Overall Ratings & Reviews Homewood Suites by Hilton Waterloo/St Jacobs

Excellent location in North Waterloo. Friendly staff. Comfortable suite with ability to meal prep. Very clean. Great breakfasts.

Great staff and room!

All good. Just a great hotel.

a great experience!

Close to the market and theatre. Restaurant across the street. Rooms are comfortable and large refrigerator to keep perishables from the market. Pleasant, helpful and friendly staff.

Good

Great room - very large. Terrific kitchenette with full size fridge, microwave, dishwasher and 2 burners - for those that have a more extended stay. No complaints on anything.

Easy parking, nice location.

Comfort and cleanliness of our one bedroom suite.

A few times the fire alarm when off by mistake

everything was great til the fire alarm went off before 6am. The elevators were not working when I was going down around 8am to have breakfast. They were still not working upon checkout and I had to bring all my luggage down 4 floors to leave.

Our room had a large refrigerator. Kitchen was equipped with cutlery, plates, bowls kettle, toaster.

I thought the suite was well appointed but we did have some issues. The HVAC unit was loud and sounded like a washing machine which made sleeping uncomfortable. The fire alarm went off twice Sunday morning and was very disruptive to say the least. We thoroughly enjoyed our stay except for the items listed.

My flight was an early morning flight. Got to the hotel around 1030 am from New Brunswick.. i was up getting ready for travelling at 3 am. Arrived and asked if i could check in early.. was told to come back and check arounf 130 or 2. Came back at 140.. still no room avaliable. Checked at 2. Still nothing. Had to wait until 3 pm . I was exhausted. Then this morning at 630 am the fire alarm went off in my room... finally got back to sleep and then went off agaian at 730. I went out to sew fire fighters combing the area.. asked if i should leave and they said no. That everything was ok

The elevator was broken for the entirety of the stay, and the fire alarm went off 3 times between 5am and 8am

Slow service. We asked for more towels at the front desk. We were told house keeping would bring us some. They were never brought to us. We bumped into housekeeping hours later and had to asked again.

No complaints. Everything was as expected.

The hotel is clean and quiet. The free breakfast is also excellent.

The moment we arrived we were invited to a reception. The check-in was easy, the accommodation was excellent and the breakfast was inviting and delicious. The staff were very friendly and helpful.

Excellent hotel! Clean and aesthetically pleasing! Rooms were spacious and had a great feel to it!!