B2 South Pattaya Premier Hotel

Poor service. Facility is so bad and old

It was very nice to stay here. Amazing

The elevator is not functioning properly. The cleanliness of the room is poor; There is a dead animal (a gecko) in the restroom. The air conditioner is broken.

Understaff during check-in/check-out time. We were waiting almost 30 mins for the check-in, and not understand where should we queuing for the check-in. The room was small, old, and dirty. The air conditioning screaming all night. The room was not sound proof, even 2 am the sound of traffic still went through. The bed was hard and not comfortable at all. The bathroom sink was hideous dirty with some old dirty stain, and totally smells of tons cigarettes. The pipe hole in the shower room was totally left open without any cover, and the water is not go through, we need to use the feet to splash the water down the pipe unless the bathroom went flooded.

We did not even stay longer than 20 minutes before running out. We booked at the B2 hotel for 2 nights (and booked the deluxe room). When we got to the hotel, the staff was not welcoming. we did not mind as we are trying to enjoy our holiday. But when we got to the room. it was absolutely disgusting. Dirty pillows, blanket, hand prints on the closet, dried liquids dripping down the closet and walls etc. (See pictures). The room was filthy, the visible dirt and odor, made it entirely unhabitable. We even asked the cleaning lady to clean up, but she did not. We can handle a lot, but this was to much. We couldn't even touch anything without feeling disgusted of it. We left almost right away. We asked at the desk for a refund, but they would not give us any. We left and quickly had to find a new hotel later on the day. We emailed B2, but we have not gotten any response from them. We stand by getting our money refunded. We are deeply disappointed that this happened on our holiday. This lack of customer care is both unprofessional and disrespectful. In contact with Traveloka has come to our attention that the staff did not even mention this situation and has been acting like nothing has happened. I strongly urge the B2 hotel to review their policies and procedures to ensure that future guests are not subjected to the same disappointment. We also request that B2 reconsider their decision and issue a refund for the room we could not stay in due to its unlivable condition.

Not to bad, the location pretty close to everywhere.

The staff couldn't speak English and they look so angry, I don't know why they can work in hospitality field with that attitude. All of the amenities in the room were pretty old, making the experience sick. Really far from all the tourist destinations.

It is 1. Room too small and old it is not in picture.

Good view, nice room. Will comeback next time.