Holiday Inn Express & Suites LAKE ELSINORE, an IHG Hotel

The room was good but the gentlemen that check us in was rude. I rented the room thru Hotels .com and it was supposed to be 2 queen beds. But when I get there he gave me a king and said I book thru a 3rd party and Holiday Inn Express & Suites could do what they want. I could understand if it was booked up but it was not even full. I have never had anyone say that to me and I always book thru Hotels.com to me it looks bad for Holiday Inn Express. I will never book directly thru Holiday Inn Express ever.And that gentleman did not make his company look professional at all. He is bad for their business.

i love it

Overall it was a good stay, clean , comfortable

It was a little noisey, thin walls...kids club soccer in town

Rooms were clean, bed was comfortable, bathrooms had great products, and breakfast was included and we enjoyed it. Will stay again in the future.

Plenty of parking. Friendly front desk staff. Comfortable beds. Microwave, Keurig and refrigerator were welcome surprises. Complimentary breakfast was better than average. Kitchen staff was friendly and helpful.

Enjoyed my weekend there at the holiday Inn. I Definitely will come back.Staff was very nice.

The bed

Bathroom was dirty, urine on toilet, hair on towels and in sink. When I requested extra towels, the front desk said I had to come down because she was the only one working. It was a Saturday night with a softball tournament nearby so I would think they would be better staffed.

Power outage city wide due to fires in the area.

I prepaid via Expedia. I specifically chosevthis propert as it specifically said all taxes and fees are included. It also said "No deposit"- this was a last minute same day booking that we made because power was shut off due to the fires and risk in our area. When I arrive to check in, i was not greeted, I was told " ID and Credit card". Just like that. I asked why they need my card for a deposit, since I already paid, it was nonrefundable. And the booking site stated no fees. He said he wouldnt check me in without it. So I asked for the manager,, who they claimed was in a meeting, then on the phone. When she finally did come out, she pulled up the ICH website and showed me " you may be required to leave a deposit at certain properties. I told her I didnt book on thier site, i booked on Expedia which stated " no fees". Very rude. Very condescending. Next. They gave me a room at the very end of the hall, that seems to have been getting unfinished repairs done When I turned the bath water on, the tub seemed to be clogged. I found they had placed a glued seal on the drainhole that I had to pull off. I then noticed the drain pull and another drain part on the sink. The shower curtains were much to short, therefore soaking the floor everytime we showered. Housekeeping ignored the "Not ready" sigb placed on our door handle and started knocking on the door 40 minutes before checkout time, with no apology. Good: Breakfast Night desk staff

Nice place, desent prices

Overall hotel was good. Beds were comfortable, but the room was rather small for a wheelchair. The shower was standing only and all the water came out to the bathroom floor.

My second time staying at this hotel when visiting Menifee CA. Great location of hotel, clean, and free breakfast was a bonus. Definitely would stay again in the future.

Good service

Property is good but has a really strong cleaning product smell as soon as you walk in and in the room

Great area and wonderful location.

Nice Hotel

Easy access and quiet area. Close to a lot of shops around and close to freeways.

I didn’t enjoy the bathroom and TV. Shower head was clogged and the tub is slow with water. TV would not turn on and shows wrong room number after turning on by itself at 9am by itself