Favila Condotel - Palm Tree Villas

The staff are awesome, the place is OK, all complete with kitchen supplies, appliances and utensils, but some things to improve on so they can be great: the toilet flush was not working, the shower curtain is dirty, the hot water machine did not work, as soon as its turned on, there was leaking. The blanket and pillow smelled like perfume like someone used it. Not sure if they were washed after use. So I used my own blanket to cover. It would be great if they had a scale to weigh luggages as maybe mostly they have travelers as guests and may find it useful. Damaso was very helpful. Overall, I rate it as 3/5.

The room was dirty, and the home appiance facilities were broken, such as closestool、water heater etc, and I can not contact the hlper.

My cousin waited for a couple of hours before checking in. The guard told him that the room reservation was not prepared. He then, was transferred to another condo with poor internet connection.

The owner was very unattentive. She didn't care one bit about the satisfaction of the guest. Left us sitting outside for 2 hours after our arrival before anyone showed up to take us to our room. Moved us to a completely different building, without notifying us by any means. Room was supposed to have a balcony, it did not. WiFi barely worked. All in all, a terrible experience. Will never rent from this particular owner again. On another note, the building staff was very good. They made sure we had everything we needed. Very knowledgeable of the area.

Over all stay was ok. Place was convenient, right across NAIA 3. They provided toiletries as well. However it needs a little Improvement, i noticed linens needs some laundry. Windows should be opened for fresh air to come in before guests arrive, the room somewhat had a smell, like somebody cooked.