Overall Ratings & Reviews Swiss Garden Residence by Urban Suites

cool view... comfortable and clean room... close to everywhere

Customer service is not up to the standard. Not friendly. And I had to contact them multiple times to get back my deposit refund. The toilet floor mat is old and stained. My body was itchy after lying on the sofa at the living room. Otherwise, the general condition of the suite is fairly clean.

That was amazing. I have a room with a Kuala Lumpur scenery. It was an amazing saw from 28th floor. I will order this hotel again next trip.

Comfortable, close enough to everywhere, unfortunately only 2 days stay.

It's good for the apartment, but it's a pity there are small animals

Best. We stayed 3 days here. Clean, spacious, close to places to eat, mini market and others. Good.

Until now the 200 ringgit deposit has not been returned. Disappointed. It wasn't like that before. Disappointed.

The location is very good and strategic to Bukit Bintang and Alor's dining center.

Overall it's okay, it's just that we got a unit that wasn't managed directly by the apartment management, so there was no receptionist for check-in and check-out, everything was done by phone, appointments were made in the lobby, it was trustworthy even though we were a little doubtful about fraud because of the system.

Saya sangat menyukai menginap di sini, karena daerah yang strategis untuk kemana-mana, tempatnya bersih & nyaman.

Early last year I stayed here and it was also fun and memorable, so I booked Swiss Garden again, but for the second time I got a room with a rather hard bed, and the AC in the room leaked so that water dripped onto the floor and the floor was wet and the carpet that is usually there is also not there. For access to everywhere, it is close, but that doesn't make me regret staying here. Next time I go to KL again, I will definitely stay here. Hopefully the service will be better and the room will be more comfortable. Thank you.

Ini ternyata chek in mandiri. Saya kurang teliti dengan penawaran ini, mungkin bagi yang sudah berpengalaman its oke tapi bagi saya yang pemula masih bingung walaupun akhirnya bisa karena membawa anak saya yang muda pintar, ini tidak memiliki receptionis sperti hotel atau apartemen lain. Jika tidak jeli bisa frustasi. Untuk kamar B aja.

Worst experience thus far! Worst host, really rude, unprofessional and slow response! Never ever booked with this host ‘Urban Suites’, find other company/ host if you wanna stay at this property. The bathroom sink, towels dirty and worn, pillows are dirty!

Lokasi strategis, kamar bersih.

Sangat menikmati di sini, nyaman dan segera ingin kesini lagi kolam renangnya bagus bersih.

Spacious rooms, complete facilities, affordable prices, there is an outdoor area for relaxing. I wanna repeat this room, soon!

The curtains and sofa were filthy and dusty. When you sit, your whole body is itchy. The rest of the suite was okay, staff are friendly and I like the check in and check out method.

Overall is good. Convenient and clean.

Shower is bad, not maintained, towels are worn out, internet is broken.

The towels are worn out, the pillowcases are also ok besides that. Strategic position.