From the time that we arrived, we were treated very kindly. The front desk staff was so nice to my kid and even offered her a couple of fresh cookies from the kitchen. They made us feel special and like they enjoyed their jobs. The pool was nice and warm which was great because it was winter time. There are even fresh apples outside of the pool and gym area which was a nice surprise. I loved the room service option and the flexibility with meals being able to order from the bar when the restaurants were closed. You can never really go hungry no matter what time of day it is. They brought my kid a color book and bath kit which was nice. We also enjoyed the breakfast buffet which was included. It was a great value and if we are in the area again we will definitely return. The only thing I would say that needs to be worked on is increasing the night staff. They only leave 1 person at the front desk to do everything. Our problem was resolved easily but we went downstairs in our pajamas which was a minor inconvenience because there was no help for her to answer the phone. Management you should get the night staff at least 1 additional staff member at in case there is a problem that someone needs to step away and go to the room to resolve or answer the front desk phone. This did not change my high opinion of the hotel, just a suggestion.

This is a very nice hotel. The room was roomy, clean and had a balcony overlooking a nice park. The breakfast was fantastic and the staff friendly and helpful. The best thing about this hotel was the food which was delicious! Recommended!

Breakfast is everyday the same,if you stay more than 5days you already not happy with the food.On the morning when workers go to work always missing scramble eggs,fruits etc.Breakfast starts at 07am unfortunately if someone start work at 08am than it's not enough time....

its a good hotel and i would stay again but; - the left lift door has been 'sticking' for months. OK if you have time to waste!? - AC not working on 5th floor - its being fixed or attended to tomorrow sir..... - TVs down across the hotel one night. speaking to a 3 month resident he said these are typical issues and Melia need to get their act together.

A nice hotel but if you’re thinking about working remotely. Don’t. The wifi here is abysmal and flagging this to the staff resultiled in being advised to “work in the bar! It’s not bad overall it’s just tired and the room doors are made of cheap plywood, so everyone hears everything.