Overall Ratings & Reviews Sanctum London Maida Vale

Even though the building is not new, the 2 bedroom apartment that we had was quite well mantained. The only downside was the AC that didn't seem to work properly on our second night. The area around is not the greatest that London can offer and the building is a tad far from the city centre.

Front Desk staff were friendly and helpful. The apartment was clean and spacious and came with some basics in the kitchen area. Beds were comfortable and the bathrooms were clean, light, had plenty of space and a good shower. Staff were ever present and always opening doors, helping with luggage etc.

This was our second visit and it did not disappoint. Everything about the Sanctum was exactly the same. Clean and comfortable. Friendly and helpful staff. We had a 3x3 due to the size of our family and it worked out cheaper having the convenience of a kitchen, washer dryer and all of us in one place. The location is easy walking distance to the Tube, local shops, pubs and restaurants. When ‘Lulu’, our 10yr olds teddy went missing in the apartment the staff searched everywhere and recovered her in the bedding in the basement. They took it seriously and understood the importance of Lulu. We look forward to staying with them again.

Great spacious two bedroom apartment. Very comfy beds. Staff were very friendly. Tube station less than a 5 minute walk, Bakerloo line. Plenty of supermarkets or takeaways around the apartments if wanting to eat in.

Perfect stay. Well presented property with lovely helpful staff. Could not be improved upon, exactly what we were looking for.

Outstanding. Apartment was very clean, well equipped and excellent customer service

Lovely place, the front desk people are very helpful and accommodating.

The service is not up to par and the transportation is inconvenient!

Great Stay!

Great visit from start to finish, wonderful property and staff, couldnt say a bad word about our trip!

Immaculate accommodation and outstanding help, support and service from too professional staff. I would highly recommend and will be staying there again. Thank you so much to the Maida Vale Sanctum team.

I requested for an extension of my stay to the concierge who failed to update my request and i was asked to leave the property even after offering a cash payment for the extension

Checked in on a Friday. Supposedly has daily housekeeping but for Sat and Sun they only three out the trash. Called on Monday asking for housekeeping and was told it's scheduled for Tuesday. So we were expected to survive on one set of towels for three days. Had only small bottles of shampoo/body wash and these were never replenished. The combination washer dryer is completely useless as a dryer, clothes never dried. Dish washer tablet also only replenished once for a 6 night stay

Good hotel with kitchen for families.

Our stay at Sanctum London Maida Vale in May 2023 was filled with disappointment and frustration. From the very first day, it seemed that something was constantly going wrong, and the customer service we received was absolutely terrible. One of the major issues we encountered was with the so-called "fully equipped kitchen." However, none of the kitchen appliances were functional. The stove top failed to heat up, rendering it useless for cooking, and the toaster didn't work at all. It was incredibly frustrating to have a kitchen that was advertised as fully equipped but lacked even the most basic functionality. Even worse, the dishwasher was connected to the sewer through a flexible pipe that was carelessly dropped into the sink sewage system. As a result, the dishwasher leaked and drained wastewater onto the kitchen floor. This not only created an unhygienic environment but also posed a safety hazard. Housekeeping was another letdown. They came at random days, and their lack of attention to detail was evident. On one occasion, they loaded the dishwasher and turned it on without adding the cleaning tablets, which rendered it ineffective. Upon arrival, we discovered that one of the two showers in the apartment didn't work properly. Only hot water was available, while the cold water faucet was malfunctioning. The maintenance person who came to address the issue advised us to shower in the hot water, claiming it wasn't boiling. This was an unacceptable and potentially dangero

Would highly recommend for families - very good size, clean, comfortable, close to public transport (bus, tube and overground) and grocery store as well as coffee shop right beside building. Good value for money overall when compared cost per family per night to other accommodation in the area - would definitely come back.

Very clean and well presented apartment. Lovely well equipped with the only negative being the sofa bed. This was uncomfortable with a very thin mattress. Other than that I would definitely recommend.

I have stayed in multiple places in London over the years including the Savoy. This was the only property that asked me for my passport despite being a British Citizen. I don’t carry my passport when travelling in the UK so this was an issue but in the end they allowed me to show my various credit and debit cards as ID and my husbands driving licence. The rooms are only cleaned twice a week and no change of towels is given even if you leave a sign to say please make up my room. I was travelling with a baby so having extra towels is useful when you need to bathe them daily. Other than that everything was nice.

Apartment was really good, staff very friendly and helpful. Location was ideal for us, only issue was i paid extra for an upgraded apartment but didn't even get a balcony, which was shown on images and clearly available. Wasn't in for that long so want an issue other than the extra cost, but thought the upgrade was not worth it at all.

Had a lovely stay here, staff were very friendly and helpful. Cant fault anything. I would recommend for anyone looking for a short break in London, very close to tube station and local shops to cater for almost every need.