Overall Ratings & Reviews Courtyard Palo Alto Los Altos

It took too long to have hot water. I would turn on the hot water and then have to brush my teeth and hair before it was even slightly warm. Also, the lobby is under construction, so there was noise in the front of the hotel, which lent to a very less than satisfactory atmosphere. The one really nice thing was that they offered pizza and popcorn at 5 PM for the customers.

Professional and friendly front desk and housekeeping staff. A great gym and renovations/updates to the property are in the works.

Good

Excellent property. Well maintained and friendly, professional staff. I will definitely return when in the area for business or family. The staff in the Cafe were great...

The Happy Hour was a nice touch with delicious pizza and chips.

Great place to stay

A lot of bang for the buck at this location. Very friendly and helpful staff. The restaurant turned out an excellent grilled salmon and steamed vegetables dinner which I had in my room (no room service but they text you when your meal is ready to be picked up at the bar). The hotel does a very good job all around.

Good everything thanks

Our room was infested with ants. Also we were here for a soccer tournament and the staff could not keep up with anything. The breakfast in the morning was so slow getting to us that we were almost late for our game. More than 30 minutes to get our French toast!

Reliable

Nice pool area with two hot tubs

My only complaint is the walls were paper thin. The gas next-door party late and woke up early partying and that’s not acceptable on a Sunday morning at 6:30. Also, I am still waiting for my 200 deposit that was taken on the 31st and tomorrow is the fifth. I get that it’s a holiday. I also understand that Properties, bank and bank properties and someone getting interest not me. I will think twice before putting down a deposit.

Room was clean but a bit small. Worst part is only two bottles of water was provided. when ran out, it will cost you $3.85 for one (1) extra bottle. What a riffed off.

Nice stay for a wedding in the Bay. Great service and helpful staff. I liked the underground parking that was complimentary.

Clean hotel, friendly staff, and we enjoyed the complimentary happy hour!

The only thing that it needed was the free breakfast every thing else was perfect.

A/C was broken in the lobby/bar/restaurant in the middle of what passes for a heat wave in Palo Alto. Otherwise everything was great. And this hotel does EV charging right. Plenty of Tesla and J1772 chargers, no app or necessity to get them turned on.

Everything about this property was wonderful, i woukd have given them 5 stars if they would have had our room ready at check in time. We got there past check in time at 320pm and was not checked in until about 345pm.

Friendly staff

They have daily complimentary pizza from 5-6:30 pm. Room was clean and staff friendly. Covered lower parking.