3.8
Pleasant

From 330 reviews

Traveler Reviews Baymont by Wyndham Marrero

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Top reviews

Katie Sanchez
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1.0

/5

Reviewed 20 week(s) ago

as reviewed on Google

THIS HOTEL IS CLOSED We booked this hotel almost a year ago after buying Taylor Swift tickets. As anyone who follows her knows, prices for hotels where she performs increase exponentially in price and book up quickly. We received a confirmation email 48 hours before arriving and then pulled up tonight and the hotel is CLOSED. There are chain link fences all around it and the phone line is disconnected. At this point most hotels in a 20 mile radius are sold out or if they’re not, they are 4x the normal price. We called Wyndham customer service who tried to contact the hotel and couldn’t, so she transferred me to another line which was automated and I left my information and they told me I would hear back within a week. That doesn’t help me TONIGHT. After scrambling, we found a hotel with one room available and are paying 4.5x the price we had booked this hotel for. This was NOT in our budget for this trip. I’m extremely upset in the lack of communication. We had a confirmation email 2 days ago. No one at Wyndham would help us when we called. I will be escalating this and honestly feel we deserve some kind of compensation for all this hassle.
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Taylor Chemberlin
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1.0

/5

Reviewed 59 week(s) ago

as reviewed on Google

If I could give 0 stars I would. Flying in to see Taylor Swift in October and made the reservations 3 months ago for this hotel because I knew it was going to be hard the closer it got. Just got an email that they canceled with no explanation or alternatives. Tried to call the hotel and the phone doesn’t even work. But from reading the reviews sounds this is nothing new.
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Michelle Morgan
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3.0

/5

Reviewed 178 week(s) ago

as reviewed on Google

Affordable but be warned that their "continental breakfast" isn't much of a breakfast. Just waffles/bagels/cereal and milk/juice/coffee. That's it. Room was clean and bed was comfortable. The hot water did not get hot in the shower just warm. Staff was friendly.
Brian Nines
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5.0

/5

Reviewed 348 week(s) ago

as reviewed on Google

Great hotel! I had a solid experience here. The staff was friendly and very helpful. Decent location that was within driving distance of most New Orleans attractions. Fairly clean and comfy rooms. Breakfast was decent, nothing special though. For the price, this was an amazing deal and hotel! Would recommend for anyone staying near New Orleans on a budget!
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T Lane
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2.0

/5

Reviewed 408 week(s) ago

as reviewed on Google

Upon arriving within the hotel on May 19,2017, the main lobby smelled great and looked very clean. The desk clerk was nice also. I booked a room for two nights from online. I was given room 209. At first the room seen great and very clean. I opened the night stand drawer and there were cookies and dipping tobacco left in the drawer. When entering the restroom my girlfriend asked me to come in there cause there was a roach in the restroom. I notified the clerk at the desk and he said they would move us to another room and that they apologize for this issue. The next room we received the next day was room 226 which was also nasty. The toilet was filthy, tissue exposed as if someone had already used it and the shower had mildew in the corners along the side. I contacted the desk clerk again and explained to him that this room was nasty also. Now I get moved to room 227. Again the toilet was nasty and there was hair left in the shower along with exposed tissue again. Contacted desk clerk and got room 229 this time. He inspected the room with me and seen that it was nasty as well. There was gum left stuck in the carpet, toilet was nasty, hair in the shower, and used tissue still present. The clerk then says I can give you a refund and you can go find another hotel. My girlfriend couldn't believe what she just heard. We explained to the clerk that there aren't any other rooms available in the area and we just wanted what we paid for which is a nice clean room. We were given another room which was 111. This room had no iron and exposed tissue also. I was tired of switch rooms so we just stayed since we were leaving in the morning. After switching to 5 different rooms they could have at least given a refund for one of the nights in this hell whole. I will never stay here again and would encourage you to do the same if you value your money.
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