MTR Terms & Conditions
Single Journey
Round Trip
- For QR code booking, the QR codes will be sent as a JPEG file attached to the email confirmation.
- Ticket is valid for any train schedule within the validity period.
- Passengers with a “Single Journey Ticket (One Station)” can use their MTR vouchers directly to board the train.
- Passengers with a “Single Journey Ticket (One Station)” must take their trip within 92 days after booking.
- This Ticket QR code entitles you to one journey on the Airport Express to or from Airport and the designated station.
- Ticket cannot be cancelled, refunded, exchanged for other tickets or redeemed for cash once the purchase order is confirmed.
- For passengers using the Free In-town Check-in service, they should use the same QR Code when entering the gate at the In-town Check-in concourse.
- Passengers should not share the QR Code with others to protect the QR Code against unauthorised use.
- Each ticket will have its own unique QR code. That means if customer purchased 4 tickets, there will be 4 QR codes.
- Each ticket is station-specified.
- For customer purchased Tsing Yi Station ticket, they can only travel between Tsing Yi Station and Airport Station.
- For customer purchased Kowloon Station ticket, they can travel between Kowloon Station and Airport Station. Customer can also travel to Tsing Yi Station since it has a lower fare than Kowloon Station. But the fare difference will not be rebated. Same case for Hong Kong Station ticket.
- Fare difference will be charged if they travel to a station which has a higher fare than the ticket purchased.
- Only Hong Kong Station and Kowloon Station has In-Town-Check-In (ITCI) service. For customer who purchased Tsing Yi Airport Express ticket, unfortunately they cannot enjoy this service.
- For enjoying the In-Town-Check-In service, the customer needs to scan the QR code at the gate for entering the area of luggage check-in counter. This area is separate from the train boarding area. Thus when they scan the QR code at the check-in area, one journey will be deducted. Customer has to use the same QR code for entering the gate to the train boarding area. Otherwise, after the valid travel time, the journey deducted will be considered as forfeited.
- For customer purchased Kowloon Station ticket, they can only use the ITCI service at Kowloon Station. If they want to use the service at Hong Kong Station, fare difference will be charged.
- For QR code booking, the QR codes will be sent as a JPEG file attached to the email confirmation.
- Ticket is valid for any train schedule within the validity period.
- Passengers with a “Single Journey Ticket (One Station)” and “Round-trip Ticket (One Station)” can use their MTR vouchers directly to board the train.
- The first journey must be completed within 92 days from the date of purchase; the second journey must be completed within 30 days from the date of the first journey.
- This Ticket QR code entitles you to a return trip on the Airport Express between Airport and the designated station.
- Ticket cannot be cancelled, refunded, exchanged for other tickets or redeemed for cash once the purchase order is confirmed.
- For passengers using the Free In-town Check-in service, they should use the same QR Code when entering the gate at the In-town Check-in concourse.
- Passengers should not share the QR Code with others to protect the QR Code against unauthorised use.
- Each ticket will have its own unique QR code. That means if customer purchased 4 tickets, there will be 4 QR codes.
- A round trip ticket will have only one QR code. Customer needs to use the same QR code for travel.
- The two journeys valid for a round trip ticket must be in opposite direction. (i.e. customer cannot use the QR ticket for going from city to Airport twice since it is same direction.)
- Each ticket is station-specified.
- For customer purchased Tsing Yi Station ticket, they can only travel between Tsing Yi Station and Airport Station.
- For customer purchased Kowloon Station ticket, they can travel between Kowloon Station and Airport Station. Customer can also travel to Tsing Yi Station since it has a lower fare than Kowloon Station. But the fare difference will not be rebated. Same case for Hong Kong Station ticket.
- Fare difference will be charged if they travel to a station which has a higher fare than the ticket purchased.
- Only Hong Kong Station and Kowloon Station has In-Town-Check-In (ITCI) service. For customer who purchased Tsing Yi Airport Express ticket, unfortunately they cannot enjoy this service.
- For enjoying the In-Town-Check-In service, the customer needs to scan the QR code at the gate for entering the area of luggage check-in counter. This area is separate from the train boarding area. Thus when they scan the QR code at the check-in area, one journey will be deducted. Customer has to use the same QR code for entering the gate to the train boarding area. Otherwise, after the valid travel time, the journey deducted will be considered as forfeited.
- For customer purchased Kowloon Station ticket, they can only use the ITCI service at Kowloon Station. If they want to use the service at Hong Kong Station, fare difference will be charged.
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