We had no remote to the tv, you can turn the tv on by the buttons. But the volume would turn off on its own. The shower curtain did not go pasted the tub which made all the water go onto the bathroom floor.

We had two adults in our party. We specifically got this room for the fold out bed in the couch. There were no linens in the couch, nor in the room. We found this out at midnight. There were also no dish ware, even though this was a kitchen suite. While there was a sign to collect a full pack we could use, this was one night and all we needed were small things (two paper plates and two glasses) Perhaps the most frustrating part was a refusal at the desk to give me access to the room until my second adult showed up and they could copy their ID. I have never had that be an issue in any other hotel. Luckily, I was able to get to the second adult - but what if I had arrived hours earlier? I would not have been allowed to access a room I already paid for because my entire party was not there? There was no advance notice of this. The staff was not helpful. This also seemed like it was a long term housing option for locals more than a vacation hotel. There were many kids who owned the open areas and treated it like their living room and kitchen. Would not recommend.

DO NOT STAY AT THIS HOTEL UNLESS YOU WANT TO BRING HOME BED BUGS. The hotel is disgusting. The hallways are lined with mechanical air fresheners to mask the odor. The rooms have strong wet animal and body odor smell. There is excessive mold in the bathroom on the ceiling, in the sink and walls, the kitchen table had animal claw marks, the appliances where dirty, the carpet was dirty and it felt like you would leave the hotel with a disease, cockroaches or bedbugs. We went to front desk to let them know about the condition of the room and ask for a refund which they told us it would need to come from hotels.com because that's where it was booked. They wouldn't provide a receipt that we handed the keys back. While we were inline the person in front of us was asking for a different room because his shower didn't work and the counter lady looked at a long listed of repairs and said oh yes that room was listed as needing repairs. This hotel should have a 0 rating and hotels.com should be ashamed to list this hotel on their website. Hotels.com refused to provide refund and it will be the last booking from out family. We even booked a different hotel with hotels.com the same night because we were expecting a refund but you have put Profit before People.

Great location. Pet friendy. No issues

Front desk staff needs a customer service training ASAP. Looks like they don’t want to be there. Room was ok, you can tell the cleaning goal is to do it fast and not good, floor was sticky, and rooms need an URGENT UPDATE. But what I didn’t like at all is that they offered this as a breakfast included, but instead is like a pick n go snack. Just some cupcakes, coffee machine and individual packet oatmeal. No fruits, no cereals, no milk, no juices, no bread, etc etc, so I feel this is a total scam to offer as a breakfast included hotel. See picture below, that is the “breakfast” table next to the front desk.

Satff very friendly. Rooms are out dated and is run down. Beds were very clean.

Overall it was ok. Though it lacked in amenities that were needed for the room. Bathrooms had some mold in them. Kitchen sinks needed a deep clean. Floors made your feet black.

Horrible el servicio, horrible el lugar, no cumple con nada de lo descripto, no limpian los cuartos ni cambian toallas. Es un espanto y la recepcionista una mal educada. Decian “kitchenette “ y todo hay que pedirlo en la recepcion porque en la habitacion no habia nada. Yo misma tuve que subir con todo los elementos de la cocina en un plastico.

Happy for location free parking service and clean room

There was NO breakfast, only cofee and cake

Always a nice quiet area that’s nice and close to Disney.

Time of check in the lady that helped us was not friendly no smile or how may I help you. She was obviously not happy and very short answers. My husband ask for a do not disturb to hang on our door and was told oh we do not do that anymore. I have NEVER not been given one after requesting. Seems odd I would not want to be disturbed. I found one in my side suitcase and placed it in the key card slot when I left the next day, after arriving back it had been removed. No they did not give it back. I would never stay at that hotel ever again! Extended Stay America Orlando 8100 Palm pkwy. The staff at the front desk said it was full up to someone else asking for extra blankets and they didn’t have any. The next day I ask for some extra soap and the guy at the desk gave me one small round soap I ask could I get a few with shampoo and he said they were out of shampoo he did give 2soaps. I wonder who was getting all of the soap and shampoos and blankets. It wasn’t full. Well the parking was not. I do not recommend. When your child is ready to get out of there that tells you what kind of vacation they had. Also breakfast was granola bar muffin coffee and juice. I feel I did not get my $$ worth. Do not recommend.

The woman at the front desk did not let my son who is 20 check in. She simply said no. She said she was the manager. The room had been paid for via Expedia. She said he had to be 21, and that was not true. They allow 18 . He had to sleep in the car. He stayed in an extended stay in fort lauderdale for 3 weeks in the spring and had zero problems. I believe this was some sort of profiling.

The room wasn't feel that it was clean overall, specially the restroom. I understand things are update but the sense of cleaningness was missing

It should say when you book that really there is no breakfast, a granola bar or a muffin isn’t.

The staff was not helpful at all, also my family and I booked 17 days stay and we stayed there for 15 nights, our linens were not changed, the room was never cleaned and you can't even ask for getting new linen for your beds.

We like it here it’s My usual place to stay

My stay at this hotel was disappointing. Most of the outlets in the room didn’t work, including those in the bathroom, forcing me to get ready next to the bed without a mirror. The room wasn’t very clean, with hair and stains in several places. The front desk at check in attendant on Monday afternoon was rude and unhelpful. We arrived at 1:30 hoping for an earlier checkin than 3pm, and upon arrival, she came out from the back room and just stared at us like “what?” I told her we were there to check-in and she said “no, come back at 3.” I asked if there was a bathroom we could change in as we had an event that night and she said no because it was under maintenance. I’m not upset that they couldn’t get us in early. I’m upset that she was so rude about it. The following night, I called down to the front desk to get some dishes delivered to our room, as a sign in the room said dishes would be happily delivered upon request, and the same front desk attendant said that I was wrong— they wouldn’t be delivering anything, that I was to go down there and get them. So, I had to wake up my sleeping 5 year old and go downstairs for dishes and silverware. I showed her the sign about dish delivery and she said the sign was wrong. On the positive side, the area felt safe, and it’s conveniently located near the Disney parks. Unfortunately, the negatives outweighed the pros, and I wouldn’t recommend staying here. I have pictures, but it doesn’t give an option to post on this review.

This hotel was absolutely disgusting! The smell of mold and smoke is so overwhelming, the smoke alarms low battery alert kept us up all night, the pull-out mattress had so little support that I just about fell through it to the floor when I sat down. Someone had very obviously punched a hole in the bathroom door, it was EXTREMELY obvious that this room had not been clean in weeks. This place was so awful that we ended up leaving at 11:00pm to make a three-hour drive home rather than stay another night. Sleeping in my car would have been better than the one night slept here. Absolutely awful.

The worst room I have ever stayed in! The person who checked me in was clueless, when I went to complain about people talking in the hallway all night at 3am no one was to be found after 10 minutes at the desk. First floor room had bright lights from the pool area that never shut off and the curtains don’t close well. The room was dirty. The faucets leaked and I didnt feel sanitary bathing or even using the water to brush my teeth. Again they could care less. “Breakfast” is some like warm coffee and 2 blueberry muffins and 1 chocolate muffin… that was it. Again. The worst room I have ever stayed in, management didn’t care, corporate will be getting a call Monday.