The hotel is complete but the room is too small.

I really like staying at this hotel, the cleaning staff is really good (lukman) the room is clean and fragrant. and I like the security staff (dimas) because he is always alert. thank you🙂🙂

The hotel staff is very friendly and helpful. There is also plenty of elevator access to get to the rooms.

Hotel staff is very helpful. Clean and well maintained public areas including public toilets. Well maintained room area with properly functioning facilities.

The most comfortable hotel with budget price, clean and friendly staff

For the Co staff, including Kevin and Mega (FO), they are very friendly...all in all, I really like staying here.

Continue to improve service and cleanliness.

The hotel staff is very friendly and attentive to the guests.

On the second day, I checked out at dawn and asked for provisions to be made, but the hotel refused. They only asked for bread. Meanwhile, the accommodation package had been purchased with breakfast.

The AC isn't cold, I want to complain, I'm too lazy to look at the face of the lady who checked in when I was in the afternoon, she looked like a lazy person.

The staff is very friendly, the slippers were left in the lounge but were still safe and not lost. There are welcome drinks and welcome snacks, there are massage chairs. Very affordable prices and okay in the 2-star class. Only minus 1 wifi sometimes likes to not connect (experience staying 3 days)

staying here is very pleasant, every time I go to Jakarta I always stay here, even though I have activities in Ciputat I stay at the Heef Hotel, the last time I stayed here was in 2019, the service is recommended, the photo spots are also good, the food is delicious, the staff are friendly, the deluxe type rooms are quite spacious, I always get a gift when I stay here, thank you Heef Hotel

Clean, eat out a lot, morning/evening.

there is no shortage, everything is suitable for its price

This top hotel is very good and there is no disturbance.

On the same day, I ordered the same room and arrived in the afternoon and was given a smart room even though I ordered a deluxe room.

First time coming. The security is very friendly. Helping without us asking. The service is very good, escorted to the room door. And the security is also professional. The restaurant waiters are also friendly. First experience here, wow. Next time come here again.

I got room at same level with restaurant and NOT comfortable cause the windows people walk by can see inside.

First time staying here. Very comfortable! Fast wifi, clean, lots of places to eat around the hotel. The AC is not cold enough & the room is not fragrant enough. But okay, recommended for that price. Next time will definitely come back 👍.

I have often stayed at Heef Hotel Pasar Baru, but yesterday when I stayed on October 2-3, 2024, there was a slight problem. If early check-in was not possible because the room was not ready, I could understand, even though I was tired after a long flight from abroad and I had also conveyed this to 1 female receptionist (A) on duty. Near the reception counter there was a Fiesta ready meal available, I had asked another female receptionist (B) on duty at that time (October 2, 2024) whether the ready meal could be ordered/purchased at any time or only at certain times, and was answered that it was available/can be ordered at any time 1x24 hours, it turned out that the next morning (October 3, 2024) when I was going to buy it, according to the male staff (C) on duty at that time, the ready meal could only be purchased at 7 am, while I had to leave for the airport at 7 am. Although in the end they helped to prepare/heat it in the microwave and I could enjoy it immediately, the information received was different. Then, when I was about to check out and had handed over the room key, the female receptionist (A) on duty (October 3'24) informed me that the room I was occupying would be checked first. I waited for a while and there was no confirmation from the receptionist. After waiting and I had to go to the airport immediately, I took the initiative to ask if the room check would still be long because I had to go to the airport immediately, and the 2 female receptionists (A) & male (C) just said that I could leave the hotel with a slightly confused face (maybe wondering why I was still there). I had time to say, "I was told to wait because the room was going to be checked first, that's why I waited". This seems trivial, but if left alone, it could be detrimental to me because I was late to the airport and guests were reluctant to stay again. During several stays here, I have never experienced anything like this, everything is fine and smooth. In the future, hopefully this can be an evaluation material for the hotel. Thank you.