Mercure Danang French Village Bana Hills

Love love love love love. Everything was perfect!

The room is clean and unique, but it's not soundproof. I can hear people from another room speaking and doing things. Almost all the restaurant is close at 8-9pm so it's a little bit difficult to get food at night. But overall it is a unique experience.

Had a great stay at hotel bana hill sun world was very comfy bed and the extra chairs and Chaz lounge was nice to have. Room was very cozy and warm after a long rainy day only negative thing about the room was the toilet was very small and you had to open the door to get in and sor down properly very small! But the room was great staff were kind and helpful and the food was great we had no complaints bit we didn't get to use are drinks vouchers sadly. As it was late but had the most amzing time.

Very nice place and funny saff all good 😊👍.

Very nice view and unique hotel. Luckily we got upgraded to connecting rooms. Dinner and breakfast was very good, both taste and the variety of the foods.

Everything there is the best. When we arrive at the Mercure hotel, we feel very satisfied to the hotel staff services. They are very helpful with warm welcoming, especially, the services of the staff at the main lobby counter, he is most helpful and very kind to us. He has arranged the best room for our family since my mother is elderly with wheel chair. He has attended to our request and tried to arrange the suitable room for our family that we are most appreciated in him. The room facilitates us in everything and provide comfortability under reasonable price. Furthermore, the breakfast is awesome comparing to our experience. In the meantime, the hotel buildings and French villages are really really beautiful with fantastic scenery, performance and atmosphere. We feel we likely stay in France. In sum, we would like to visit again and again, we are surely to revisit Bana Hills and stay at Mercure hotel!

❤ I love Mercure Bana Hills so much. Strongly recommened to stay overnight here cause you will experiences Bana Hills while it's peaceful and quite time (not fulled of many people). So much charming place. Breakfast is perfect! So many dishes to enjoy and delicious🥰🥰

Worst check in experience ever! When we arrived around 8pm, the lobby was not only empty but also total dark all lights were off. Then the staff said hotel room is located up. To go to hotel we must take a cable car and we must pay for it. We were shocked! There was no information at all about it when we make the booking. I attached the hotel description for you to read. No information must take cable car and must pay for it! We were so tired so we say whatever as we just want to immediately check in and go to the room. We got into the cable car and another shock is, there was no light at all in the cabin! It was totally pitch black! Can you imagine? A couple tourist, force to take cable car without any single light for checking in? It was a nightmare! I immediately call a close friend of ours, who is on the top management of this app. He was surprised as well to know the case. He even more surprised when I video call him, letting him to see by himself how pitch black the cable car is on the way to hotel! Next story. When we arrive and raise our complain, hotel staffs do not care at all of our ‘fabulous’ experience and keep force us to pay the cable car or else we can not check in. Receipt of cable car payment is attached. So professional and attentive! There was no option but pay it so we can get to the room. Or else we have to sleep on the street! Now about the room. It was pretty cold around 14 degrees of celcius. The room is with ceramic floor and no room slippers at all. Not even a pair! And so noisy outside we can easily hear guests talking so loud in public area. Seems that is not enough, early morning we loudly hear staffs pushing trolleys on cobalt stones. So entertaining! As an ex Accor staff, I really do not expect to have this kind of ‘hospitality’ experience especially staying at Mercure a star rating Accor brand! Except a nice gentleman Mr. Scott the Duty Manager who meet us the next morning when we had a breakfast, which we really appreciate him, there was no other manager not even Front Office Manager trying to meet us on behalf of the hotel. Really disappointed! So professional and guest attentive! We are expecting a professional responsibility from Mercure Danang French Village assisted by this app on this matter. We do not mind to pay the cable car if informed in advance. But this experience seems like we were robbed and we expect a full refund. I am waiting to your prompt response at much soonest.