8.1
Very Good

From 1,209 reviews

Provided by travelers on
Cleanliness

8.0

Room Comfort

8.0

Meal

8.0

Location

8.1

Service and Facilites

8.0

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Staff Friendliness (27)
Ambiance (25)
Room Space (24)
Bedroom (24)
Distance to City Center (23)
Bathroom (22)
Accessibility (21)
Hotel Area (18)
Check-in/out Time (16)
Soundproof (16)
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Traveler Reviews New Hollywood Hotel

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Customer reviews

B***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8.5

/10

Reviewed 3 day(s) ago

Very comfortable. Clean hotel. Friendly staff. Next time I go to Pekanbaru, I will stay here again.
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A***r
icon-Business
Business
icon-origin-TRAVELOKA

9.3

/10

Reviewed 4 day(s) ago

Few times here, the room is new and clean.

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c***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.7

/10

Reviewed 4 day(s) ago

I am a local traveler who has tried almost all hotels in Pekanbaru from all hotel rates. Actually overall good.. for the room, AC, cleanliness etc.. but what needs improvement is related to the breakfast service. When the guest is ci, just give a BF voucher / usually there is guest data including BF on the list, it is too complicated to limit guests from entering the restaurant, ask the receptionist for a voucher first.
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Iwan N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8.8

/10

Reviewed 3 week(s) ago

room key 1 occupant of room 2, Access makes it complicated to call security. if leaving the room, should be given 1 key for each guest access to the elevator lift
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1 people find it helpful

Accommodation's Reply
05 Apr 2025
Dear Mr. Iwan N, Warm greetings from New Hollywood Hotel Pekanbaru,. Thank you for choosing New Hollywood Hotel Pekanbaru and for taking the time to provide a review and rating for our hotel. We apologize for the inconvenience that Mr. Iwan experienced when staying overnight at New Hotel Hollywood Pekanbaru. Especially in the key delivery service. We immediately conducted an evaluation and we also informed you that if you would like to add a room key, you can do so at our Reception and our reception staff will always assist you, and we aim for Mr. Iwan and our other guests to feel comfortable when staying overnight at New Hollywood Hotel Pekanbaru. Once again we apologize and we ensure that in the future this will be even better. Once again thank you and we look forward to your next visit by providing another extraordinary experience. Warm Regards,. Management
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Refiadi
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8.5

/10

Reviewed 4 week(s) ago

Comfortable, easy access. Fun.
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Accommodation's Reply
17 Mar 2025
Dear Mr. Refiadi, Warm greetings from New Hollywood Hotel Pekanbaru,. Thank you for choosing New Hollywood Hotel Pekanbaru and for taking the time to give the best review and rating for our hotel. We are happy to hear that you are very satisfied with the service we provide so that you feel comfortable and happy to stay with us. Our goal is to give the best impression so that you will visit often and recommend us to others. We will convey the best rating that you have given to our team which will motivate them to provide even better service. Thank you again and we look forward to your next visit by providing another extraordinary experience. Warm Regards,. Management
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Taca O.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8.5

/10

Reviewed 5 week(s) ago

The place is comfortable and strategic
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Accommodation's Reply
08 Mar 2025
Dear Mrs. Taca O, Warm greetings from New Hollywood Hotel Pekanbaru,. Thank you for choosing New Hollywood Hotel Pekanbaru. And for taking the time to give a review and rating. The best for our hotel. We are happy to hear that you are very satisfied with the cleanliness, service and our hospitality that make you comfortable and happy to stay with us. Our goal is to provide the best level of service so that you will often visit and recommend us to your friends and colleagues. I will convey the best rating that you have given to our team which will motivate them to provide even better service. Thank you again and we look forward to your next visit by providing another extraordinary experience. Warm Regards, Management
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E***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8.0

/10

Reviewed 7 week(s) ago

Aircond is not cold enough. Service is good. Room door is a bit difficult to open.
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Accommodation's Reply
02 Mar 2025
Dear Mr./Mrs. E*a, Warm greetings from New Hollywood Hotel Pekanbaru,. Thank you for choosing New Hollywood Hotel Pekanbaru. And for taking the time to give a review and rating. For our hotel. We apologize for the inconvenience that Mr./Mrs. E*a experienced when staying overnight at New Hotel Hollywood Pekanbaru. Especially when you are staying overnight at New Hollywood Hotel. In this case, we ensure that we will always check the utilities in our rooms so that they can run well and we ensure that we innovate in our rooms, especially if Mr./Mrs. E*a stays overnight in our newest unit in the New Deluxe and Executive Rooms. Once again, we apologize and we ensure that in the future this will be even better. Once again, thank you and we look forward to your visit. Furthermore, by providing another extraordinary experience. Warm Regards,. Management
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M***d
icon-origin-TRAVELOKA

8.7

/10

Reviewed 7 week(s) ago

The facilities are okay. But it's too noisy, maybe because of the clubbing crowd
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Accommodation's Reply
02 Mar 2025
Dear Mr./Mrs. M*d, Warm greetings from New Hollywood Hotel Pekanbaru,. Thank you for choosing New Hollywood Hotel Pekanbaru. And for taking the time to give a review and rating for our hotel. And we apologize for the inconvenience that Mr./Mrs. M*d experienced when staying overnight at New Hotel Hollywood Pekanbaru, Your comfort was disturbed by the noise from the club. We suggest that in the future you can take a room on the 7th and 8th floors with the best view and we ensure that your comfort is guaranteed on those floors. Once again we apologize profusely for the inconvenience that you experienced at New Hollywood Hotel Pekanbaru. Once again thank you and we look forward to your next visit by providing another extraordinary experience. Warm Regards,. Management
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W***y
icon-origin-TRAVELOKA

10.0

/10

Reviewed 8 week(s) ago

very good and the receptionist is friendly and nice the room is nice and functions as it should
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Accommodation's Reply
02 Mar 2025
Dear Mr./Mrs. W*y, Warm greetings from New Hollywood Hotel Pekanbaru,. Thank you for choosing New Hollywood Hotel Pekanbaru. And for taking the time to give a review and rating. The best for our hotel. We are happy to hear that you are very satisfied with the cleanliness, service and our hospitality that make you comfortable and happy to stay with us. Our goal is to provide the highest level of service. So that you will often visit and recommend us. To others. I will convey the best rating that you have given. To our team which will motivate them to provide. Better service. Once again thank you and we look forward to your visit. Next by providing another extraordinary experience. Warm Regards, Management
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F***n
icon-origin-TRAVELOKA

9.1

/10

Reviewed 9 week(s) ago

I stayed with my wife and kids. They were all comfortable 👍
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Accommodation's Reply
18 Feb 2025
Dear Mr./Mrs. F*n, Warm greetings from New Hollywood Hotel Pekanbaru,. Thank you for choosing New Hollywood Hotel Pekanbaru and for taking the time to give the best review and rating for our hotel. We are happy to hear that you are very satisfied with the comfort and hospitality that makes you comfortable and happy to stay with us. Our goal is to provide the highest level of service so that you will visit often and recommend us to others. I will convey the best rating that you have given to our team which will motivate them to provide even better service. Thank you again and we look forward to your visit. Next by providing another extraordinary experience. Warm Regards,. Management
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8.2

/10

Reviewed 9 week(s) ago

The experience of staying at this hotel is good enough for just resting. But for a vacation with family I think it is lacking because of the free atmosphere of the hotel.
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1 people find it helpful

Accommodation's Reply
18 Feb 2025
Dear Mr./Mrs. A*a, Warm greetings from New Hollywood Hotel Pekanbaru,. Thank you for choosing New Hollywood Hotel Pekanbaru and for taking the time to give the best review and rating for our hotel. We are happy to hear that you are very satisfied with our service. And we ensure your input as a comfortable hotel for families. We understand and ensure that New Hollywood Hotel Pekanbaru is a hotel with the main purpose. For family guests. I will convey the best rating that you have given to our team which will motivate them to provide even better service. Thank you again and we look forward to your next visit by providing another extraordinary experience. Warm Regards,. Management
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f***a
icon-Business
Business
icon-origin-TRAVELOKA

9.4

/10

Reviewed 10 week(s) ago

honest review even though the room doesn't match the picture, but it's still worth it, the room and toilet are clean and comfortable.. next time I can stay here again.. continued success New Hollywood Hotel 👏🏻
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2 people find it helpful

Accommodation's Reply
05 Feb 2025
Dear Mr./Mrs. F*a, Warm greetings from New Hollywood Hotel Pekanbaru. Thank you for choosing New Hollywood Hotel Pekanbaru. And for taking the time to give a review and rating. The best for our hotel. We are happy to hear that you are very satisfied with the cleanliness, service and hospitality that makes you comfortable and happy to stay with us. Our goal is to provide the highest level of service. So that you will often visit and recommend us. To others. I will convey the best rating that you have given. To our team that will motivate them to provide even better service. Thank you again and we look forward to your visit. Furthermore by providing another extraordinary experience. Warm Regards, Management
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H***a
icon-origin-TRAVELOKA

5.0

/10

Reviewed 10 week(s) ago

The check in and out process is very long and the service is slow, not friendly
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Accommodation's Reply
05 Feb 2025
Dear Mr./Mrs. H*a, Warm greetings from New Hollywood Hotel Pekanbaru,. Thank you for choosing New Hollywood Hotel Pekanbaru. And for taking the time to provide a review and rating. For our hotel. We apologize for the inconvenience you experienced when staying at New Hotel Hollywood Pekanbaru. Especially the problem of the long check-in and check-out process, especially in preparing the room so that your room should have been prepared immediately, We are evaluating and improving the check-in process and service from the staff so that you and our other guests will feel the best from us. Once again we apologize and we ensure that in the future it will be even better. Once again thank you and we look forward to your visit. Furthermore, by providing another extraordinary experience. Warm Regards,. Management.
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M***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8.8

/10

Reviewed 11 week(s) ago

The staff is friendly, because it's my first time I'm happy because the place is nice, neat and clean
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Accommodation's Reply
05 Feb 2025
Dear Mr./Mrs. M*g, Warm greetings from New Hollywood Hotel Pekanbaru,. Thank you for choosing New Hollywood Hotel Pekanbaru. And for taking the time to give a review and rating. The best for our hotel. We are happy to hear that you are very satisfied with the cleanliness, service and our hospitality that make you comfortable and happy to stay with us. Our goal is to provide the highest level of service. So that you will often visit and recommend us. To others. I will convey the best rating that you have given. To our team which will motivate them to provide. Better service. Once again thank you and we look forward to your visit. Next by providing another extraordinary experience. Warm Regards, Management
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G***t
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 11 week(s) ago

The environment and staff are friendly…the vehicle parking is comfortable and shady. The hotel area is close to eating places and gas stations.
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1 people find it helpful

Accommodation's Reply
05 Feb 2025
Dear Mr./Mrs. G*t, Warm greetings from New Hollywood Hotel Pekanbaru. Thank you for choosing New Hollywood Hotel Pekanbaru. And for taking the time to give a review and rating. The best for our hotel. We are happy to hear that you are very satisfied with the cleanliness, service and hospitality that makes you comfortable and happy to stay with us. Our goal is to provide the highest level of service. So that you will often visit and recommend us. To others. I will convey the best rating that you have given. To our team that will motivate them to provide even better service. Thank you again and we look forward to your visit. Furthermore by providing another extraordinary experience. Warm Regards, Management
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G***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA

5.6

/10

Reviewed 11 week(s) ago

The room is small The floor is not clean
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T***k
icon-origin-TRAVELOKA

8.5

/10

Reviewed 13 week(s) ago

comfortable and clean enough to live in
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Accommodation's Reply
16 Jan 2025
Dear Mr./Mrs. T*ke, Thank you for choosing New Hollywood Hotel Pekanbaru and for taking the time to give your best review and rating for our hotel. We are glad to hear that you are very satisfied with our cleanliness, service and hospitality that made you comfortable and happy to stay with us. Our goal is to provide the highest level of service so that you will visit often and recommend us to others. I will convey the best rating that you have given to our team which will motivate them to provide even better service. Thank you again and we look forward to your next visit with another amazing experience. Warm Regards, Management
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Denny
icon-origin-TRAVELOKA

8.1

/10

Reviewed 13 week(s) ago

The breakfast is not really good. Hopefully you can prepare more variations. It doesn't need to be luxurious, it's simple but it doesn't have to be MINIMAL
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1 people find it helpful

Accommodation's Reply
16 Jan 2025
Dear Mr./Mrs. Denny, Thank you for choosing New Hollywood Hotel Pekanbaru and for taking the time to give your best review and rating for our hotel. We are glad to hear that you are very satisfied with our cleanliness, service and hospitality that made you comfortable and happy to stay with us. Our goal is to provide the highest level of service so that you will visit often and recommend us to others. I will convey the best rating that you have given to our team which will motivate them to provide even better service. Thank you again and we look forward to your next visit with another extraordinary experience. Warm Regards, Management
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Vivi Y.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 14 week(s) ago

If you go to PKu always stay here, the place is good, close to everywhere
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Accommodation's Reply
16 Jan 2025
Dear Mr./Mrs. Vivi, Thank you for choosing New Hollywood Hotel Pekanbaru and for taking the time to give your best review and rating for our hotel. We are glad to hear that you are very satisfied with our cleanliness, service and hospitality that made you comfortable and happy to stay with us. Our goal is to provide the highest level of service so that you will visit often and recommend us to others. I will convey the best rating that you have given to our team which will motivate them to provide even better service. Thank you again and we look forward to your next visit with another extraordinary experience. Warm Regards, Management
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F***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8.5

/10

Reviewed 14 week(s) ago

Comfortable and friendly, the food in the restaurant is quite delicious
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1 people find it helpful

Accommodation's Reply
16 Jan 2025
Dear Mr./Mrs. F*s, Thank you for choosing New Hollywood Hotel Pekanbaru and for taking the time to give your best review and rating for our hotel. We are glad to hear that you are very satisfied with our cleanliness, service and hospitality that made you comfortable and happy to stay with us. Our goal is to provide the highest level of service so that you will visit often and recommend us to others. I will convey the best rating that you have given to our team which will motivate them to provide even better service. Thank you again and we look forward to your next visit with another extraordinary experience. Warm Regards, Management
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Number of reviews per page
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