I got to my room and it looked clean. I took off my shoes and socks to get ready to shower and then relax after traveling for many hours. I stepped on a dead cockroach. A COCKROACH!! I grabbed all my stuff and got out of that room. I took the dead roach to the front desk and the guy at the desk laughed. I demanded a refund. He tried to offer me another room but I wasn’t staying there. I had to demand that he call a manager even though it was 11pm and give me a refund. Called Hotels.com and they refused to help me get another room. I was 1000’s of miles from home, it was after 11pm and they refused to help me get a room. Absolutely terrible customer care from HOTELS.com.