Rixos Bab Al Bahr

Very elegant beautiful resort. Staff are very professional and friendly. Very clean environment. Food is also great. Overall a great experience.

We enjoyed our stay. Pluses: entertainment, selection of foods and drinks, pool areas, friendly and helpful staff. Areas for improvement: room needed updating, shower pressure is low, balcony is very small, main restaurant is always crowded and noisy. Would we stay there again? YES

Great service food and activities

Let's start with the good points - The team are great. Whoever is recruiting them for their personality and hospitality is doing a great job. Especially the team at the Isla bar - so friendly as are the breakfast team which takes some managing. The hotel is comfortable and well kept. Where the operation falls down - the food throughout is poor, uninspired and not the quality expected of a 4 star hotel. The exception is the breakfast omelette chefs - they're very good! Although the team are great, they lack training and taking ownership. If the hotel can get to grips with this, it would become a great hotel.

Stay away from this hotel. Because it is not a hotel it is a refugee camp. They are accepting nearly double hosts above their capasity. Everywhere was crowded. There was lines in restaurants and bars mostly. Biggest issues were about swimming. Most of public pools are possibly visiting by less amount of people. It was full with human. Sea was terrible too. Especially afternoon its coluor is turning brown. We checked out one day earlier.

The staff were amazing

Every member of staff were really friendly and nothing too much trouble! Food was incredible especially the Asian restaurant. Rooms a bit dated compared to other hotels we’ve stayed in UAE but overall a great holiday and would return.

My stay was very good, the place is delightful, and most of the staff are very friendly and polite. I say most because the guy who checked me in (unfortunately, I don't remember his name) was rude and inattentive. I informed him that I had two separate reservations for two consecutive days and wanted to stay in the same room without needing to check in again. However, due to his lack of care on the second day, my room was blocked, and I had to go to reception to resolve this. Thankfully, I was perfectly assisted by another staff member (whose name I also don't remember) who quickly and very politely resolved my issue.   Another issue I find serious about the hotel is that despite using the term "ultra all-inclusive," the à la carte restaurants can only be used from the second day onwards, and I only found this out at the hotel reception. I checked the entire website and found no mention of this information.   There are also times when it's impossible to get any kind of complimentary free food because all the restaurants are closed, and there is no area where you can get any kind of snack.   The operating hours of the self-service restaurant do not match those stated on the website/check-in because half an hour before closing, there was hardly any food or utensils left for us to serve ourselves.   Overall, I enjoyed my stay and will definitely return to the hotel, but I believe that information regarding the use of the restaurants should be immediately included on the website.

Overcrowded Hotel, hard to find tables in the Buffet Restaurant; Quality of Food below Average, Room Comfort is below Average as well.

Poor check in experience. Had to collect my bags myself. Never got dinner reservation. Broken bath door handle. Key card broken. Always was seated at the back for dinner. No accountability

Staff were excellent!!! Friendly very good service and courteous

it was in general so good but there are some rooms are really very old and need to be refurbished , bit also there are some rooms which are recently refurbished and they are really nice and the stuff are very helpful and professional specially the main open buffets and the chef

I recently stayed at this property with my family and overall had a pleasant experience. The staff were incredibly friendly and accommodating, and the property was very clean. They also had great entertainment options for both kids and adults, which is a nice touch. However, I was a very disappointed with the food and drinks. While there was plenty of variety, we all found the taste of everything was very bland and the brands of drinks were of cheap quality. It would be great if they could improve the quality of their food and drinks to match the high standard of their staff and property. Overall, it was a good stay but the food and drinks could definitely use some improvement.

Amazing stay with lotsa entertainment from infant, toddlers, pre teens, adults

Love it

I had a bad experience at the check in and check out. The receptionist (Ismail) that checked me in was unprofessional and remarkably rude he had an attitude throughout the entire check in process and was not cooperative. It took hours for me to get my room. Moreover I booked a room with a pool/sea view and PAID extra for it. I was given a room with storage view where the pool would barely be seen from the corner of a small window. Overall, there was incompetence and uncooperativeness during the check in. During the check out, the receptionist were rude and unqualified. I called to get a late checkout to enjoy the beach for longer time, but the receptionist was rude about it and made a condition that I don’t enter the restaurant. They barely gave me an extra hour as a “late checkout” and tried to sound generous about it as if it’s not my right. The management was incompetent and all over the place, were not cooperative, and sounded condescending. This is not hospitality anymore. This isn’t how treatment should be in a five stars resort.

We were intrigued by the "All Inclusive" offering, and our expectations were certainly met. Upon arrival, the sheer size of the place was hard to miss – it's massive! Although there was a minor hiccup during check-in, where our reservation wasn't initially in the system, the check-in staff efficiently resolved the issue. However, it did cause a bit of a rush for us because check-in starts at 3 pm, we were delayed by 15 mins or so and then the lunch buffet ends at 3:30 pm. Even without the delay lunch ending just 30 minutes after check is something I found a bit disappointing. After enjoying lunch, we proceeded to our room and decided to explore the premises. Our visit to the Isla bar was a warm and enthusiastic experience, with Rafael taking excellent care of us. We also made a reservation for dinner at Fish Bone, and we were impressed by the diverse menu options. The staff at Fish Bone were not only attentive but also very friendly, with special mentions for Abassi and Krishna. Following dinner, we extended our evening on the outside terrace, savoring our wine and enjoying live music. The breakfast and lunch buffet consistently maintained a high standard, and the staff continued to be exceptionally attentive, with Seemab providing excellent service. Finally, check out was super smooth, with a team member with a tablet there was no need even to go to the counter and we were checked out in seconds!

Too much crowddy & unorganized

Bad rooms, run-down buildings, i wont even mention the restaurants. Stay away unless you like to be surrounded by kids running around everywhere you go.

Service and people were good. Employees are so nice and helpful. The towels were clean but there was a smell on the towels. The shower head was falling down during the shower.