8.5
Very Good

From 7,594 reviews

Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.2

Location

8.8

Service and Facilites

8.5

People often mention about Amaroossa Grande Bekasi
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Ambiance (67)
Staff Friendliness (66)
Room Space (66)
Bathroom (66)
Accessibility (65)
Bedroom (63)
Distance to City Center (57)
Wifi (57)
Hotel Area (57)
Family Friendly (54)
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Traveler Reviews Amaroossa Grande Bekasi

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40

Customer reviews

h***o
icon-Business
Business
icon-origin-TRAVELOKA

8.5

/10

Reviewed 3 day(s) ago

Strategic location, soundproof rooms, friendly staff, ample parking. Note: elevators can sometimes be accessed without a card.
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A***l
icon-Staycation
Staycation
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9.4

/10

Reviewed 3 day(s) ago

The hotel is very strategic, the service is also ok. It's just that the room window curtains are moldy.
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W***Y
icon-Staycation
Staycation
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6.9

/10

Reviewed 5 day(s) ago

Plus points + easily accessible location and close to the mall + rooms with wifi facilities, chiller, large TV, polite & friendly staff + spacious rooms with comfortable beds, soundproof so that it creates a calm atmosphere + clean bathroom, clean & quiet hotel area Minus points - there is a thick furry floor carpet, which actually becomes dirty & dusty because dust sticks to the carpet - only 1 toothbrush & toothpaste is provided, in other hotels 2 (a pair) are always provided - the most disappointing thing is when you want to have breakfast, you are told that you can't have breakfast at the buffet because the package is not enough. It doesn't make sense, in the same class as Amarossa 4⭐️! So breakfast is delivered to the room with a simple menu. Very disappointing!
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R***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

With a location in the middle of the city, easy access to anywhere, as well as the service and cleanliness of the hotel makes me satisfied. Hopefully, the hotel management which is already good can be further improved so that if you visit the Bekasi area, Amrosssa is a definite choice.
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1 people find it helpful

Accommodation's Reply
28 Mar 2025
Dear Our Valued Guest, Thank you for your trust in visiting Amaroossa Grande Bekasi and your positive review of our hotel. We are very proud to have provided the best service and facilities to you. Our strategic location, adequate facilities, varied food and beverage menus and satisfying service from our staff certainly make your experience memorable. We look forward to your next visit to our hotel. Best regards, Ilham Iskandar. Front Office Manager
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Nurul Z.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 2 week(s) ago

The receptionist at check in was not very friendly.
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1 people find it helpful

Accommodation's Reply
28 Mar 2025
Dear Nurul Zahra, Thank you for taking the time to write a review about Amaroossa Grande Bekasi. We apologize for the unpleasant experience during your stay at our hotel, especially regarding the friendliness of our receptionist staff. We have conveyed this to the relevant department to be followed up seriously because every comment we receive, whether positive or negative, is very important for improving our facilities and improving our service to our guests in the future. We look forward to welcoming you and your relatives back to our hotel. Best regards, Ilham Iskandar. Front Office Manager
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H***a
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

The room is clean Everything is good Please maintain the quality of the hotel
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Accommodation's Reply
28 Mar 2025
Dear Our Valued Guest, Thank you for your trust in visiting Amaroossa Grande Bekasi and your positive review of our hotel. We are very proud to have provided the best service and facilities to you. Our strategic location, adequate facilities, varied food and beverage menus and satisfying service from our staff certainly make your experience memorable. We look forward to your next visit to our hotel. Best regards, Ilham Iskandar. Front Office Manager
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H***a
icon-origin-TRAVELOKA

10.0

/10

Reviewed 4 week(s) ago

The check-in process was satisfactory, the food and the hotel atmosphere were good 👍
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Accommodation's Reply
28 Mar 2025
Dear Our Valued Guest, Thank you for your trust in visiting Amaroossa Grande Bekasi and your positive review of our hotel. We are very proud to have provided the best service and facilities to you. Our strategic location, adequate facilities, varied food and beverage menus and satisfying service from our staff certainly make your experience memorable. We look forward to your next visit to our hotel. Best regards, Ilham Iskandar. Front Office Manager
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R***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8.8

/10

Reviewed 4 week(s) ago

Amazing for second home caused flood disaster in bekasi

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Accommodation's Reply
28 Mar 2025
Dear Our Valued Guest, Thank you for your trust in visiting Amaroossa Grande Bekasi and your positive review of our hotel. We are very proud to have provided the best service and facilities to you. Our strategic location, adequate facilities, varied food and beverage menus and satisfying service from our staff certainly make your experience memorable. We look forward to your next visit to our hotel. Best regards, Ilham Iskandar. Front Office Manager
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M***a
icon-Staycation
Staycation
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8.5

/10

Reviewed 5 week(s) ago

Please improve cleanliness
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1 people find it helpful

Accommodation's Reply
28 Mar 2025
Dear Our Valued Guest, Thank you for your trust in visiting Amaroossa Grande Bekasi and your positive review of our hotel. We are very proud to have provided the best service and facilities to you. Our strategic location, adequate facilities, varied food and beverage menus and satisfying service from our staff certainly make your experience memorable. We look forward to your next visit to our hotel. Best regards, Ilham Iskandar. Front Office Manager
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s***f
icon-origin-TRAVELOKA

10.0

/10

Reviewed 5 week(s) ago

Very close to the city center, easy and affordable access
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Accommodation's Reply
28 Mar 2025
Dear Our Valued Guest, Thank you for your trust in visiting Amaroossa Grande Bekasi and your positive review of our hotel. We are very proud to have provided the best service and facilities to you. Our strategic location, adequate facilities, varied food and beverage menus and satisfying service from our staff certainly make your experience memorable. We look forward to your next visit to our hotel. Best regards, Ilham Iskandar. Front Office Manager
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 5 week(s) ago

Have been here several times and it is one of the best hotels in Bekasi.
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Accommodation's Reply
28 Mar 2025
Dear Our Valued Guest, Thank you for your trust in visiting Amaroossa Grande Bekasi and your positive review of our hotel. We are very proud to have provided the best service and facilities to you. Our strategic location, adequate facilities, varied food and beverage menus and satisfying service from our staff certainly make your experience memorable. We look forward to your next visit to our hotel. Best regards, Ilham Iskandar. Front Office Manager
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Mahanani R.
icon-Transit
Transit
icon-origin-TRAVELOKA

10.0

/10

Reviewed 5 week(s) ago

Friendly receptionist and extra superr steady service. Thanks to Mb Devi for recommending the room 🥰🥰🙏🏻
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Accommodation's Reply
28 Mar 2025
Dear Our Valued Guest, Thank you for your trust in visiting Amaroossa Grande Bekasi and your positive review of our hotel. We are very proud to have provided the best service and facilities to you. Our strategic location, adequate facilities, varied food and beverage menus and satisfying service from our staff certainly make your experience memorable. We look forward to your next visit to our hotel. Best regards, Ilham Iskandar. Front Office Manager
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Mahanani R.
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 5 week(s) ago

Thank you, Sis Devi, for the satisfactory service. I recommend coming back again.
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Accommodation's Reply
28 Mar 2025
Dear Our Valued Guest, Thank you for your trust in visiting Amaroossa Grande Bekasi and your positive review of our hotel. We are very proud to have provided the best service and facilities to you. Our strategic location, adequate facilities, varied food and beverage menus and satisfying service from our staff certainly make your experience memorable. We look forward to your next visit to our hotel. Best regards, Ilham Iskandar. Front Office Manager
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Phannarai
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.7

/10

Reviewed 5 week(s) ago

The staff communicates in an easy-to-understand language, is service-minded, and the accommodation is close to the meeting room and the mall. The food from the accommodation is traditional food that is worth trying. It is cleaned every day of your stay. The room is quiet, the air conditioning is cool, and there are universal plugs provided in the accommodation (in case you forget to bring an Indonesian plug).
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1 people find it helpful

Ignatius T. C.
icon-origin-TRAVELOKA

9.1

/10

Reviewed 5 week(s) ago

Spacious room, location near the mall so it's easy to find dinner
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1 people find it helpful

M***d
icon-origin-TRAVELOKA

8.5

/10

Reviewed 6 week(s) ago

Clean room and friendly service
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D***a
icon-Business
Business
icon-origin-TRAVELOKA

9.1

/10

Reviewed 6 week(s) ago

Comfortable, friendly staff, thank you ... Room input: Do not use carpet in the room, it is prone to germs. The toilet glass is covered with plastic stickers, not curtain cloth. Breakfast input: Coffee uses a machine more 👍, this is a 4 star ..
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A***u
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 7 week(s) ago

Very comfortable. Good facilities

2 people find it helpful

Accommodation's Reply
21 Feb 2025
Dear Our Valued Guest, Thank you for your trust in visiting Amaroossa Grande Bekasi and your positive review of our hotel. We are very proud to have provided the best service and facilities to you. Our strategic location, adequate facilities, varied food and beverage menus and satisfying service from our staff certainly make your experience memorable. We look forward to your next visit to our hotel. Best regards, Ilham Iskandar. Front Office Manager
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w***y
icon-Business
Business
icon-origin-TRAVELOKA

8.6

/10

Reviewed 7 week(s) ago

Spacious room size, but the room atmosphere is dark, the toilet is darker. Shower leaks. The hotel location is strategic but right next to a gas station, noisy when trucks honk. Food is ok, staff are friendly and note complaints at check out.
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Accommodation's Reply
13 Feb 2025
Dear Our Valued Guest, Thank you for taking the time to write a review about Amaroossa Grande Bekasi. We apologize for the unpleasant experience during your stay at our hotel, especially regarding the leaking bathroom shower. We have conveyed this to the relevant department to be followed up seriously because every comment we receive, whether positive or negative, is very important for the improvement of our facilities and service to our guests in the future. We look forward to welcoming you and your relatives back to our hotel. Best regards, Ilham Iskandar. Front Office Manager
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Sarman S.
icon-Business
Business
icon-origin-TRAVELOKA

9.7

/10

Reviewed 7 week(s) ago

Please the bathroom water is not hot
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Accommodation's Reply
13 Feb 2025
Dear Sarman S, Thank you for taking the time to write a review about Amaroossa Grande Bekasi. We apologize for the unpleasant experience during your stay at our hotel, especially regarding the water in the bathroom was not hot. We have conveyed this to the relevant department to be followed up seriously because every comment we receive, whether positive or negative, is very important for improving our facilities and improving our service to our guests in the future. We look forward to welcoming you and your relatives back to our hotel. Best regards, Ilham Iskandar. Front Office Manager
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Number of reviews per page
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