The hotel has fair ambience and well-designed interiors, but it is undeniably steeped in negative historical connotations rooted in colonialism. Unfortunately, the service experience was deeply disappointing, particularly for my fellow Black guests. We encountered outright rudeness and discriminatory behavior from the front desk, maintenance and housekeeping teams. This kind of treatment clearly speaks to a systemic issue stemming from the management. I would only probably but reluctantly recommend this hotel for business travelers who have minimal interaction with staff, this hotel might serve its purpose. However, for leisure stays or for those expecting respectful and inclusive hospitality, I would strongly advise against it. That said, I want to highlight the exceptional professionalism of two waitstaff members, Joe Joel and Amina. They stood out for their kindness and exemplary service, a sentiment shared by 5+ people. Their contributions deserve recognition and a well-earned raise… favor to you!

I can only rave about my experience! I encountered the kindest staff here- from checkin, the restaurant, and housekeeping. The rooms were very clean (we stayed in three different ones as our itinerary brought us to and from Arusha throughout our trip. The airport transfers were convenient. Hombre guiding us through the city was perfect. Hands down one of my best, if not THE BEST, experiences with Marriott. Stark contrast to my stay at a Royalton in another country earlier this year.

Stayed there on 19 & 20th July 2025. Centrally located, spacious, comfortable, clean bedroom with well-appointed bath. Wonderful staff everywhere, reception, restaurant, housekeeping, security. Spacious restaurant with great buffet spreads for breakfast and dinner with lots of variety to suit all tastes, complimentary drinks, though the dessert options could be increased. We explored the nearby market for a good cafe and found it in Africafe, a short walk from our hotel

recently stayed at your hotel, the Four Points Sheraton by Marriott. While I was impressed with the friendliness and professionalism of your staff, I encountered several issues with the room that I feel need to be addressed. Upon checking in, I noticed that the room appeared outdated, with visible mold and general wear. In the bathroom, the toilet paper holder was broken, causing the rolls to be on the floor. Additionally, the shower had good water pressure, but due to a hole in the door and a clogged drainage system, the bathroom would flood after short use. In the bedroom, the bed was unstable because one of its legs had detached , causing it to lean. Maintenance responded promptly and decided to remove all the legs, placing the bed directly on the floor. Furthermore, there were numerous bugs present on the window and in the room. Considering the room rate of over $200 for the night, I expected a higher standard of accommodation. While the staff’s service was exceptional, the condition of the property was disappointing and did not meet the standards associated with the Four Points by Sheraton brand.

Amazing, accommodating staff. I've had the pleasure of being assisted by Jackson on multiple occasions with flawless service. Clean rooms, comprehensive amenities, very welcoming and hard working staff who will go out of their way to meet your needs. You can't ask for better. I also want to extend a special thank you to Chef Emmanuel at Parachichi for going above and beyond to accommodate my special dietary needs.