Be careful with hidden fees and charges so you don't lose your money like I did.I booked through Hotel.com and when I got to the hotel they told me it was $20 per day for parking but that it was already covered in the reservation and that they were only going to charge me a deposit. When I left the hotel and waited 10 days for the deposit refund, they told me there was no refund, that it was the payment for the parking fee that as I mentioned before they had told me was already in my reservation.

The room was clean. The furniture was definitely dated. The desk chair looked about 20 years old and the fabric was worn to the bare threads. The biggest disappointment was all of the extra fees that we were charged that we were unaware of until we got there. We only slept at the hotel, we did not use the resort part yet were still charged the resort fees. I discovered the resort fee in the tiny print after I made my reservation. The BIGGEST disappointment was the fee to park my car that I was not informed of until I arrived. Not only was it not a blanket fee, it was a per night fee. At this point, my hands were tied because I needed to park my vehicle. I feel that should be included as part of the resort fee (of which I did not use any amenities) or the hotel stay. My original booking costs nearly doubled upon arrival. At that point, I was stuck and upset by these new charges. I asked if anything could be done and was told these are fees. I will NOT be going back to this hotel again.

Everything was great will rent again 😊 and recommend to my friends and family

Was clean but the water in the shower sound like a machine gun in the wall and the shower head leaked more water than it shot out. Staff was friendly.

This review is in part agaisnt thr hotel itself and hotels.com. As for the property, I would never book here again. No room service was available for the 4 nights we stayed. I dialed several times the number in the phone and no reply for either front desk bor room service, the Applebees service they publisize was non existent. The room was dirty and the office chair was even peeling on the arm rests. Very nasty. On top of all that, hotels.com was not forthcoming as the total stay with all charges included was a little over $400. When we got there, our total bill was over $600 (excluding parking) that included $120 "resort" fee that was never mentioned in hotels.com. regardless, the "resort fee" is the purest form of scamming you out of additional money. Please explain what "resort fees" cover? As there is no room service, and park transportation is a one a day ride to and from, no options for different times. The turn down service basically changes your sheets and toilette paper. I left a specific item that was trash on the floor and was there for our entire stay. The cherry on top, $20 daily SELF PARKING fee!!! So, i ask again, what the h*** does the resort fee cover?? This is not a resort, its at best, an upgrade for those who are used to by the hour motels.

Close and clean comfortable hotel . Very close to downtown Disney or Disney Springs . Many restaurants close to Hotel … the only negative 20.00 to park come on guys really! I stop staying at Disney hotels for the reason same price !

I enjoyed better than the one at West Irlo Bronson Hwy. You guys rock!!

Only stayed 2 days- Property was just okay. I thought we paid a lot being the looks of the hotel. Construction being done in lobby & outside property out back so it looked sloppy and took away some amenities. I booked through Expedia and there was a huge price difference from Expedia vs what I had to pay when I checked in…. & no one could give me an answer as to why. Lots of hidden fees & figured out parking was $20 A DAY after checking out. … not a horrible hotel but definitely not great either.

Hotel viejo le urge renovación, ruidoso y con mucho que mejorar

Our plumbing made terrible noises and spurted dirt. The lights didn’t work well. Looked like a 1975 hotel.

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Hotel charged $50 per night extra. $30 for resort fee and then $20 for parking. I complained and desk clerk waived parking fee. We also found a roach in the bathroom, but the room was very nice and clean overall.

The power went out and the mngr didn’t really seem like he was apoletic and or accommodating. Said we would have to wait an hr or longer before power might be restored, luckily it came back on aroun 3:30am or so!

It was okay. Average.

Hallways were very noisy until 3am. Housekeeping started knocking at 9am to clean, and knocked about every 30 mins until we left. There was also dog poop on the sidewalk outside the back door- I almost rolled my suitcase through it!

Staff assume you know where to park at the back and you need a room key to open the gate. Lots of kids which is fine im a single and for one night was a good location. A bit noisey.

It was an amazing place to stay for a quick trip to Disney world!

Very good place to stay has 2 hot tubs and when you have a huge hotel that is a must

Grounds are beautiful and loved Tiki bar however, the music was way too loud. The music was not as loud the second night. I assume people were complaining

Water pipes squealed loudly when adjusting water temp in tub Toilet keeps running. Had to adjust it twice Miss having complimentary coffee near lobby