Rooms are very nice but beware as the hotel is being remodeled at the moment and the noise is horrendous, especially in the lobby and spa. We were not informed about this at the time of booking or in the confirmation email. We booked directly with the hotel. They claim that there was a notification in the confirmation email but we have checked it thoroughly and there is not. The spa is just unusable as the drilling and hammering right next to it is so loud you can't relax. Breakfast service was awful; the food was cold (we think the waitress had forgotten to switch on the hot container). We also asked about the pancakes which were stone cold and the waitress was very rude and dismissive saying that's just the way it was. We asked for some to be reheated but she had such a bad attitude that she begrudgingly brought us some tepid pancakes. To be fair she was there all alone and she couldn't be bothered. Eventually we were moved to another Montebelo hotel (Vista alegre) which was far superior. Overall the hotel is understaffed and like a building site.

Disappointed. Wi-Fi is awful, if you plan on working during your stay, don’t stay. I had to use my phone hot spot and pay data just to make it usable. The live band and people partying until 1 am Sunday night was unexpected and ridiculous. Didn’t expect to wear noise canceling headphones at a 5 star hotel. Breakfast is horrible. Spa never returned my emails trying to book an appointment although I lucked out due to the jackhammering would have been impossible to get through. When we arrived I had pre ordered a bottle of wine to the room as a treat. We were excited to open it and be on the balcony but no glasses or opener. I called reception asking for them and got them quickly, great. BUT THEY CHARGED 8 EUROS TO DELIVER IT! Are you kidding me? I buy an over priced bottle of wine for the room and you charge me 8 euros to bring up what should have already been included! I wasn’t going to bother with a review until that happened and just like every time going to the front desk everyone is rude. What is going on at this place. Won’t come back. Won’t recommend. 3 stars because the room itself is lovely and the view is great from the balcony if you have amnesia about the rest of the trip.

The rooms are very nice but the food is lacking, and the construction taking place with the stench all over the property is ridiculous that they have the nerve to even charge the prices they are charging.. the pool outside is nice but it is NOT the pool advertised in the 3rd photo on this listing, that pool is not here I don’t know where that is from. The spa has a nice indoor pool (if you can call that a spa) but the jacuzzi is not enjoyable, the sauna is nice but that’s about it, tiny fitness centre.. IF YOU ARE HAVING CONSTRUCTION ON THE PROPERTY TO THIS EXTENT, EITHER LOWER YOUR RATES OR WARN YOUR CUSTOMERS OTHERWISE YOU ARE BASICALLY STEALING SOMEONES VACATION TIME AND HARD EARNED MONEY!!! the nerve, do you think this makes clients want to stay at any of your other hotels ever?!? AND FIX YOUR WIFI!!

Great breakfast Edit 2021: the hotel continues to be good, the bedrooms are welcoming, clean and comfortable. But the food service...it is now 13h50, we ordered at 12h30, not even water has been delivered! They need more staff working to maintain the level of customer service we were used to! If you are just looking for a bed to sleep in I guess it is fine, but for that there are cheaper places. If you are looking for a stay in hotel, forget it, look elsewhere. A shame because it was one of the best hotels in VISEU.

Excellent service and the best mousse.