Room smelled clean upon entering. Outdated decor, but pretty clean. Tub and sink showing a lot of wear, but clean. Bed is comfortable. Furniture is a little worn, but seems clean. Tile floors instead of carpet, which makes it seem cleaner as well. Asked for extra towels and coffee, which the front desk was very generous with. Not the nicest hotel I've stayed in, but not the worst either.

When we came across this hotel online it seemed almost too good to be true.. and it was. We saw that there were quite a few good reviews and for paying only $189 for 3 nights we thought it would be okay. When we called to book the reservation we informed the rep that I have type 1 diabetes and have medications that require to keep cold, so we need to have a mini fridge in our room. He assured us that our room would have a fridge and not to worry. When we arrived the lobby was not very clean and could definitely use a DEEP cleaning and a fresh coat of pain. That didn't bother us too much. However, when we checked into our room after driving 6 hours and arriving at 1 am, there was no fridge. I called the front desk to let her know that we specifically asked for a fridge when booking she said that our room was a standard room and there is no fridge in those types. She was nice, but she told me I could put my insulin in a bag and put it in a ice bucket to keep cold and tomorrow we could try to upgrade our room but that we would have to pay for the upgrade and we would have to wait till about 11 am. We traveled to go to Disney, so we had no plans to be at the hotel at that time. I asked her to please take my name and have a manager call me whenever they got in. I never received a call or an upgrade. I didn't bother with them for the rest of my trip because we had a strict itinerary and this being our one vacation for the year, I just wanted to enjoy my time. I was very disappointed with the lack of concern and help from the staff on a medical matter. I worked for Wyndham in housekeeping and front desk positions for many years and I can tell you that this is NOT Wyndham standards. I was a housekeeping inspector with Wyndham for 2 years, so I always do a thorough inspection before I bring my luggage in. The room was clean enough but there were mattress pads but no protectors to encase the mattresses and the pillows also did not have protectors. The shower curtain was also very nasty. Otherwise it seemed clean enough. There was also no elevator on our side of the hotel so we had to take a flight of stairs to get to the 2nd floor. Not a big deal for us, but could cause problems for someone who is unable to climb stair. I would not stay here again. Remember that you get what you pay for.

PLEASE PROTECT YOUR FAMILY AND FRIENDS AND AVOID THIS PLACE AT ALL COST NOT A SAFE GANG AND GUN VIOLENCE BUG INFESTATION NOT SANITARY PLACE AT ALL NOT SAFE If I could give 0 or negative stars I would this place needs to be CONDEMNED theres MOLD in every room all they do is paint over it and it's ROACH INFESTED not only that but the ppl there are unsafe every single night there's alot ppl out side most of them ARMED ive seen ppl with AUTOMATIC RIFLES there and they were NOT LAW ENFORCEMENT. I can't tell you how many times we were woken up by yelling and screaming or loud music with loud bangs on other ppls doors, never a quiet night kids run ramped all through the night there is the clear DRUG USERS and DEALERS ALL THROUGHOUT THE ENTIRE RESIDENCE INCLUDING THE MAINTENANCE STAFF SELLING DRUGS TO ADULTS AND CHILDREN the grounds stay trashed and nasty. One of the rooms we stayed in on the first building the roof literally fell in on my son while taking a shower, thankfully he wasn't injured but the staff literally didn't even apologize. the staff is bullish and cruel but with them being DRUG DEALERS, I guess thats what can be expected. Plz if you have any care for your well being or your safety and the safety of your family... DO NOT STAY HERE .. THIS IS NOT A SAFE PLACE ...THIS IS NOT A SAFE PLACE.. NOT SAFE... THE ROOMS APPEAR CLEAN AT FIRST UNTILL YOU SEE WHAT THEY REALLY ARE. I HAD TO THROW ALMOST ALL OUR BELONGINGS AWAY, DO TO BEING RUINED BY BUG INFESTATION. NASTY ..NASTY ..NASTY.. DID I MENTION THE MOLD LITERALLY PUT MY SON AND I BOTH IN THE HOSPITAL WITH BREATHING PROBLEMS... PLEASE PROTECT YOUR FAMILY AND FRIENDS AND AVOID THIS PLACE AT ALL COSTS

The hotel is hard to find because it's located deeply behind other buildings. There are still traces of its great past but its future is a major renovation. The elevator needs a major cleaning. The receptionists are nice but it's hard to get a clear information about the billing. They charge $50 deposit. I am still giving them 4 stars because the room was spacious and clean and yet I got a good price.

First of all I want to start off by saying I am not sure how this hotel doesn’t have 5 stars to begin with. Rooms are clean, beds are comfortable, and I love how the hotel is kind of tucked away from everything else. Besides the fabulousness of the hotel, I mainly came to review the staff, specifically Gary. I showed up late at night and was having multiple issues (on my end!), Gary was insanely patient, helpful, and understanding. I will gladly go as far to say he has given me the best customer service I’ve ever received. I studied hospitality and hotel management for year and have a degree with American hotel and lodging... so when I say this I mean it: to the manager or boss, please take care of Gary, he is absolutely an asset to your business. Hotel talk aside, he is one of the kindest people I’ve ever had the pleasure of meeting, and I hope our paths cross again one day! If you’re looking to stay in the Orlando/Kissimmee area, choose this hotel. You will not be disappointed!