7.6
Pleasant

From 2,491 reviews

Provided by travelers on
Cleanliness

7.3

Room Comfort

7.5

Meal

7.2

Location

7.7

Service and Facilites

7.6

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Traveler Reviews The Kanjeng Suites Seminyak

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40
Customer reviews
Gusnimar p.
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5.1

/10

Reviewed 65 week(s) ago

Kasurnya kotor, kamar mandi bau, tidak bisa ditempati sama sekali.

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Accommodation's Reply
07 Feb 2024
Dear Gusnimar Putri, Thank you for completing the survey regarding your recent visit to our property. On behalf of our entire team, I would like to apologize that we may not have exceeded your expectations during your stay during the period 19-22 January 2024. Your satisfaction is very important to us. I hope you consider staying with us again, so we can have another opportunity to provide you with a better experience. We apologize for the inconvenience during your stay at our property. We have informed our housekeeping team about this so that in the future we will be more careful in terms of cleanliness, especially on the beds and bathrooms in the unit. Best regards, Trisna (Reservation).
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ario l.
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6.1

/10

Reviewed 65 week(s) ago

The room is not smells good, the interior need to be upgrade, and the breakfast is average.

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Accommodation's Reply
07 Feb 2024
Dear Ario Mukti, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize may we not exceeding your expectations during your stay period on 21 - 22 January 2024 Your satisfaction is very important to us. I hope that you will consider staying with us again, so that we can have another chance to provide you with a superior experience. We apologize for the inconvenience during your stay at our property. Currently we are still taking steps to improve our property to make it better again. We apologize if you see that our property has not been upgraded and the condition of the property is still dirty. We and the team will pay more attention to the cleanliness of all areas of the property Kind regards, Trisna (Reservation).
Yustania V.
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5.2

/10

Reviewed 65 week(s) ago

Kacau, sprei lecek, handuk udah ga putih lagi, tisu abis, toilet bau, sabun apa adanya dan kayaknya udah lama juga, makanan sangat minimalis, overrated.

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Sella M.
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6.0

/10

Reviewed 65 week(s) ago

Kamar bau apek, kasur juga lembab dan bau. Ac bunyi, trus kamarnya kotor dan rada horor.

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Galang K.
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6.0

/10

Reviewed 66 week(s) ago

Ada Handuk bekas tidak di keluarkan, handuk sudah bolong², furniture ada beberapa kerusakan. Kamar cukup luas.

1 people find it helpful

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Brando R.
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5.4

/10

Reviewed 66 week(s) ago

The pictures in this apps didn't match the original condition of the hotel, the hotel is very dirty, there is an unpleasant smell around the room, the bathroom is very dirty, at that time we arrived, we checked the room then we immediately checked out and moved hotels. I'm really sorry.

1 people find it helpful

Accommodation's Reply
07 Feb 2024
Dear Junjung Brando Rajasa, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize may we not exceeding your expectations during your stay period on 06 - 07 January 2024 Your satisfaction is very important to us. I hope that you will consider staying with us again, so that we can have another chance to provide you with a superior experience. We apologize for the inconvenience while staying at our property. We have informed our entire team to pay more attention to the cleanliness of the rooms and the smell in the rooms, we really apologize for this. Kind regards, Trisna (Reservation).
Adrian t.
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4.5

/10

Reviewed 66 week(s) ago

The door doesn't lock, the house smells like black mold, no toilet paper, the pool is dirty, no hot water, there is no knifes plates or cutlery, we can't breathe in the room and the door doesn't lock
+2

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Accommodation's Reply
07 Feb 2024
Dear Adrian Tench, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize may we not exceeding your expectations during your stay period on 09 - 10 January 2024 Your satisfaction is very important to us. I hope that you will consider staying with us again, so that we can have another chance to provide you with a superior experience. We do apologize for inconvience, We have delegationed with our all team regarding that cleanlinnes and double check problem the door. And then we have informed our housekeeping team to double check again regarding to complete the toilet paper and others amenities. Kind regards, Trisna (Reservation).
Riovaldy
icon-origin-TRAVELOKA

9.0

/10

Reviewed 66 week(s) ago

Vila keluarga nyaman dengan fasilitas yang memadai, pelayannya yang bagus, namun tingkatkan dalam segi makanan.

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Accommodation's Reply
07 Feb 2024
Dear Rikanah, Thank you for completing the survey regarding your recent visit to our property. On behalf of our entire team, I would like to apologize that we may not have exceeded your expectations during your stay which was in the period 03-04 January 2024. Your satisfaction is very important to us. I hope you consider staying with us again, so we can have another opportunity to provide you with a better experience. Thank you for your kind response and we have delegated it to our kitchen team to pay more attention to the food aspect. We really hope you come back to stay at our property. Best regards, Trisna (Reservation).
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Baba A.
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4.8

/10

Reviewed 66 week(s) ago

Pelayanan check in lama, kamar tidak bersih, balkon kotor debu semua, pokok nya lingkungan nya kotor, tidak recommended bawa bayi, air kecil, pokok nya bad banget, maaf atas review nya, karena review jujur bukan menjelekan, emang begitu ada nya. No recommend!

1 people find it helpful

Accommodation's Reply
07 Feb 2024
Dear Faisal Akbar, Thank you for completing the survey regarding your recent visit to our property. On behalf of our entire team, I would like to apologize that we may not have exceeded your expectations during your stay which was in the period 06-09 January 2024. Your satisfaction is very important to us. I hope you consider staying with us again, so we can have another opportunity to provide you with a better experience. We apologize in advance for any inconvenience during your stay at our property. We have delegated your response to our entire team to pay more attention to the check-in process as well as room cleanliness and cleanliness of all areas of the hotel. We would like to thank you for your suggestions and criticism for us to use as a better reference in the future. Best regards, Trisna (Reservation).
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Landia N. A. P.
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6.0

/10

Reviewed 67 week(s) ago

Sebenarnya bagus, tapi sangat tidak terawat. Kamar bau apek, sprei kotor, tidak ada air hangat, air kecil, kolam renang juga kotor. Sangat disayangkan, misal terawat itu sangat bagus.

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Accommodation's Reply
07 Feb 2024
Dear Dina Novita, Thank you for completing the survey regarding your recent visit to our property. On behalf of our entire team, I would like to apologize that we may not have exceeded your expectations during your stay which was in the period 01-02 January 2024. Your satisfaction is very important to us. I hope you consider staying with us again, so we can have another opportunity to provide you with a better experience. We apologize in advance for any inconvenience during your stay at our property. We have delegated your response to our entire team to pay more attention to the cleanliness of rooms and other facilities. We would like to thank you for your suggestions and criticism for us to use as a better reference in the future. Best regards, Trisna (Reservation).
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YVETTE M. W.
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5.2

/10

Reviewed 68 week(s) ago

Roomnya besar, namun tidak terawat. Kamar mandinya bau, dan banyak perabotan yang sudah tidak layak pakai. Kran wastafel dan shower karatan, warna sprei nya kotor.

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Karunia F. M.
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6.0

/10

Reviewed 68 week(s) ago

To me it is almost like a scam. It is a rubble, not a hotel. It should not be allowed to sell as hotel room. At least not at the price I paid. Room was so bad, in need for a total renovation, all furniture broken, bathroom was run down, no hot water, towels were dirty with holes, rubbish piled just outside of the rooms. The ceiling outside, right above the door caved in, lucky my daughter was not there when it happened. I booked for 3 nights, arrived at midnight, wanted out right away but could not get refunded. We left first thing in the morning. The regulators should go and check this hotel for safety and minimum standard for hotel.
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Siti K.
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5.7

/10

Reviewed 68 week(s) ago

Hotelnya udah tua yah, kamarnya lantainya kurang bersih, terus sarapan kurang enak dapat harga mahal 2x lipatnya karena tahun baru.

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Soewito
icon-origin-TRAVELOKA

6.0

/10

Reviewed 68 week(s) ago

Harga tidak sesuai dengan standard hotel bintang 4, kamar bau, selimut sobek, makanan tidak sesuai standar hotel, tempat parkir minim.

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West M.
icon-origin-TRAVELOKA

4.8

/10

Reviewed 68 week(s) ago

Horrible accommodation. The room was dirty and smelled bad. Does not match the description. The room smells like an old building that has not been lived in for a long time. Dirty room lots of cockroaches, fleas, tomcats. Sink, bathroom, toilet, bathroom door is damaged, porous, cannot be locked. The bed and sofa were wet and smelled musty. The room is located in front of a dirty and smelly sewer drain. Expensive prices with poor service
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+5

1 people find it helpful

Apriliana
icon-origin-TRAVELOKA

6.0

/10

Reviewed 68 week(s) ago

Stayed here for 3 nights, you had to ask for mineral water, you had to ask for a toothbrush, the only modest breakfast was a side dish of tempeh.
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1 people find it helpful

kiki P.
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6.0

/10

Reviewed 68 week(s) ago

There were cockroaches, the shower was broken and the cleanliness was lacking.
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Derri M.
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5.8

/10

Reviewed 69 week(s) ago

The building and the rooms in it are not well maintained.
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Miswanti
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5.7

/10

Reviewed 69 week(s) ago

Rooms that are not maintained are dirty and uncomfortable. The tap water is dirty and smelly, the hot water cooker is also rusty. I stayed there and didn't shower at all, I just went home and showered 😫. With a price of almost 500, getting a room like that is very expensive in my opinion. And one more thing, there were mice in the room, unfortunately I forgot not to take a photo. Even though the hotel staff had caught the rat, the amusement didn't go away 😭. Really disappointed!
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Reny H.
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5.1

/10

Reviewed 69 week(s) ago

Dirty everywhere. The paint is peeling, the iron is rusty, the wood is being eaten by termites, the sofa is flat, the mattress is uncomfortable. I booked 2 nights, but had to leave early the next morning because it was so uncomfortable. As soon as I entered the room, I was greeted by the smell of dust, causing me to sneeze, I woke up with an itchy body. My main mistake was being tempted by cheap prices and images that were very far from reality. Please visit and update the photos with the latest conditions so that no one is fooled by the images in the app.
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Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
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