6.6
Pleasant

From 96 reviews

Provided by travelers on
Cleanliness

6.1

Room Comfort

6.1

Meal

6.8

Location

7.2

Service and Facilites

6.6

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Traveler Reviews Hotel Puma Bandung

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40

Customer reviews

Yudia
icon-origin-TRAVELOKA

6.6

/10

Reviewed 181 week(s) ago

The toilet smells, feces, I have told the cs, just sprayed it, the smell of the spray disappeared, the smell of feces came again.
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1 people find it helpful

Om Junior
icon-origin-TRAVELOKA

5.2

/10

Reviewed 200 week(s) ago

100% tidak sesuai apa yang di iklankan di aplikasi. Bener-benar tidak bisa dinilai oleh kata-kata lagi. Terlalu kecewa pokoknya, hanya bertahan 15 menit di kamar dan langsung check out.

3 people find it helpful

Ali S.
icon-origin-TRAVELOKA

6.0

/10

Reviewed 208 week(s) ago

saya di kmar standar tdk sesuai di aplikasi ..kamar tembok pd kotor tdk ada ac ..wifi g bs.. G ada air minum ..kamar mandi sempit

2 people find it helpful

Gamma U. H.
icon-origin-TRAVELOKA

5.8

/10

Reviewed 210 week(s) ago

If the picture on the trip has a window, but the real thing is that you get a room with no window. I already asked for a change from the clerk but he said that if you buy online you got that one :( Honestly I don't like it because the bathroom is in the inside of the room, now it smells really bad, so the room is really tight 🤢
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Helen C.
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6.0

/10

Reviewed 211 week(s) ago

the staff is not friendly, the rooms are not clean enough
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1 people find it helpful

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Bhjfuj
icon-origin-TRAVELOKA

9.7

/10

Reviewed 211 week(s) ago

Strategic, right on the side of the road, just cross to the citywalk. Friendly clerk, clean rooms.
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2 people find it helpful

Haria S. W.
icon-origin-TRAVELOKA

5.2

/10

Reviewed 224 week(s) ago

The waiter is not friendly, the room does not match the description. Unfriendly service is the most fatal.
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5 people find it helpful

Nanda P.
icon-origin-TRAVELOKA

5.9

/10

Reviewed 224 week(s) ago

The room is still dirty like it hasn't been broomed, the TV can't be used like it doesn't matter if the antenna cable is really blurry, let alone the bed. Even though I ordered a twin, when I sat it it wanted to collapse because the wood was broken. Want a vacation instead of getting a super uncomfortable room, please improve it again. For service, I like it because all of the directors are friendly.
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5 people find it helpful

Moko
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6.0

/10

Reviewed 226 week(s) ago

Facilities do not match the application. Dirty and the TV signal is broken.
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3 people find it helpful

ZONA T.
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6.0

/10

Reviewed 227 week(s) ago

Doesn't match the picture, bro, the internet doesn't arrive.
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2 people find it helpful

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Ahmad M. K.
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5.2

/10

Reviewed 228 week(s) ago

Apart from a strategic position in the crowded places of Jalan Cihampelas and the hotel staff who are very friendly and helpful, don't expect anything else to be ok from this hotel. The room is poorly maintained and smells a bit. And what makes us annoyed is that when checking in, the staff has to call the boss first to ask for our bookings. Only this time there is a hotel like this. Why didn't the boss prepare all the reservations from the start. And that happens every time we check in. So annoying. We cannot choose a hotel room that is rather nice even though it is the same type and the room is empty.
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2 people find it helpful

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Yunita R.
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6.0

/10

Reviewed 229 week(s) ago

\ the clerk is friendly, the check in is ribedddd, the rooms are really really standard, according to the price
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Christine J.
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8.5

/10

Reviewed 229 week(s) ago

So this is a cheap hotel that I booked in epic hour session. I really want to review as unsatisfied but in this pandemic I don't have the heart to do so. I know I pick a standard room, but this is too much tho. The price was awesome, but after we have the room, I don't think it's cheap anymore. Bathroom door frame was not rigid, when you open the door, it left side was pushed with the door. The closet is the squat type as seen in the picture below. No hot water. Twin bedroom we've given was small and has two small beds. It is clean, no bugs and mosquitoes were seen. We use it normally, one bed for each. The one he use falls apart as we slept last night. The mid frame slides and the bed falls in the middle. The wall was peeled off. There's small tube tv inside, but we didn't try to turn it on. There's exhaust fan to the hall outside, and no window. The chair was outside, no chair inside. Positive side of this place , you can walk for about 5 minutes to Ciwalk. Many food and clothing store nearby. It's located on Cihampelas street, easy to find, accessible by car.
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Muh I. B.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 238 week(s) ago

Affordable price, strategic location, comfortable.
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Nurrahmah A.
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8.5

/10

Reviewed 238 week(s) ago

Good hotel according to price, even exceeding expectations.
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Annisa A.
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8.5

/10

Reviewed 239 week(s) ago

The place is strategically close to souvenirs, Indomaret, places to eat, atm too. If you go to the farmhouse and the great Asia Africa, it is also close, it only takes 20-30 minutes. the rooms are big, clean, the air conditioner is cold too, there is hot water too, the mattress is soft, the service is very friendly.
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3 people find it helpful

Teti T.
icon-origin-TRAVELOKA

6.4

/10

Reviewed 243 week(s) ago

Sorry, not satisfactory, not according to advertised expectations, advertised there is no WiFi, pay for 4 guests, not suitable, instead you have to add more extra beds.
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1 people find it helpful

Accommodation's Reply
21 Aug 2020
Thank you for the complaint we receive, for details on Wifi facilities available if you are not connected, you can contact the front office looby.
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Dody B.
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Family
icon-origin-TRAVELOKA

5.2

/10

Reviewed 304 week(s) ago

Good location but bad facilities never had hotel like this before, and never imagine that kind of hotel would be exist.

1 people find it helpful

Indry Indry
icon-Family
Family
icon-origin-TRAVELOKA

5.4

/10

Reviewed 310 week(s) ago

Because this alternative hotel that I could get with different conditions from the hotel that I got before was very uncomfortable. The mattress has no AC. The price I paid does not match the room I got. So I plan to stay for 2 days and fill 1 day and move to another hotel. Very, very disappointing.
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3 people find it helpful

Kelik M. L.
icon-origin-TRAVELOKA

6.0

/10

Reviewed 311 week(s) ago

Worse, as to the point where it is not refundable, it is not really worth the room and toilet.
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Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
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