There were dry wall patches on the ceiling, you could barely walk between the bed and dresser/cabinet, hallway carpet and elevator floor was nasty, pool burned ears and nose, someone stood at the breakfast area door and watched everyone eat like a creep. Night check in people were nice.

It was a good stay BUT the shower was horrible. The water was only warm, and we are in the middle of winter, and the shower head was not strong. It was only a trickle of water coming out. I was very disappointed with the shower. The actual stay was good. The continental breakfast was good. The pool was nice and clean but the pool water was really cold too cold for it being winter her winter days. The room old looking but clean and it smelled really good.

Nice

The staff was fantastic! Fitness room was clean and fresh, breakfast was well managed and fully stocked!

Great place

Property has not been updated in a long time. Run down. Tiles chipped in shower. Uncomfortable furniture

Nice quiet location, easily accessible to shopping and dining.

Just needs updating

Over priced weekend rate The jacuzzi was excellent but the rest was mediocre Breakfast was good. Should run layet3thsn 9am onweekends.

Hot tub

I liked that we had a very pleasant stay. I wish that it could’ve been longer so that we could’ve used the pool though. I was impressed with the staff and how committed they were to doing a good job!

Conveniently located off 91 ! Would stay there again

The staff at check in and for morning breakfast were friendly and wonderful.

Room was dirty, shower had mold, stains on the sheets. Fine for one night, but wouldn’t stay again.

Good hotel to stay

Key card kept turning off and vending machines out of date

Did not work in Room 222 in West Springfield, MA: TV remote, room phone, wall light between beds. Unacceptable! Pool & hot tub are exceptional! Personnel strength exceptional. Will see how breakfast is in the morning…

Everything was very nice

Room was ok ! No liquid dish detergent , no utensils, and only 1 regular coffee. I tried what appeared to be drawers and cabinets but they did not open! Dish washer didn’t appear to work. Put dishes in and turned on but never cleaned them. Dishes and such were not real clean when we went to use them. Curtains were off their hooks and counter was sticky. Our room w as close to the ice machine and staff rooms. Ice machine didn’t bother us as we knew it was there but what did definitely bother us is at 6 AM is when the staff came in how LOUD they were! Breakfast on Sunday was until 9 but the staff was very eager and did start to close down and clean before 9. There still were people eating!!!!! I realize the staff has to start working but they need to quiet down!!!

The property was pretty dingy. The first room had black mold in the bathroom. We were offered an upgrade to a suite with wallpaper that was falling down and furniture that looked in very used condition.