8.7
Very Good
From 72 reviews
Provided by travelers on
Cleanliness
8.9
Room Comfort
8.7
Meal
8.5
Location
8.4
Service and Facilites
8.7
People often mention about Sunrise Hanoi Hotel
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Staff Friendliness (4)
Room Space (4)
Distance to City Center (2)
Activity Option (2)
Bedroom (2)
Bathroom (2)
Surroundings (1)
Family Friendly (1)
Wifi (1)
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Traveler Reviews Sunrise Hanoi Hotel
Number of reviews per page
20
40
Customer reviews
N***n
9.4
/10
Reviewed 8 week(s) ago
The room is quite nice, clean, has windows to let in sunlight, has a river view, the price is also reasonable, the staff is enthusiastic.
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1 people find it helpful
Accommodation's Reply
17 Feb 2025
Dear Sir/Madam,
Thank you for sharing your positive review of our hotel. We are delighted to know that you had a pleasant stay with our beautiful, clean rooms and wonderful river view. Our staff always strive to assist our guests with enthusiasm and joy, and we are delighted to hear that you were satisfied.
Hope to have the opportunity to welcome you again in the future.
Best regards,
Sunrise Hanoi Hotel
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T***N
Staycation
8.8
/10
Reviewed 16 week(s) ago
Friendly staff, clean room, although the soundproofing is not very good, the air conditioner remote does not work, the TV does not have cable and is not a smart TV so it cannot be used.
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1 people find it helpful
Accommodation's Reply
20 Dec 2024
Dear Customer,
Thank you for sharing your honest comments about your experience at Sunrise Hanoi Hotel. We are delighted to know that you were satisfied with the friendliness of our staff and the cleanliness of our rooms.
However, we sincerely apologize for any inconveniences related to soundproofing, air conditioner remote control, and TV status in the room. The hotel's technical team will check and fix it immediately to improve the experience for future customers. We will also consider upgrading equipment and facilities to better meet your needs.
We hope that we will have the opportunity to welcome you again in the future, with a more complete experience. If you need further support, please contact us at 0243.8627.555
Thanks,
Sunrise Hanoi Hotel Management
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B***I
Staycation
8.8
/10
Reviewed 20 week(s) ago
The hotel is ok, the staff and receptionist are enthusiastic. The only problem is that the wifi is a bit weak in the rooms at the end of the row.
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Accommodation's Reply
18 Nov 2024
Sunrise Hanoi Hotel would like to sincerely thank you for taking your valuable time to review the hotel. Thank you for choosing Sunrise Hanoi and being satisfied with our service. Your positive review is the motivation for our team to try harder. Sunrise Hanoi Hotel is very pleased to welcome and serve you. We hope you will continue to support Sunrise Hanoi. Sunrise Hanoi Hotel would like to sincerely thank you!
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PHAM T.
8.2
/10
Reviewed 22 week(s) ago
Spacious room, clean hotel, convenient, friendly staff
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1 people find it helpful
Accommodation's Reply
18 Nov 2024
Sunrise Hanoi Hotel would like to sincerely thank you for taking your valuable time to review the hotel. Thank you for choosing Sunrise Hanoi and being satisfied with our service. Your positive review is the motivation for our team to try harder. Sunrise Hanoi Hotel is very pleased to welcome and serve you. We hope you will continue to support Sunrise Hanoi. Sunrise Hanoi Hotel would like to sincerely thank you!
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t***n
Business
8.3
/10
Reviewed 22 week(s) ago
There are 02 options: 02 single beds and 01 double bed, but the hotel does not ask for customers' opinions and does not allow customers to change. The room is degraded, not suitable for 3* quality.
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4 people find it helpful
Accommodation's Reply
18 Nov 2024
Thank you for sharing your opinion. We apologize for any inconvenience regarding the bed selection and room availability. We will review and improve our services to provide a better experience for our customers in the future. We look forward to welcoming you again in the future.
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Lg
Le gia b.
8.5
/10
Reviewed 23 week(s) ago
The hotel is located near the center, convenient for traveling, clean and spacious rooms, poor soundproofing. There is free parking. Will come back next time.
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1 people find it helpful
Accommodation's Reply
18 Nov 2024
Sunrise Hanoi Hotel would like to sincerely thank you for taking your valuable time to review the hotel. Thank you for choosing Sunrise Hanoi and being satisfied with our service. Your positive review is the motivation for our team to try harder. Sunrise Hanoi Hotel is very pleased to welcome and serve you. We hope you will continue to support Sunrise Hanoi. Sunrise Hanoi Hotel would like to sincerely thank you!
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M***i
9.1
/10
Reviewed 23 week(s) ago
From the hotel to the entertainment spots will be a bit far, about 6-7km. The room is clean, spacious, friendly staff. Additional charges outside check-in hours will be 50k/hour Still okie, still reasonable to stay
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Accommodation's Reply
06 Nov 2024
Sunrise Hanoi Hotel would like to sincerely thank you for taking your valuable time to review the hotel. Thank you for choosing Sunrise Hanoi and being satisfied with our service. Your positive review is the motivation for our team to try harder. Sunrise Hanoi Hotel is very pleased to welcome and serve you. We hope you will continue to support Sunrise Hanoi. Sunrise Hanoi Hotel would like to sincerely thank you!
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PHAM T.
8.2
/10
Reviewed 23 week(s) ago
My favorite hotel, always the first choice in the price range.
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3 people find it helpful
Accommodation's Reply
12 Nov 2024
Thank you for your trust and choosing our hotel. We look forward to serving you again in your future stays!
Best regards,
Sunrise Hanoi Hotel
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LL
Loan L. t.
Staycation
8.2
/10
Reviewed 23 week(s) ago
Clean rooms and regular housekeeping
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1 people find it helpful
Accommodation's Reply
04 Nov 2024
Sunrise Hanoi Hotel would like to sincerely thank you for taking your valuable time to review the hotel. Thank you for choosing Sunrise Hanoi and being satisfied with our service. Your positive review is the motivation for our team to try harder. Sunrise Hanoi Hotel is very pleased to welcome and serve you. We hope you will continue to support Sunrise Hanoi. Sunrise Hanoi Hotel would like to sincerely thank you!
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M***w
5.3
/10
Reviewed 26 week(s) ago
The air conditioner ran out of gas and wasn't cool. The hotel reported a cable error so I couldn't watch the TV.
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1 people find it helpful
Accommodation's Reply
05 Oct 2024
Hello,
Thank you for taking the time to share your experience at Sunrise Hanoi Hotel. We are sorry for the inconveniences you experienced regarding the air conditioning and cable TV. The hotel's technical team has immediately checked and fixed these issues to avoid affecting other guests.
We sincerely appreciate your feedback, and hope to have the opportunity to welcome you back in the future to provide a better experience.
Best regards,
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NQ
NGUYEN Q. T.
9.4
/10
Reviewed 26 week(s) ago
Clean hotel friendly staff
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Accommodation's Reply
09 Oct 2024
Sunrise Hanoi Hotel would like to sincerely thank you for taking your valuable time to review the hotel. Thank you for choosing Sunrise Hanoi and being satisfied with our service. Your positive review is the motivation for our team to try harder. Sunrise Hanoi Hotel is very pleased to welcome and serve you. We hope you will continue to support Sunrise Hanoi. Sunrise Hanoi Hotel would like to sincerely thank you!
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PHAM T.
Staycation
8.2
/10
Reviewed 26 week(s) ago
The hotel's entrance is a bit small, but in return, it has a view of the Red River, which is extremely chill and beautiful. It's a 3-star hotel, but the room is spacious, big, fully equipped, a bit old, but clean. The elevator requires a separate card swipe to go up, very private. The Asanzo TV is a bit noisy. My room is near the ventilation system, so when the wind blows at night, it makes a rattling sound, which is scary for ghosts. :)
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8 people find it helpful
Accommodation's Reply
09 Oct 2024
Thank you for sharing your experience at the hotel. We are glad that you are satisfied with the view of the Red River and the privacy of the hotel. We have noted your comments about the TV and ventilation system, and will check them soon for improvement. We hope to welcome you again in the future!
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TH
Tong H.
10.0
/10
Reviewed 27 week(s) ago
Loved this hotel.
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1 people find it helpful
Accommodation's Reply
29 Sep 2024
Sunrise Hanoi Hotel would like to thank you for taking your valuable time to review Sunrise Hanoi Hotel. Thank you for choosing Sunrise Hanoi Hotel and being satisfied with Sunrise Hanoi Hotel 's service. Your good review has motivated our team to try to do better. Sunrise Hanoi Hotel is very happy to welcome and serve you. We hope that you will continue to support Sunrise Hanoi Hotel. Sunrise Hanoi Hotel would like to thank you.
TH
Tong H.
10.0
/10
Reviewed 27 week(s) ago
Everything at the hotel was great.
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Accommodation's Reply
29 Sep 2024
Sunrise Hanoi Hotel would like to thank you for taking your valuable time to review Sunrise Hanoi Hotel. Thank you for choosing Sunrise Hanoi Hotel and being satisfied with Sunrise Hanoi Hotel 's service. Your good review has motivated our team to try to do better. Sunrise Hanoi Hotel is very happy to welcome and serve you. We hope that you will continue to support Sunrise Hanoi Hotel. Sunrise Hanoi Hotel would like to thank you.
TH
Tong H.
10.0
/10
Reviewed 27 week(s) ago
Nice view hotel, clean, spacious room, friendly staff
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2 people find it helpful
Accommodation's Reply
02 Oct 2024
Sunrise Hanoi Hotel would like to sincerely thank you for taking your valuable time to review the hotel. Thank you for choosing Sunrise Hanoi and being satisfied with our service. Your positive review is the motivation for our team to try harder. Sunrise Hanoi Hotel is very pleased to welcome and serve you. We hope you will continue to support Sunrise Hanoi. Sunrise Hanoi Hotel would like to sincerely thank you!
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MT
Mai T. D.
9.4
/10
Reviewed 27 week(s) ago
Clean accommodation reasonable price friendly staff
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1 people find it helpful
Accommodation's Reply
30 Sep 2024
Sunrise Hanoi Hotel would like to sincerely thank you for taking your valuable time to review the hotel. Thank you for choosing Sunrise Hanoi and being satisfied with our service. Your positive review is the motivation for our team to try harder. Sunrise Hanoi Hotel is very pleased to welcome and serve you. We hope you will continue to support Sunrise Hanoi. Sunrise Hanoi Hotel would like to sincerely thank you!
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tq
truong q. a.
Leisure
9.4
/10
Reviewed 31 week(s) ago
The staff and receptionist are very enthusiastic and friendly. I booked a random room and got a view of the Red River. The rooms are airy and spacious.
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Accommodation's Reply
05 Sep 2024
Thank you for taking the time to share your wonderful comments about your experience at Sunrise Hanoi Hotel. We are delighted to know that you enjoyed the warmth and friendliness of our staff and the view of the Red River from your room.
Your comfort and satisfaction are our top priorities, and we are pleased to serve you in a cool and comfortable space. We hope to welcome you back soon for your next stay.
Thanks a lot,
Sunrise Hanoi Hotel
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TQ
THI Q. T. D.
10.0
/10
Reviewed 31 week(s) ago
The staff here are very friendly and enthusiastic to support. Room view overlooking the Red River
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4 people find it helpful
Accommodation's Reply
31 Aug 2024
Sunrise Hanoi Hotel would like to thank you for taking your valuable time to review Sunrise Hanoi Hotel. Thank you for choosing Sunrise Hanoi Hotel and being satisfied with Sunrise Hanoi Hotel 's service. Your good review has motivated our team to try to do better. Sunrise Hanoi Hotel is very happy to welcome and serve you. We hope that you will continue to support Sunrise Hanoi Hotel. Sunrise Hanoi Hotel would like to thank you.
N***n
10.0
/10
Reviewed 32 week(s) ago
Good service, enthusiastic staff 👍
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2 people find it helpful
Accommodation's Reply
29 Aug 2024
Sunrise Hanoi Hotel would like to thank you for taking your valuable time to review Sunrise Hanoi Hotel. Thank you for choosing Sunrise Hanoi Hotel and being satisfied with Sunrise Hanoi Hotel's service. Your good review has motivated our team to try to do better. Sunrise Hanoi Hotel is very happy to welcome and serve you. We hope that you will continue to support Sunrise Hanoi Hotel. Sunrise Hanoi Hotel would like to thank you.
PP
Phan P.
10.0
/10
Reviewed 33 week(s) ago
Spacious, clean room with nice view! Hotel staff is very attentive and enthusiastic! Will definitely come back next time and recommend to friends! First time experience here is great
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1 people find it helpful
Accommodation's Reply
29 Aug 2024
Sunrise Hanoi Hotel would like to thank you for taking your valuable time to review Sunrise Hanoi Hotel. Thank you for choosing Sunrise Hanoi Hotel and being satisfied with Sunrise Hanoi Hotel's service. Your good review has motivated our team to try to do better. Sunrise Hanoi Hotel is very happy to welcome and serve you. We hope that you will continue to support Sunrise Hanoi Hotel. Sunrise Hanoi Hotel would like to thank you.
Number of reviews per page
20
40
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