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The Secret Ha Long Hotel
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The Secret Ha Long Hotel
Hotels
8.8
Impressive
From 285 verified guests reviews
In the Area
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Sun Premier Halong Village, Bai Chay Ward, Bai Chay Ward, Ha Long City, Quang Ninh Province, Vietnam, 01100
Main Facilities
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AC
Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in The Secret Ha Long Hotel
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What's around The Secret Ha Long Hotel
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Sun Premier Halong Village, Bai Chay Ward, Bai Chay Ward, Ha Long City, Quang Ninh Province, Vietnam, 01100
Discover More About The Secret Ha Long Hotel
Location
The Secret Ha Long Hotel is a hotel in a good neighborhood, which is located at Bai Chay Ward.
About The Secret Ha Long Hotel
Not only located within easy reach of various places of interests for your adventure, but staying at The Secret Ha Long Hotel will also give you a pleasant stay.
When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, The Secret Ha Long Hotel provides a pleasant accommodation for your stay.
Have fun with various entertaining facilities for you and the whole family at The Secret Ha Long Hotel, a wonderful accommodation for your family holiday.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at The Secret Ha Long Hotel.
If you plan to have a long-term stay, staying at The Secret Ha Long Hotel is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
The Secret Ha Long Hotel is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Are you a shopaholic? Staying at The Secret Ha Long Hotel will surely spoil you for numerous shopping centers nearby.
Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.
The Secret Ha Long Hotel is the smartest choice for you who are looking for affordable accommodation with outstanding service.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Secret Ha Long Hotel exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
The Secret Ha Long Hotel is a hotel with great comfort and excellent service according to most hotel's guests.
The Secret Ha Long Hotel is a wise choice for travelers visiting Bai Chay Ward.
All facilities in The Secret Ha Long Hotel
Swimming Pool
Common Space
Lobby
Exterior
Bedroom
Hotel Services
- Front desk
- Laundry service
- Tours
- 24-hour Receptionist
- Luggage storage
- Porter
- Limited hours room service
- Express check-in
- Express check-out
- Early Check-in
- Late check-out
- Money changer
- Doorman
- 24-hour security
- Bellhop
Public Facilities
- Safety deposit box
- WiFi in public area
- Coffee shop
- Restaurant
- Coffee/tea in lobby
- Elevator
- Breakfast restaurant
- Lunch restaurant
- Late check-out
- Early check-in
In-room Facilities
- Bathrobe
- Desk
- Refrigerator
- Hairdryer
- In-room safe
- TV
- Shower
- Minibar
- Cable TV
Food and Drinks
- Breakfast
- Restaurant with AC
- Cafe
- Set menu dinner
- Hot breakfast
- Gluten-free meals
- Vegetarian meal
- A la carte breakfast
General
- Family room
- Smoking area
- AC
- Non-smoking room
- Fireplace in lobby
Nearby Facilities
- ATM/Banking
- Hair salon
- Supermarket
- Beauty salon
Connectivity
- Free WiFi
- WiFi in public area (surcharge)
Shuttle Service
- Airport transfer (surcharge)
- Airport transfer
Business Facilities
- Photocopier
- PRINTER
Kids and Pets
- CRIBS
Things to Do
- TV lounge
Accommodation Policy & General Information in The Secret Ha Long Hotel
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Additional Policy
Miễn phí phụ thu cho trẻ em dưới 3 tuổi khi ở cùng với
Maximum 1 (one) child under 3 years old sharing existing bed with parents without surcharge
Khách sạn có thể áp dụng phí phụ thu 150,000VND cho trẻ thứ 2 hoặc trẻ em từ 4-7 tuổi khi ở cùng phòng với khách người lớn
Hotel may apply surcharge of 150,000VND for 2nd child or child from 4-7 years old who stay in the same room with adult guests
Khách sạn có thể áp dụng phí phụ thu 250,000VND cho trẻ em từ 8 tuổi hoặc người lớn cần giường phụ
Hotel may apply surcharge of 250,000VND child from 8 years old or adult with extra bed
Maximum 1 (one) child under 3 years old sharing existing bed with parents without surcharge
Khách sạn có thể áp dụng phí phụ thu 150,000VND cho trẻ thứ 2 hoặc trẻ em từ 4-7 tuổi khi ở cùng phòng với khách người lớn
Hotel may apply surcharge of 150,000VND for 2nd child or child from 4-7 years old who stay in the same room with adult guests
Khách sạn có thể áp dụng phí phụ thu 250,000VND cho trẻ em từ 8 tuổi hoặc người lớn cần giường phụ
Hotel may apply surcharge of 250,000VND child from 8 years old or adult with extra bed
General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at The Secret Ha Long Hotel | 35 |
Number of floors in The Secret Ha Long Hotel | 7 |
Another facilities in The Secret Ha Long Hotel | Front desk, Laundry service, Tours, 24-hour Receptionist, Luggage storage |
Frequently asked question in The Secret Ha Long Hotel
What are available facilities at The Secret Ha Long Hotel?
There are top facilites at The Secret Ha Long Hotel such as AC, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Secret Ha Long Hotel?
The standard check-in time at The Secret Ha Long Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Secret Ha Long Hotel provide breakfast?
Yes, The Secret Ha Long Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in The Secret Ha Long Hotel
Overall Rating & Reviews
From 285 verified guests reviews
8.8
Impressive
Fantastic
138
Very Good
118
Satisfying
14
Average
15
Poor
0
Cleanliness
Comfort
Meal
Location
Service
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Language
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Show Reviews with Photos
G***a
This is a guest profile.
Leisure
7
/ 10
12 Nov 2024
We paid for a double room with a window. The window das opening in a storage room, no fresh air at all. Instead of one double bed they joined twin beds and they didn't put sheets, just 2 blankets thrown on top of them. The bathroom was dirty as the rest of the room. We asked for the pool and the terrace and they were also closed. We went for breakfast and they didn't make new coffee, they gave us instant coffee for us to make. The only positive point is that staff was very polite but didn't understand a word if English. The one who spoke English asked for my number to help and never got in touch. The area around is completely deserted, just empty buildings. Definitely not recommended
Read More
1 liked this review
Accommodation's Reply
15 Nov 2024
Dear Giovanna Grandoni, Thank you for sharing your experience with us. We are very sorry to hear that it didn't match your expectations and could've been better. Your comments have been discussed among our board and we has made some plans and realistic solutions. We are grateful that you bringing this to our attention, we can assure you that your stays with us in the future will be better experiences and we hope to have the opportunity to serve you soon. Kind regards, Le Phuong Nam. Customer Services Department.
TT
Thi T. T. N.
9.1
/ 10
06 Aug 2024
1 liked this review
Accommodation's Reply
16 Aug 2024
Hello
Thank you for leaving a good review about your stay at The Secret HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Secret HaLong Hotel will welcome you in your next stay.
Best regards,
Le Phuong Nam
Customer Services Department
BUI T. T.
9.4
/ 10
01 Jan 2024
3 liked this review
Accommodation's Reply
11 Jan 2024
Dear Do Thu,
Thank you for leaving a good review about your stay at The Secret HaLong Hotel. Your positive feedback is the motivation for our hotel to make even greater efforts to maintain and continuously improve service quality standards, customer experience and satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. Wishing you and your family always happy, healthy and everything goes well. We hope that The Secret HaLong Hotel will welcome you in your next stay.
Best regards,
Le Phuong Nam
Customer Services Deparment
NT
NGO T. Y.
Holiday
8.5
/ 10
11 Sep 2023
2 liked this review
Accommodation's Reply
14 Sep 2023
Hello NGO Thank you for leaving a review of your stay at The Secret HaLong Hotel. Your feedback is the motivation for our hotel to make even more efforts to maintain and continuously improve service quality standards, customer experience and satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and everything goes well. We hope that The Secret HaLong Hotel will welcome you in your next stay. Sincerely, Le Phuong Nam Customer Services Department
DO THI D.
10
/ 10
26 May 2023
4 liked this review
Accommodation's Reply
01 Jun 2023
Hello DO THI, Thank you for leaving a good review about your stay at The Secret HaLong Hotel. Your positive feedback is the driving force for our hotel to work even harder to maintain and continuously improve the standard of service quality, customer experience and satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and professional services. Wishing you and your family always happy, healthy and all the best. Hope The Secret HaLong Hotel will welcome you in the next stay. Best regards, Le Phuong Nam Customer Services Department
NGUYEN L. G. P.
Holiday
9.1
/ 10
27 Mar 2023
The experience with this hotel is quite good overall. The facilities were great and their staff were very nice. Although we booked three rooms with sea view and paid extra for them, there was actually no sea view at all. I don't think it 's possible to see the sea with the hotel 's location, so there was a bit of misleading information.
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2 liked this review
Accommodation's Reply
02 Apr 2023
Dear Mr./Mrs./Ms. Le gia phung nguyen, Thank you for your positive feedback about your stay at The Secret HaLong Hotel. Your positive review definitely motivates us to maintain and improve our hotel services quality, guest experience and satisfaction. Once again, we hope to have the opportunity to welcome you back in the near future. Kind regards, Le Phuong Nam. Customer Services Department.
IA
IRA A.
8.5
/ 10
15 Aug 2022
1 liked this review
Accommodation's Reply
02 Sep 2022
Hello Mr./Ms./Ms. Do Thuy Duong,
Thank you for leaving a good review about your stay at The Secret HaLong Hotel. Your positive feedback is the driving force for our hotel to work even harder to maintain and continuously improve the standard of service quality, customer experience and satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and professional services. Wishing you and your family always happy, healthy and all the best. Hope The Secret HaLong Hotel will welcome you in the next stay.
Best regards,
Customer Services Department
HT
Hà Trang
10
/ 10
14 Aug 2022
2 liked this review
Accommodation's Reply
02 Sep 2022
Hello Mr./ Mrs./ Ms.ha Trang
Thank you for leaving a good review about your stay at The Secret HaLong Hotel. Your positive feedback is the driving force for our hotel to work even harder to maintain and continuously improve the standard of service quality, customer experience and satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and professional services. Wishing you and your family always happy, healthy and all the best. Hope The Secret HaLong Hotel will welcome you in the next stay.
Best regards,
Customer Services Department
XT
Xie T.
10
/ 10
11 Dec 2024
The room was clean and warm. However, I went during the off-peak season so the area around the 7-color area was very sad.
1 liked this review
Accommodation's Reply
17 Dec 2024
Hello
Thank you for leaving a good review about your stay at The Secret HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Secret HaLong Hotel will welcome you in the next stay.
Best regards,
Le Phuong Nam
Customer Services Department
P***I
This is a guest profile.
9.7
/ 10
09 Dec 2024
Friendly and enthusiastic staff
Like this review?
Accommodation's Reply
17 Dec 2024
Hello
Thank you for leaving a good review about your stay at The Secret HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Secret HaLong Hotel will welcome you in the next stay.
Best regards,
Le Phuong Nam
Customer Services Department
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