Fast check-in and friendly staff, although I think the girl who did my check-in should smile more. Shout out to Mael from Recreation and the Front Office staff (especially the buggy driver)! The room - I have learned my lesson from my previous stay to KEEP THE BALCONY SLIDING DOOR LOCKED! The monkey can be very aggressive and scary! The housekeeping staff was great and attentive. The food (Bayu Bar - if I'm not mistaken) was a bit too pricey and it was meh. :( The fries/potato wedges were really bad, looks bad (by bad I mean, not fresh, a bit too oily and brown-blackish color) and taste bad. Feels like it has been refreezing and thawed more than twice. However, the pizzas were great. And oh - the waiter/waitress, not attentive to surrounding and I have to climb up to the counter after 30mins of waiting to be served. Every.time.I.went.there.for.snack.time. Lack of training? Something to look into.