Crieff Hydro

Booked on the 13th October, To have a room close to reception and it was the furthest away room. For our father who has mobility issues this was poor service. We requested an executive twin for him and the room was made up as a king. We were offered to split the bed however, we said not to bother. On our first evening, We ate at the brasserie in the terraces having pre ordered for 14 people the service was really poor and slow, some of the party ordered red wine and waited over 30 mins for this to arrive, by this time they were almost finished their meal. Food was not hot, two of us had steak and fries which was apparently a 6oz sirloin, However this was clearly a minute steak, which had no garnish and for £21 is quite disappointing. Restaurant was very busy on the night , However, floor staff did not seem to be getting much direction from management. Later that evening, We were in the make shift bar/ residents lounge, couldn't get Cocktails, no Draught Beer and no Diet coke, Barmen advised us to go get some from the terrace bar, which by this point was closed. When we asked the bar person could you not go get some, he simply replied no! This is a limited bar. This was the only bar open after 9pm!! We just felt that if you are going to be renovating the Hotel, perhaps it would have been good to let us know and at the very least fully stock the bar! Overall, we did have great company which made our weekend, standards of service need to be improved

Left a day early. Hotel is in meltdown with no access to main dinning room or winter gardens. Large parts of the hotel disrupted and no warning prior to arriving and booking.

It is a beautiful property, with friendly, chatty and interested staff. When we stayed there was lovely Christmas family experiences, lots of family groups, disco and games in the evening, Santa visited all very exciting. In the midst of this were several adult guests who seemed to be forgotten. Although there was an adults only bar.,....right beside the children's party. I adore children but had hoped to have a relaxing and calm pre Christmas break which didn't happen. It would have been nice if a comfortable quiet room was made available for those guests who stayed without children. Otherwise it was a lovely stay.

Overall our stay was disappointing. pleasant reception staff on check in though Our part of the hotel was notably dated, this was mainly evident in the room and old glazed windows had a lot of condensation on them with mould all along the curtains on both windows was very off putting for us. The room was pretty cold and drafty with the bathroom floor extremely cold. Room furnishings were dark and dated. We did have a comfortable sleep in a spacious, comfortable bed. We had a meal on our 1st night stay, this was a table of 8 and we had great food however the service was absolutely terrible, we had a long wait to then be presented with 80% of the mains and then the server went to another table to give a birthday cake, we then waited to get their attention as we had ordered starters which had not been served and now we were sat with 80% of the main meals so i personally found this very frustrating as it is not a cheap experience, the quality of the food was very good however or i would have refused to pay for the meal, i am genuinely not someone to complain and find it very uncomfortable but following the meal and discussion with others I'm left very unsatisfied. Overall we spent a large amount on a 2 night stay and a large meal which we invited some other guests to attend. I will not be looking to return and actually feel quite disappointed with the overall experience after looking forward to a pre Christmas family experience but it just did not come close to expectation.

Very satisfied. Would love to return.

Every member of the team from the minuet we arrived were fantastic! The facilities are amazing, my little one had a ball! We will definitely be back!

We came to town for a wedding and stayed at the Crieff Hydro based on recommendations and it was average in almost all respects. Rooms were clean and spacious, but nothing spectacular. I wish I would have spent less for accommodations in town that were probably just as good if not better. This seems like the kind of place you would go with children. Be sure to book transportation well in advance. Otherwise you’ll be stuck. The real disappointment, though, was the staff at the reception desk. Almost no one was willing to help with simple requests, and sometimes the answer to things like “what time does the spa open” was “I don’t know.”Later in the evening one night, when food options were slim, we were told there was a vending machine on the hotel. So we went searching, only to learn that the only vending machine was in a part of the hotel that was closed. We needed help with several things while in town and were largely left to fend for ourselves. The only helpful person was a housekeeper who opened our safe for us when it malfunctioned. We wouldn’t come back.

Lovely walks form the door. Excellent swimming pool. Very quiet room.

I love the ambience

Excellent location, very relaxing even although it was school holidays! Staff so attentive in all areas. Felt very chilled and not wanting to leave.

Very disappointed for the price .. the tv in the room is smaller then my monitor and didn’t work.. the reception sent someone up to fix it but even he couldn’t so we couldn’t even have a chilled evening .. the queue at breakfast is far to long so we left without having breakfast and the room was cold at night

Room was clean, tidy, very quiet and peaceful. The lovely view of the hills from the room was a great bonus as well. Although I didn't have enough time to use most of the facilities here there is plenty to do to keep you occupied. Breakfast was a nice affair, nice big room with views outside. Food wise there was fruit, lots of Cereals etc. Cooked breakfast food quality was excellent and you could help yourself to as much as you wanted. There is also Croissants, Pastries, Pancakes, toast etc if your not into big breakfasts. There's various restaurants and bars to suit different tastes as well. I noticed lots of young families as well so it caters for most people. I found staff to be helpful and friendly, in my opinion this is what can make or break an experience with a hotel. Bear in mind if you're a bit fussy this is a huge old Victorian building it has its quirks and faded bits etc. There is lifts for the various floors for disabled access and a disabled entrance at the reception. To keep this place up to standard must be very tough indeed for the owners. But overall I found it nice inside and enjoyed my time here. I hope to go back here again with the next 6 months but for a bit longer this time. Recommend

On check in I was told I had not paid for the reservation when I insisted I had. They insisted they take full payment again until I had proof. On finding my statement I asked them to refund the over payment. I was told I should wait until I checked out 2 days later. I insisted they make the refund to be told it often takes 5 days to make the refund. It also took 4 attempts to get them to fix my cold shower. I

Fantastic relaxing stay. 2nd time here and it was fabulous again. We’ll be back

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Great place for everyone

Great stay, excellent facilities

Food was amazing

Lovely experience. Will definetly be back.

I sent an email ahead of my stay requesting a seat for the shower as I am a wheelchair user. I had to request again on arrival, the chair was provided but it was impossible to close the shower door. A smaller seat would have worked. I have no complaints on any other amenities and staff were very nice. Just such a simple thing can make the weekend less of a problem re the wheelchair use.