Check-in was fast. The hotel receptionist was helpful. Since I pre-paid my stay using credit card through agent, you still need to pay a RM100 deposit. Be mindful that if you stay here for the first time, the hotel will need to scan your NRIC together with your guest for safety purpose. The highlight of the check-in was the cold lemonade that they offered when you're doing your check-in. A hot wet towel is also offered for you to freshen up your face. I declined. Please be reminded that there is no basement parking or specific hotel parking for guests so all hotel guests must park wherever they can. As such, please be mindful of any parking fees that might be imposed on city public parking otherwise you will be receive parking tickets. The room I was staying at was the Classic Deluxe. I did not include the breakfast package since the hotel is in the heart of Miri city so many eateries are available. There is one shopping mall nearby which is just 2 minutes walk from the hotel. The room was clean however some improvements could be made. For example, the body shower gel and shampoo dispenser looked worn down since its being reused and refilled for every guests (good for the environment though). The air-conditioning took some time to take effect. In-room safe, iron, ironing board, hair dryer and other toiletries are provided. Toothbrush, sanitary bag, vanity kit are all available; I wish they would have provided hair comb though. The TV channels are good with a variety of genres available. One weird thing that I encountered was during the day that i'm supposed to check out. Since I was making full use of my time, I tried to check-out around 11.45PM, however around 11PM, my room phone rang for 2-3 seconds but before I could pick it up, the other end hung up. I assumed it must have been the front desk as a reminder. I don't mind for them to remind the guests it's close to check-out time but please be professional and talk to the guest. The check-out process itself was swift. I just had to wait for 5 minutes for the housekeeping to check the room. After that the deposit RM100 was returned. All in all, I was satisfied with my stay there. Would definitely go again.