reviewed 57 week(s) ago
😍 very good. Even if it's just a short stay.
See original
+3
1 people find it helpful
TP
Tjuan P.
6.4
/10
Reviewed 65 week(s) ago
We stayed for 3 nights, and to celebrate our 10th anniversary. We didn't know that what we booked was a twin bedroom, but for the record we had written that we needed a double bed. But unfortunately they have booked us with twin beds.:-) But that's okay, we found the bedroom to be quite clean, overall, with a good view of the city. But in some small spaces in the toilet, there is some dirt. And the wardrobe is also not clean. We have tried the breakfast, but there is not enough variety of food for a 5 star hotel class. For location, this is the best location at Bukit Bintang, in front of Sungei wang plaza and others many mall.
Read More
2 people find it helpful
Accommodation's Reply
19 Oct 2023
Dear Tjuan Pan,
Thank you for staying at PARKROYAL COLLECTION Kuala Lumpur and celebrating your 10th Anniversary such a special occasion during your visit.
It brings us joy to read that you were impressed with our location in the heart of the city, as well as the nice room and ambience.
I do apologise for confusion of the room bedding and minor issue of the room cleanliness during your stay and rest assured this has been discussed with the Section Heads to ensure such issues are addressed immediately.
We are glad that you had a pleasant stay overall and we look forward to welcome you back again.
Inspiringly Yours,
Cristian Nannucci
Complex General Manager
PARKROYAL COLLECTION Kuala Lumpur
Adytya Pranata
5.3
/10
Reviewed 65 week(s) ago
Unfriendly and lazy staff, breakfast is so-so, nothing special, not worth the money.
2 people find it helpful
Accommodation's Reply
19 Oct 2023
Dear Adytya,
Thank you for your review of your recent stay at PARKROYAL COLLECTION Kuala Lumpur.
We are truly sorry that your stay was not up to your expectations.
We sincerely hope that you are able to provide us with details of your experience in order for us to address our shortcomings. Please email the hotel or myself directly.
We hope you will give us another chance to welcome you back for a better stay experience.
Thank you.
Inspiringly Yours,
Cristian Nannucci
Complex General Manager
PARKROYAL COLLECTION Kuala Lumpur
FS
Fransiscus S.
9.4
/10
Reviewed 66 week(s) ago
It was a very wonderful stay, spending my 3 days night at ParkRoyal collection. The room is huge with the newest samsung 55 inch TV. The view is amazing and the amenities are good. It took about only 5 minutes to Bukit Bintang and 10 minutes to Alor street food. Love the goose down comforter as well as the pillows. I'm willing to comeback next time I visit Kuala Lumpur.
Read More
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Accommodation's Reply
06 Oct 2023
Dear Fransiscus,
Thank you for making PARKROYAL COLLECTION Kuala Lumpur your accommodation of choice away from home.
It was heartening to know that you had an amazing stay and were impressed with our stellar service, cleanliness, facilities and location of the hotel.
Your lovely compliments had been shared with the team and we cannot wait to welcome you back for another refreshing stay with us.
Inspiringly Yours,
Cristian Nannucci
Complex General Manager
PARKROYAL COLLECTION Kuala Lumpur
Hm
Hema m. b. a. b.
8.8
/10
Reviewed 69 week(s) ago
Location sangat strategik. Berdekatan dengan kedai makanan viral, keadaan bilik ok. Staf mesra. Cuma kalau boleh bantal tukar pada yang lebih berkualiti bantal terlalu nipis, boleh lipat dua 😂
Find this review helpful?
Accommodation's Reply
04 Sep 2023
Dear Faiz,
The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your positive rating, thank you.
Your comment on the pillows is noted and we will provide other options for your next visit.
We hope to see you again soon for another refreshing stay with us.
Inspiringly Yours,
Cristian Nannucci
Complex General Manager
PARKROYAL COLLECTION Kuala Lumpur
G
Guest
9.7
/10
Reviewed 69 week(s) ago
4Th time stay here! Awesome! Will come back!
2 people find it helpful
Accommodation's Reply
04 Sep 2023
Dear Adrian,
Thank you for staying with us again at PARKROYAL COLLECTION Kuala Lumpur during your recent visit.
It brings us joy to read that this is your 4th visit to the hotel and we thank you for your continued support and loyalty.
We cannot wait to welcome you back again for another refreshing stay with us.
Inspiringly Yours,
Cristian Nannucci
Complex General Manager
PARKROYAL COLLECTION Kuala Lumpur
Number of reviews per page
20
40
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