Hello Linh,
Thank you and your family for choosing to stay at Yarra Ocean Suites Danang Hotel,
We are very sorry for the toilet incident, and have forwarded your comments about the breakfast to the relevant department,
Regarding the beach, the hotel is really sorry, and this is a public beach not under the hotel's management,
We are very sorry for your less than perfect experience this time,
We look forward to welcoming you to our hotel to provide a more perfect experience,
Best regards,
Ms. Truc Van
Front Office Manager