Overall Ratings & Reviews Best Western Plus Oaklands Hotel

Good hotel

A nice hotel with excellent in room facilities and good food. Very busy though with events sold through the hotel and a little off the beaten track

Stayed in the Annex building for two nights. limited parking outside the building so had to park up at the hotel. Rooms could do with updating a bit. Breakfast was great on both morning and staff were lovely.

Booked on the day. Wasn’t informed that there were two functions with music. Arrived to noise and a lot of drunk people. Things settled around 1.30 in the end but there were still constant interruptions during the night. Upon leaving staff didn’t even ask about the stay. Very poor, all round.

Best Western Plus Oaklands Hotel great breakfast, friendly staff and walking distance to Norwich ,lots of pubs and restaurants in easy walking distance and its on a bus route if you don t fancy walking .

Stayed over from a party. Everything you would expect.

Arrived good after finding entrance off main road. The reception went well. In the room (no.37) the radiator was making a dripping noice - it was half warm/half cold so I asked reception to ‘bleed’ the radiator. To her credit she tried but didn’t have the correct radiator key. As a result the dripping went on all night. It was cold outside 0 degrees. So it came on more than usual. I should have requested a room change. Bar service very good before I went off to bed. In the morning after a very restless night due to radiator I went for a shower and couldn’t get any hot water out of it. Had to wash with Luke warm water. Comfortable Bed & Hot Shower is paramount. Sorry but this failed !

Staff very friendly and helpful. Room was very nice ither than radiator was very noisy and it was right next to the bed so was hot

Terrible! Irish travellers and partying went on till 3am. Fighting out side. Loud screaming in the hallways, with very young adults talking about drugs as the run back to their room every 10mins

Half the price of nearby Premier Inn A bit quirky with a big TV in reception showing an open fire. Very noisy plumbing was my only main gripe but not the end of the world Eat across road

Excellent stay, staff were amazing, food was superb, would definitely stay here again and recommend to anyone

Lovely hotel and great sti

Lovely hotel,staff were very friendly fabulous breakfast would definitely stay again ☺️

I stayed in rm4 and thought the room looked a bit tired and needs some maintenance and decor issues. The shower was cold as well.

Have stayed before and will again. This is a really good 3 star hotel that is excellent value for money. The hotel seems to be a very popular wedding venue but if they now have 4 rooms in a house at the bottom of the drive, so if you dont want to be part of the wedding celebration you coukd (hopefully) stay there. Great breakfast and very helpful staff make this my 'go to' hotel in Norfolk

This is the third and final time I will stay. The staff are friendly but the accommodation and cleanliness is a lot to be desired. Every time there is an issue, shower heads, water tempterature. Litter in room, cobwebs, for the price it is a bit expensive for what it is

Very limited breakfast option

I arrived at the property when they had lost water but were hopeful that the ussue would be resolved. I booked in and went out for food. When i returned they were still hopeful but offered for me to cancel my booking and refund. I did this, and then they have refused my refund. My room was scruffy and dated but my brief stop it seemed clean. Whilst the staff were pleasant to me, and I dont blame them for the burst water main, the lack of refund is poor customer service.

Hotel itself was great,receptionist was lovely and friendly,let us borrow an iron with no fuss at all.Breakfast was fantastic,very nice indeed,have to order off a menu,not buffet.I wasnt aware this was a wessing venue,if you are staying in the suites mayne pre check and see if theres a wedding on as marquee is right next to the suites,very noisy till gone midnight,we was made aware but only when signing in.Smoking area was right under our window so couldnt have windows open and it was warm as no air con.Suite itself was nice and big with kettle and sink,tv didnt work at all and couldnt connect it to internet to play netflix or anything.Only stayed 1 night so good overall.

Double bed was small especially considering size of room - 1 of us ended up sleeping on the settee. Also noise from kitchen ducting. Staff very good. Breakfast ok but would have been nice to have cereals as well as cooked breakfast not just either or.