I hope I’m spelling her name correctly, but Lusitana at the front reception desk is THE BEST!! I’m walking the Portuguese Camino and the fires were complicating things. The company who set up my solo trek told me it was too dangerous with the smoke to walk to Agueda the next day from the hotel and to take a cab or train instead. When I told Lusitana, she was deeply concerned because it was too near the fires. She insisted on calling the hotel in Agueda to make sure it was safe for me before arranging the cab service. As a local, she explained the seriousness of the situation. She speaks perfect English and she was funny and kind throughout. Being on my own in a foreign country with something like this happening can be a little unsettling, but Lusitana put me at ease and made me laugh. Her colleague Teresa is also super sweet. I took up a lot of their time and they never made me feel like I was annoying them. It’s a gorgeous hotel too, btw. The rooms are great and the soaking tub was perfect. I highly recommend this hotel in the adorable Luso!!!

Need and clean beautiful hotel with swimming pool. Stay here if you want a nice place in Lusu and drink natural lusu water on backside of this hotel.

It's great. Everything looks perfect the way it should. The reception department is friendly and well-spoken, seems very concerned and attentive. Every time they greet you, I'm impressed. Until the person who made the room Friendly and smiling.

Words are difficult to find to describe the feeling of warmth, well being, and overall hospitality that my family and I experienced this weekend. We have fallen in love with the charm of the Grande Hotel do Luso. Everyone that can, should spend a few days. Thankyou for the replenishment and relaxation that you have offered. Daniel Elias and family

The hotel is not new but it's well taken care of. The staff is friendly and accessible. The rooms decoration is not supper modern but it's comfortable and cozy. The bathroom the same. The breakfast was good with some good variety of product and all very fresh. Inside the hotel there is a lot of activities to be done in the not so hot days, you have pool table, ping pong, chess, games for kids, spa, indoor pool, etc... One thing I found weird was the fact that they charge for the towels usage... (to be fair they didn't charged us, but they mention that they had a cost of 1€ each to be used). One thing I didn't like was that the indoor pool seems to be used by the local senior people to have some sort of classes. When we got to the pool it was crowded and not so enjoyable since they making a lot of noise. Overall a good experience I hope to return, specifically in the winter.