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Sheraton Imperial Kuala Lumpur Hotel
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Sheraton Imperial Kuala Lumpur Hotel
Hotels
8.8
/10
Very Good
122 reviews
What Guests Say About Their Stay
Kevin D. R.
10.0
/ 10
This hotel is very nice! All of its aspect were very marvellous. First, its service was exceptional (meet my expectation as Sheraton is a five star hotel). Second, the location is very great. It's very close to the Monorail Station and there's a shopping mall on the other side. Great job Sheraton!
Halim b. Y.
10.0
/ 10
I was enjoyed my staying in Sheraton Imperial Kuala Lumpur Hotel. So nice and comfort. The room very clean and make my sleep so amazing
In the Area
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Jalan Sultan Ismail, Bukit Bintang, Kuala Lumpur, Malaysia, 50250
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
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Available Room Types in Sheraton Imperial Kuala Lumpur Hotel
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What's around Sheraton Imperial Kuala Lumpur Hotel
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Jalan Sultan Ismail, Bukit Bintang, Kuala Lumpur, Malaysia, 50250
Discover More About Sheraton Imperial Kuala Lumpur Hotel
Location
Staying at Sheraton Imperial Kuala Lumpur Hotel is a good choice when you are visiting Bukit Bintang.
About Sheraton Imperial Kuala Lumpur Hotel
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Sheraton Imperial Kuala Lumpur Hotel exclusively for you.
Sheraton Imperial Kuala Lumpur Hotel is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Sheraton Imperial Kuala Lumpur Hotel.
All facilities in Sheraton Imperial Kuala Lumpur Hotel
Others
Hotel Services
- Laundry service
- Multilingual staff
- Wedding service
- Luggage storage
- Express check-out
- Porter
- 24-hour Receptionist
- Concierge
Things to Do
- Shops
- Hot tub
- Outdoor pool
- Spa
- Sauna
- Steam room
- Pool sun loungers
General
- Parking
- Lockers
- Smoking area
- Banquet
- Ballroom
- Reception hall
- Parking (surcharge)
Business Facilities
- Meeting facilities
- Conference room
- Meeting rooms
- Conference rooms
- Computer station
- Business center
Public Facilities
- Others
- Elevator
- Restaurant
Nearby Facilities
- Souvenir shop
- Grocery
- Hair salon
Transportation
- Limo or town car service
- Valet parking (surcharge)
Food and Drinks
- Bar
- Breakfast
Kids and Pets
- Babysitting with surcharge
Connectivity
- Free WiFi
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Sheraton Imperial Kuala Lumpur Hotel
Important Note
As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.
- Fee for buffet breakfast: approximately MYR 89 to 89 for adults, and MYR 44.50 to 44.50 for children
- Self parking fee: MYR 125 per day
- Valet parking fee: MYR 30 per day
- Rollaway bed fee: MYR 141.6 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher, a security system, and a first aid kit
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Sheraton Imperial Kuala Lumpur Hotel | 398 |
Number of floors in Sheraton Imperial Kuala Lumpur Hotel | 38 |
Another facilities in Sheraton Imperial Kuala Lumpur Hotel | Laundry service, Multilingual staff, Wedding service, Luggage storage, Express check-out |
Frequently asked question in Sheraton Imperial Kuala Lumpur Hotel
What are available facilities at Sheraton Imperial Kuala Lumpur Hotel?
There are top facilites at Sheraton Imperial Kuala Lumpur Hotel such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Sheraton Imperial Kuala Lumpur Hotel?
The standard check-in time at Sheraton Imperial Kuala Lumpur Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Sheraton Imperial Kuala Lumpur Hotel provide breakfast?
Yes, Sheraton Imperial Kuala Lumpur Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Sheraton Imperial Kuala Lumpur Hotel
8.8
Very Good
From 122 reviews
Provided by travelers on
Cleanliness
9.0
Room Comfort
9.0
Meal
8.7
Location
9.0
Service and Facilites
8.9
People often mention about Sheraton Imperial Kuala Lumpur Hotel
All
Staff Friendliness (4)
Check-in/out Time (4)
Bedroom (4)
Bathroom (4)
Distance to City Center (3)
Accessibility (3)
Ambiance (3)
Room Space (3)
Variety (3)
In-house Restaurant (3)
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Traveler Reviews Sheraton Imperial Kuala Lumpur Hotel
Number of reviews per page
20
40
Customer reviews
Jansen
Business
10.0
/10
Reviewed 13 week(s) ago
Good for all service and nice to stay with Sheraton Imperial in Kuala Lumpur
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C***l
Leisure
8.0
/10
Reviewed 15 week(s) ago
We arrive at 5 p. M and my parents room wasn't ready yet. We decide to store the luggage and have a meal. They promise to put our luggage in the room once it ready, but they didn't. Room was spacious but bathroom was not so clean. Housekeeping seems a bit lazy. We have NYE dinner, food was delicious. And for breakfast, they have plenty of food variety. Please fix the housekeeping and we might consider to coming back in the future
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C***l
Leisure
7.9
/10
Reviewed 15 week(s) ago
We were arrive at 5 p. M and they said our room wasn't ready. I thought check in time is supposed to be 3 p. M. Room was spacious. But the biggest problem was their housekeeping. I just know housekeeping didn't clean our room. I saw a mini toothpaste from previous guest on the bathroom floor from the first day and still there until the last day. They didn't gave us water and towel on the second day. They not bother to replace or clean our drinking cup in the room. We have to use the same cup for 3 concecutive days. Breakfast was good with plenty of foods. Location was strategic. But I am not sure if I would like to come back here in the future. Fix the housekeeping department please!
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1 people find it helpful
C***y
Leisure
10.0
/10
Reviewed 17 week(s) ago
The room very clean, and the views so breathtaking
Thank y so much sheraton for made our holiday so unforgettable
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A***h
Staycation
10.0
/10
Reviewed 34 week(s) ago
Good place neat & clean & reception was too good & friendly, about hotel too big & very nice staff.
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FA
Fairina A. M.
9.4
/10
Reviewed 63 week(s) ago
The room is super clean. And HUGE! Great location and service. Totally worth it.
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R
Rudi
9.7
/10
Reviewed 71 week(s) ago
Service is great, room is clean.
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A
Abdul
10.0
/10
Reviewed 92 week(s) ago
The room is super clean. The staff also very humble. Near Monorail Station, easy to find local food (chow kit street). Very recommended to stay.
2 people find it helpful
Nur D. A. R.
10.0
/10
Reviewed 98 week(s) ago
Stayed for a night to attend a wedding ceremony nearby. The service by the staff was excellent!-from luggage porter to breakfast attendant, all were very helpful and friendly. Really wished that we could've stayed longer. Very convenient as well-walking distance to Kuala Lumpur tower, KLCC, etc. Just one thing, I hope they will revamp their pool to a modern and bigger pools with greater ambience. Looking forward for my next stay!
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1 people find it helpful
G
Guest
8.7
/10
Reviewed 122 week(s) ago
Room was good and clean but Bf so so.
4 people find it helpful
Nh
Nguyen h. h.
10.0
/10
Reviewed 133 week(s) ago
Khach Sạn tốt, cũ nhưng sạch sẽ và yên tĩnh.
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Ronald
6.3
/10
Reviewed 145 week(s) ago
Left room late one morning around 11AM and returned in the afternoon around 3-4PM, room still not tidied up. Understood might be because left room late. Called guest services to have room cleaned. Next day left room early morning around 7AM, returned around 3-4PM same thing occurred. Turned on"Clean Room"sign on both occasions. Room temperature too cold, and gets colder whenever aircon switched OFF, thought weird or maybe too hi-tech for me. Proper operating instructions needed. QR codes for in-room dining only shown on a blurry TV, hence not scannable. Printed QR codes only available at Concierge desk (need to leave room just to scan QR code, ridiculous).
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5 people find it helpful
Balqis B. S.
8.8
/10
Reviewed 166 week(s) ago
The room was OK. Breakfast was satisfying. But the new staff wrongly charged me twice for the room price. Fortunately I double checked and the hotel apologized and gave refund.
7 people find it helpful
SZ
Siti Z. B. S.
8.5
/10
Reviewed 166 week(s) ago
Hotel yang sangat awesome. Staff yang sangat mbntu,expecially sorang staf agak berusia di bahagian hadapan (sangat peramah)
2 people find it helpful
Gifthiya Farhath Ziaudeen
9.7
/10
Reviewed 175 week(s) ago
The hotel’s facilities was better and surprising than illustrated. The room was so cozy and comfortable with 2 twin beds and city view. The bathroom was the best in the hotel. The buffet breakfast was delicious with dim sum corner, noodles corner live egg station, pastries and salads. Other facilities include spa with sauna but steam and jacuzzi were under maintenance. That was a little disappointing. Swimming pool was fun too but the restaurant and the villa is not open. Overall the interior of the hotel is awesome and has many insta worthy photoshoot spots.
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MZ
Mohd Z. M. J.
Business
9.4
/10
Reviewed 320 week(s) ago
Very clean room. Have free wifi. Parking ok but need to pay rm9/day. Strategic location where in front of hotel was shopping mall. Just walking distance to go to restaurant in kg baru eg thai food.
3 people find it helpful
ND
Niken D.
8.8
/10
Reviewed 320 week(s) ago
The room was big and comfort, clean and complete enough. Will stay in here if I come back to KL. Good food. And when I got the problem due to the system booking, they can solve the problem immediately. Very recommended!
3 people find it helpful
Benny S. H.
6.2
/10
Reviewed 330 week(s) ago
The hotel is rather old-fashioned, the cleanliness is lacking, the swimming pool is small, breakfast is a smelly salad, the hotel staff is friendly, in my opinion including 4 star hotels down ...
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2 people find it helpful
MA
Mohd A. F. B. M. N.
Romantic
9.6
/10
Reviewed 341 week(s) ago
Awesome stay and very lovely place
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if
indah f.
8.1
/10
Reviewed 344 week(s) ago
Comfortable with new rooms, renovation is suitable for families because of the large twin beds.
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Number of reviews per page
20
40
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