Sunway Resort Hotel

Resorts

8.8

/10

Very Good

318 reviews

What Guests Say About Their Stay

Staff Friendliness (6)
Bathroom (6)
Surroundings (5)
Ambiance (5)
Nadiah Khalid Abdat
9.4
/ 10
I didn't put much expectation in the hotel as it looked like an old hotel from the exterior. I chose it because it was near my grandma's place. From the moment I entered the lobby, I was blown away by the interior and the service. But then when I went to room is when I texted my friends to try this hotel. The newly refurbished room is beautiful, clean. And just perfect. A definite must stay.
Reen
8.5
/ 10
This was my first staying at Sunway Resort & Spa.. I just wanna say that this us the best ever hotel i’ve been staying because the service are very excellent & all staff are very friendly, helpful & always give the best service during our stay at this hotel. We are being treated as a VVIP from the day we checked in until the day we checked out. The interior of the hotel are very nice & clean make we feel comfortable & enjoying our stay here. Congrats to the hotel management for hiring & well trained all their staff to give an excellent service to all guest. I would recommend my families, my friends & others to staying here. As the hotel is just next by the Sunway Lagoon & Sunway Pyramid shopping mall where we can walk through walking path (connecting from hotel) without going through under sun. I would like to give 20 🌟out of 10 🌟😉😉😊😊.
Chiam Yoke Lin
9.4
/ 10
Celebrated my mum's birthday in Sunway Resort. Everything is perfect! Million thanks to the guy in front desk who upgraded me to the club room. Had a wonderful and memorable birthday celebration.
fedriksen t.
9.7
/ 10
First of all, ballroom was amazing. The reception is great, the room is spacious, bed was bigger than standard bed, and that one giant pillow on the bed is really some new experience for us. Breakfast was exclusive as well. Been there twice and will come back for more.
wijaya s.
9.1
/ 10
Good pleasant stay for families.
In the Area
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Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 47500

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
About Sunway Resort Sunway Resort (previously known as Sunway Resort Hotel & Spa) is Kuala Lumpur’s most iconic 5-star hotels, situated in Sunway City Kuala Lumpur, Malaysia’s premier entertainment and hospitality destination. Located just 25 minutes away from the city centre and 35 minutes from the Kuala Lumpur International Airport (KLIA). The hotel offers 477 smart, environmentally-friendly and intuitively designed rooms and suites fitted with state-of-the-art technology, including speciality suites that are perfectly tailored for different types of guests; from business travellers and families to wellness and luxury seekers. Discover exclusive lounges and family zones like Aquaventure Playland and have an extraordinary dining experience, from world-class cuisine at Gordon Ramsay Bar & Grill, the multi-Michelin starred chef’s first-ever restaurant in Malaysia and outside of London to the vibrant market-style buffet at The Resort Café and laid-back poolside dining at Fuzion. Unwind in a tropical landscape pool with cascading waterfall, stay in shape at the fitness centre equipped with high-tech equipment by Technogym and get exclusive benefits when you choose to stay in the Club or Suite rooms. Being inter- connected to the Sunway Pyramid shopping mall and Sunway Lagoon theme park, guests will be able to hop from elegant boutiques to exhilarating rides within minutes. Asia’s most outstanding events are also created here. With comprehensive meeting and events facilities featuring world-class spaces and the latest state-of-the-art technology, you'll be able to organise an event or a gathering to your exact requirements. From international conferences and exhibitions at the convention centre, brainstorming sessions and meetings in our fully-equipped meeting rooms, intensive team teambuilding at Sunway Lagoon, to spectacular wedding celebrations in the Grand Ballroom and exclusive corporate dinners at the Gordon Ramsay Bar & Grill, they've got what it takes to create exceptional experiences for you and your guests. The options are simply endless at Sunway Resort!
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What's around Sunway Resort Hotel

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Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 47500
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Discover More About Sunway Resort Hotel

Discover the Luxurious Sunway Resort Hotel in Bandar Sunway, Kuala Lumpur

Nestled in the heart of Bandar Sunway, Kuala Lumpur, the Sunway Resort Hotel is a beacon of luxury and comfort. Perfectly positioned for both business and leisure travelers, this prestigious hotel offers an unparalleled experience with its world-class amenities, exceptional service, and proximity to some of the city's most exciting attractions. Whether you're visiting for a weekend getaway or an extended stay, Sunway Resort Hotel promises a memorable experience that blends relaxation and adventure seamlessly.

Facilities at Sunway Resort Hotel

Sunway Resort Hotel is renowned for its extensive range of facilities designed to cater to every guest's needs. The hotel boasts a variety of luxurious rooms and suites, each elegantly furnished to provide maximum comfort. Guests can indulge in the hotel's state-of-the-art fitness center, complete with modern equipment and personal trainers. For those seeking relaxation, the spa offers a range of rejuvenating treatments and therapies.

The hotel also features a stunning outdoor swimming pool, perfect for a refreshing dip or lounging with a cocktail in hand. Business travelers will appreciate the fully equipped business center and versatile meeting rooms, ideal for conferences and events. Additionally, the hotel offers complimentary high-speed Wi-Fi, ensuring guests stay connected throughout their stay.

How to Get to Sunway Resort Hotel Using Public Transportation

Reaching the Sunway Resort Hotel via public transportation is convenient and straightforward. The hotel is well-connected to various transport options, making it easily accessible from different parts of Kuala Lumpur.

  • Train:

    The nearest train station is the Setia Jaya KTM Station. From there, you can take a short taxi ride or use the BRT Sunway Line to reach the hotel.
  • Bus:

    Several bus routes pass through Bandar Sunway. You can take RapidKL buses that stop near Sunway Pyramid, which is a short walk from the hotel.
  • BRT Sunway Line:

    The BRT (Bus Rapid Transit) Sunway Line is a convenient option, with the Sunway Lagoon BRT Station located just a few minutes from the hotel.

Nearest Restaurants

Sunway Resort Hotel is surrounded by a diverse array of dining options, offering something for every palate. Here are some of the nearest restaurants you can explore:

  • Olive Garden:

    Known for its Italian-American cuisine, Olive Garden offers a delightful menu featuring pasta, seafood, and signature breadsticks.
  • Dragon-i Restaurant:

    Specializing in authentic Chinese cuisine, Dragon-i serves a variety of dim sum, noodles, and traditional Chinese dishes.
  • Hana Dining + Sake Bar:

    This Japanese restaurant offers an extensive menu of sushi, sashimi, and sake, perfect for a night out.
  • Serai Restaurant:

    A popular spot for Malaysian and Western fusion dishes, Serai is known for its flavorful rendang and pasta.
  • BarBQ Plaza:

    A unique dining experience where you can grill your own meat and vegetables right at your table.
  • Johnny Rockets:

    Experience classic American diner fare with burgers, shakes, and fries in a retro setting.
  • Michelangelo's Restaurant & Bar:

    Offering Italian cuisine, this restaurant is perfect for a romantic dinner with its cozy ambiance.
  • Thai Thai Restaurant:

    Enjoy authentic Thai flavors with a menu that includes tom yum, green curry, and more.

Nearest Attractions

The hotel's strategic location makes it an ideal base for exploring some of the most exciting attractions in Kuala Lumpur. Here are eight must-visit attractions nearby:

  • Sunway Lagoon Theme Park:

    A world-renowned theme park offering thrilling rides, a water park, and wildlife encounters.
  • Sunway Pyramid Shopping Mall:

    A unique mall with an Egyptian theme, offering a wide range of shopping, dining, and entertainment options.
  • Sunway Wildlife Zoo:

    Home to a variety of exotic animals, this zoo offers interactive experiences for the whole family.
  • Empire Shopping Gallery:

    A stylish mall featuring international brands, dining outlets, and a cinema.
  • Subang Ria Recreational Park:

    A serene park perfect for jogging, picnics, and enjoying nature.
  • KidZania Kuala Lumpur:

    An interactive city made for children, offering role-playing experiences in various professions.
  • i-City Shah Alam:

    Known for its digital lights and Snowalk, a winter wonderland experience.
  • Farm in the City:

    A petting zoo and farm offering close encounters with a variety of animals.

Nearest Shopping Mall

The Sunway Pyramid Shopping Mall is the closest shopping destination to the Sunway Resort Hotel. Known for its distinctive pyramid architecture and lion statue, this mall is a shopper's paradise. It houses a vast array of international and local brands, offering everything from fashion and electronics to beauty products and home goods. In addition to shopping, Sunway Pyramid boasts a range of dining options, a cinema, and an ice-skating rink, ensuring entertainment for visitors of all ages.

Whether you're looking to indulge in retail therapy, savor delicious meals, or enjoy a day of leisure activities, Sunway Pyramid provides a comprehensive shopping experience just a stone's throw away from the hotel.

All facilities in Sunway Resort Hotel

Others Sunway Resort Hotel
Others

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Doorman
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Tours

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Buffet dinner
  • Buffet lunch
  • Cafe

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Smoking area
  • Smoke-free

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Accessibilty

  • Disabled access friendly
  • Accessible parking
  • Accessible path of travel
  • In-room accessibility
  • Wheelchair accessible

Transportation

  • Airport transfer
  • Parking with surcharge
  • Limo or town car service
  • Valet parking (surcharge)

Connectivity

  • LAN Internet
  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Sports and Recreations

  • Bowling alley

Kids and Pets

  • Babysitting with surcharge

Things to Do

  • Garden

Accommodation Policy & General Information in Sunway Resort Hotel

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

EFFECTIVE 1 JAN 2018 - Rates are quoted nett in Ringgit Malaysia (RM) inclusive of all prevailing taxes. Additionally, the mandatory RM10 Tourism Tax (TTx) will be imposed on all hotel room rates on a per room per night basis to all non-Malaysian guests. This amount is to be collected by the hotel, on behalf of the Government of Malaysia, upon check-out. All Malaysian Nationals and Permanent Residents are exempt from paying this tax. Non-refundable PREPAYMENT for entire stay is required at the time of booking. Booking(s) will be charged the total price of the reservation if they cancel at any time. Prepayment will not be refunded for cancellations or shortened stays. The offer is not valid in conjunction with other offers or promotions.
Please be informed that we are currently reopening in phases. Whilst we strive to deliver uncompromising guest experiences, our facilities are limited at the moment.
Implementation of 8% Sales & Service Tax Effective 1st March 2024 - As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodation and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.

Additional Policy

EFFECTIVE 1 JAN 2018 - Rates are quoted nett in Ringgit Malaysia (RM) inclusive of all prevailing taxes. Additionally, the mandatory RM10 Tourism Tax (TTx) will be imposed on all hotel room rates on a per room per night basis to all non-Malaysian guests. This amount is to be collected by the hotel, on behalf of the Government of Malaysia, upon check-out. All Malaysian Nationals and Permanent Residents are exempt from paying this tax.

Non-refundable PREPAYMENT for entire stay is required at the time of booking.

Booking(s) will be charged the total price of the reservation if they cancel at any time.

Prepayment will not be refunded for cancellations or shortened stays.

The offer is not valid in conjunction with other offers or promotions.
Implementation of 8% Sales Service Tax Effective 1st March 2024

As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodation and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at Sunway Resort Hotel
477
Number of floors in Sunway Resort Hotel
21
Another facilities in Sunway Resort Hotel
Bellhop, Concierge, Money changer, Doorman, Express check-in

Frequently asked question in Sunway Resort Hotel

What are available facilities at Sunway Resort Hotel?
There are top facilites at Sunway Resort Hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Sunway Resort Hotel?
The standard check-in time at Sunway Resort Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Sunway Resort Hotel provide breakfast?
Yes, Sunway Resort Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Sunway Resort Hotel

8.8
Very Good

From 318 reviews

Provided by travelers on
Cleanliness

9.1

Room Comfort

9.0

Meal

8.8

Location

9.1

Service and Facilites

9.0

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Traveler Reviews Sunway Resort Hotel

Number of reviews per page
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40

Customer reviews

D***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 4 week(s) ago

Humble staff & Clean hotel. Thank you
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Accommodation's Reply
07 Mar 2025
Dear Valued Guest, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
E***Y
icon-Medical
Medical
icon-origin-TRAVELOKA

9.7

/10

Reviewed 5 week(s) ago

The hotel staff is very friendly, and it is close to Sunway Mall.
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Accommodation's Reply
07 Mar 2025
Dear Valued Guest, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
N***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 31 week(s) ago

The staff is very friendly and helpful..the kids pool is the best..the children are happy..can repeat next time
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Sigit P. S.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 49 week(s) ago

Great Place for Family. One stop everything.

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Viknesh V.
icon-origin-TRAVELOKA

5.1

/10

Reviewed 77 week(s) ago

1) I encountered to wait 1hour 20 min for check in at counter I need stand such long time to check in you staff sitting down working slowly no one is monitoring queue many guest confuse without and explanation. 2) My reservation no capture and need to wait another 30 minute whole process for check in took 2 hours. It's very weird and never before when I check in any other hotel around world maybe it's your hotel standard for guest queue for 2 hours. 3) I was given club lounge no one explain the for usage the club lounge. Even I when inside the lounge no explain the time of cocktail time. 4) F&B at breakfast my cup is chipped
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2 people find it helpful

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hendrik h.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 79 week(s) ago

Kamar oke. Colokan power di samping nakas dan meja rias tidak fungsi. Sudah lapor di operator. Tapi yang diperbaiki cuma di meja rias. Di nakas samping bed tetap tidak fungsi.

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emerson l.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 87 week(s) ago

I got upgrade room for me and my family. The hotel is really clean. The view is really nice. Connecting with the mall is superb.

1 people find it helpful

Rocky W.
icon-origin-TRAVELOKA

6.2

/10

Reviewed 109 week(s) ago

The room doesn't have proper sound proof. There is a very loud music party or festival playing every afternoon for hours at the swimming pool. I don't know if you will call me sensitive, but you can hear all the noises from the neighbors room, slamming on the doors, noises, running and jumping.

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Darwis S.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 118 week(s) ago

Great services and pleasant room. Was offered to upgrade to Club Room which is even better for the kid.

1 people find it helpful

Nadiah Khalid Abdat
icon-origin-TRAVELOKA

9.4

/10

Reviewed 148 week(s) ago

I didn't put much expectation in the hotel as it looked like an old hotel from the exterior. I chose it because it was near my grandma's place. From the moment I entered the lobby, I was blown away by the interior and the service. But then when I went to room is when I texted my friends to try this hotel. The newly refurbished room is beautiful, clean. And just perfect. A definite must stay.
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1 people find it helpful

Reen
icon-Shopping and Culinary
Shopping and Culinary
icon-origin-TRAVELOKA

8.5

/10

Reviewed 264 week(s) ago

This was my first staying at Sunway Resort & Spa.. I just wanna say that this us the best ever hotel i’ve been staying because the service are very excellent & all staff are very friendly, helpful & always give the best service during our stay at this hotel. We are being treated as a VVIP from the day we checked in until the day we checked out. The interior of the hotel are very nice & clean make we feel comfortable & enjoying our stay here. Congrats to the hotel management for hiring & well trained all their staff to give an excellent service to all guest. I would recommend my families, my friends & others to staying here. As the hotel is just next by the Sunway Lagoon & Sunway Pyramid shopping mall where we can walk through walking path (connecting from hotel) without going through under sun. I would like to give 20 🌟out of 10 🌟😉😉😊😊.
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Amelia Toh Pei Yin
icon-Romantic
Romantic
icon-origin-TRAVELOKA

10.0

/10

Reviewed 265 week(s) ago

it was a wonderful stay. definitely will recommend.

1 people find it helpful

Daulat T.
icon-Romantic
Romantic
icon-origin-TRAVELOKA

8.5

/10

Reviewed 265 week(s) ago

The hotel is clean, the staff are friendly and the breakfast menu is good.
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Emilio V.
icon-Romantic
Romantic
icon-origin-TRAVELOKA

10.0

/10

Reviewed 266 week(s) ago

So happy we got a free upgrade to the executive suite from the Junior suite because it was out wedding. Breakfast buffet was great. The toiletries provided like the shampoo was good quality.

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Pascal Nolte
icon-Business
Business
icon-origin-TRAVELOKA

8.5

/10

Reviewed 270 week(s) ago

I enjoyed my stayed here. Very nice hotel. Location is perfect. Directly connected to sunway pyramid. The housekeeping service is super efficient. They clean the room couple of times in a day. They as well prepare the night sleep. I booked the room with club lounge free access. However I am very disappointed with the food options.very few option. During afternoon snacking time, there only small snack options. I stayed in this hotel before with club access, there used to have more option. But now they remove fried noodle and rice. Only small snack available. There even one time, I went, the lounge area in unacceptable condition. They didn't clean the table. The last day stayed here, I decided to go to have breakfast in main breakfast area. But the receptionist in restaurant, insisted me to go have my breakfasts in club lounge area. After discussion, they finally allow me to have breakfast there. This is so disappointed.
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1 people find it helpful

Budi T.
icon-Family
Family
icon-origin-TRAVELOKA

9.7

/10

Reviewed 273 week(s) ago

This hotel has perfect location where family members can shop, play at Sunway Lagoon Park, relax on beach pool.

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Stevviana M.
icon-Family
Family
icon-origin-TRAVELOKA

8.5

/10

Reviewed 273 week(s) ago

The hotel is clean and comfortable, also close to the mall.
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Hugo M. M.
icon-Family
Family
icon-origin-TRAVELOKA

6.0

/10

Reviewed 274 week(s) ago

Check-in time is very long, even though it was booked 3 months in advance though via traveloka.
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Aan S.
icon-Romantic
Romantic
icon-origin-TRAVELOKA

6.0

/10

Reviewed 274 week(s) ago

I will check in waiting 3 hours. Go back and forth to the receptionist. Staff are not friendly no one directs.
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2 people find it helpful

Chiam Yoke Lin
icon-Family
Family
icon-origin-TRAVELOKA

9.4

/10

Reviewed 279 week(s) ago

Celebrated my mum's birthday in Sunway Resort. Everything is perfect! Million thanks to the guy in front desk who upgraded me to the club room. Had a wonderful and memorable birthday celebration.

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Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
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