8.2
Very Good

From 367 reviews

Provided by travelers on
Cleanliness

8.5

Room Comfort

8.3

Meal

8.0

Location

8.2

Service and Facilites

8.2

People often mention about Dorsett Hartamas Kuala Lumpur
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Ambiance (2)
Family Friendly (1)
Staff Friendliness (1)
Room Space (1)
Bedroom (1)
Bathroom (1)
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Traveler Reviews Dorsett Hartamas Kuala Lumpur

Number of reviews per page
20
40

Customer reviews

F***A
icon-Business
Business
icon-origin-TRAVELOKA

6.8

/10

Reviewed 37 week(s) ago

I didn't have time to take pictures, but it wasn't comfortable because there were no windows.
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Accommodation's Reply
24 Jul 2024
Dear Valued Guest, Thank you for staying with us and for your review of our hotel. We have also taken note of your comments regarding your stay experience and certainly look forward to welcoming you and your family back to the hotel again in the near future. Thank you. Kindly regards, Yung Lim, Director of Operations
F***N
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.4

/10

Reviewed 44 week(s) ago

Staff was friendly and helpful. Morning breakfast was tasty.

1 people find it helpful

Accommodation's Reply
29 May 2024
Dear Valued Guest, Thank you for staying with us at Dorsett Hartamas Kuala Lumpur. We are happy to learn that you enjoyed the room and our services. We look forward to your return for another exceptional stay in our hotel soon. Thank you. Kindly regards, Yung Lim, Director of Operations
Faizatul A.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 52 week(s) ago

Very nice food during ramadan buffet. Nice view facing KLCC. Thank you.

2 people find it helpful

Accommodation's Reply
03 Apr 2024
Dear Valued Guest, Receive wonderful guest commendations always feel amazing and humbled to hear your appreciation for their contribution, such encouraging compliments will for sure spur them to give their best always. Their exemplary level of service will be celebrated for sure.We value your support and hope to see you back soon. Thank you. Kindly regards, Yung Lim, Director of Operations
Rika W.
icon-origin-TRAVELOKA

5.4

/10

Reviewed 58 week(s) ago

Family gave room without window. And 2 single bed. Ask for queen bed don't have. Parking is nightmare. Food is worst.

2 people find it helpful

Accommodation's Reply
26 Feb 2024
Dear Valued Guest, Thank you for choosing to stay with us. We are glad that you have enjoyed our facilities. We look forward to welcoming you back to the hotel soon. Kindly regards, Yung Lim, Director of Operations
Ashraff Q.
icon-origin-TRAVELOKA

7.2

/10

Reviewed 59 week(s) ago

Should mention room setup. Didn't expect a room without window.

1 people find it helpful

Accommodation's Reply
16 Feb 2024
Dear Valued Guest, Thank you for staying with us and for your review of our hotel. We have also taken note of your comments regarding your stay experience and certainly look forward to welcoming you and your family back to the hotel again in the near future. Thank you. Kindly regards, Yung Lim, Director of Operations
Nsr R. S.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 66 week(s) ago

Kamar bersih, luas, sarapan bervariasi, enak recommended lah.

2 people find it helpful

Accommodation's Reply
17 Jan 2024
Dear Valued Guest, Receive wonderful guest commendations always feel amazing and humbled to hear your appreciation for their contribution, such encouraging compliments will for sure spur them to give their best always. Their exemplary level of service will be celebrated for sure.We value your support and hope to see you back soon. Thank you. Kindly regards, Yung Lim, Director of Operations
Syed A.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 66 week(s) ago

We had a lovely staycation. Loved the breakfast buffet. Top-notch service is provided by the hotel. Had an issue with the toilet and bath-tub, we were give a new room at an instant.

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Accommodation's Reply
30 Dec 2023
Dear Valued Guest, Thank you for your commendation on our colleagues’ service and for your wonderful review. We are certainly look forward for your next visit to the hotel soon. Thank you. Kindly regards, Yung Lim, Director of Operations
Aimi N. B. A.
icon-origin-TRAVELOKA

4.8

/10

Reviewed 67 week(s) ago

Service was not good at all. Please improve.

1 people find it helpful

Accommodation's Reply
20 Dec 2023
Dear Valued Guest, Thank you for staying with us and for your review of our hotel. We have also taken note of your comments regarding your stay experience and certainly look forward to welcoming you and your family back to the hotel again in the near future. Thank you. Kindly regards, Yung Lim, Director of Operations
John H.
icon-origin-TRAVELOKA

6.0

/10

Reviewed 70 week(s) ago

Service bad, Room bad. Very bad experience.

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Accommodation's Reply
30 Nov 2023
Dear Valued Guest, Thank you for staying with us and for your review of our hotel. We have also taken note of your comments regarding your stay experience and certainly look forward to welcoming you and your family back to the hotel again in the near future. Thank you. Kindly regards, Yung Lim, Director of Operations
amir r.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 100 week(s) ago

We had the most pleasant 2 days stay here. The hotel team went extra miles to cater to our family's needs. Any problems occur they will solve it professionally and fast resolved. The breakfast is delicious which quite surprise us because usually hotel foods taste suck. The bed is big and really comfy. The bathtub is big and clean and the main reason why we choose this hotel because our kids really love bathtub. Our daughter really happy celebrating her birthday here. Our room also have nice view of Kuala Lumpur city and istana negara. The room is also clean. Everything is perfect, definitely will come again and recommend to our friends and family. Tqsm for making our kids really happy. The kids pool is cool too because they have two different levels. There is also kids room for kids to play too. Tqsm Dorsett Hartamas Teams for making our daughter dream birthday celebration come true. All the hotels staffs is also very friendly.
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+4

4 people find it helpful

Accommodation's Reply
11 May 2023
Dear Valued Guest, Receive wonderful guest commendations always feel amazing and humbled to hear your appreciation for their contribution, such encouraging compliments will for sure spur them to give their best always. Their exemplary level of service will be celebrated for sure.We value your support and hope to see you back soon. Thank you. Kindly regards, Yung Lim, Director of Operations
NURUL N. B. B. M. N.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 109 week(s) ago

Very nice! I love it. Very satisfied, cleanliness, and service. There are many shops nearby. Don't worry you won't be hungry, hehe.
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Accommodation's Reply
02 Mar 2023
Dear Valued Guest, Receive wonderful guest commendations always feel amazing and humbled to hear your appreciation for their contribution, such encouraging compliments will for sure spur them to give their best always. Their exemplary level of service will be celebrated for sure.We value your support and hope to see you back soon. Thank you. Kindly regards, Yung Lim, Director of Operations
Amy D.
icon-origin-TRAVELOKA

9.4

/10

Reviewed 109 week(s) ago

Overall, I enjoyed my stay at Dorsett Hartamas. The bedroom was equipped with a bunch of extra perks (ironing equipment, mini fridge) that I didn't expect, but am pleased to discover. The bathroom was super awesome, the hot water worked well. The service team was just okay. Not bad but not particularly remarkable either.

4 people find it helpful

Accommodation's Reply
04 Mar 2023
Dear Valued Guest, Thank you for choosing to stay with us during your trip to Kuala Lumpur. We are truly delighted to learn that you have enjoyed your overall stay experience with us. We certainly look forward to being of service to you again soon. Kindly regards, Yung Lim, Director of Operations
Andrea Pratama
icon-origin-TRAVELOKA

8.5

/10

Reviewed 110 week(s) ago

The inn is very ok.
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Accommodation's Reply
02 Mar 2023
Dear Valued Guest, Glad to hear your choice of us has been spot-on and it had been an enjoyable staycation. We are so appreciative of your recommendation to all. To have so positive mentioned is indeed a blessing for us with our family member particularly all the more gratified by your lovely words for them. We love for you to return to enjoy more of Dorsett Hartamas, Kuala Lumpur again. Kindly regards, Yung Lim, Director of Operations
Terry Yeow Chin Yong
icon-origin-TRAVELOKA

6.0

/10

Reviewed 112 week(s) ago

Reservation team from hotel replied fast and room nearby request was granted. Missed out the bed type. But that was fine. Front office staff was not really service oriented person. Pulling a long face checking in guest. Felt really discomfort during the check in process.

3 people find it helpful

Accommodation's Reply
09 Feb 2023
Dear Valued Guest, Thank you for your patronage and your review of our hotel. It was a pleasure to be of service to you and we would like to assure you that we will look into and improve on the areas that you have mentioned as it is our priority to provide only the best to our valued guests. We look forward to welcoming you back to the hotel soon. Thank you. Kindly regards, Yung Lim, Director of Operations
Mohd H. M. O.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 113 week(s) ago

Nice place to stay with fascinating view of Kuala Lumpur at pool. Plus the idea to provide two cards is good and make me feel that the hotel is much thinking about the clients not just making money only. A simple decision but make me like to stay at Dorsett again. Plus the point system is a great idea 👍🏻. Even me myself thanks the receptionist during the check out is all about my expression towards the double card. Thank you. Ohh ya the breakfast is delicious too. Keep it up and I think you deserved a great review comment. You earn it by action. ⭐️
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2 people find it helpful

Accommodation's Reply
04 Feb 2023
Dear Valued Guest, Thank you for your commendation on our colleagues’ service and for your wonderful review. We are certainly look forward for your next visit to the hotel soon. Thank you. Kindly regards, Yung Lim, Director of Operations
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Nursyamira b. s.
icon-origin-TRAVELOKA

9.1

/10

Reviewed 115 week(s) ago

Nice hotel. Definitely will come again. I like the room, the hospitality, everything. The breakfast also nice. Recommended.

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Accommodation's Reply
21 Jan 2023
Dear Valued Guest, Foremost, thank you very much for staying with us and greater thanks for your glowing praises on our service. It’s wonderful that you enjoyed all aspects of your stay and your feedback will deeply motivate staff to the highest level. We look forward to the pleasure of welcoming you back for yet another amazing stay at Dorsett Hartamas, Kuala Lumpur! Kindly regards, Yung Lim, Director of Operations
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Simon Y.
icon-origin-TRAVELOKA

6.0

/10

Reviewed 120 week(s) ago

This was my first time staying at Dorsett Hartamas. Staying here all OK, unfortunately there ' s some as I felt it ' s siu to have and also the service. Example, inside the hotel there ' s no hair dryer. Meanwhile, while I done my checking realise theres no hairdryer then I tried several time called to front desk, there ' s no body picked or answering my called. As it ' s a 5star hotel this kind of the thing or case not supposed happened.
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2 people find it helpful

Accommodation's Reply
19 Dec 2022
Dear Valued Guest, Thank you for staying with us during your trip to Malaysia. We have taken note of your comments and please be assured that the issue highlighted has been looked into and rectified. We sincerely hope that you would accord us another opportunity to be of service to you again in the near future. Thank you. Kindly regards, Yung Lim, Director of Operations
Nuzaihan B. Y.
icon-origin-TRAVELOKA

6.1

/10

Reviewed 122 week(s) ago

Worst service. And quality room like 2 star hotel.

2 people find it helpful

Accommodation's Reply
07 Dec 2022
Dear Valued Guest, Thank you for staying with us and for your review of our hotel. We have also taken note of your comments regarding your stay experience and certainly look forward to welcoming you and your family back to the hotel again in the near future. Thank you. Kindly regards, Yung Lim, Director of Operations
ayuniemansor
icon-origin-TRAVELOKA

9.4

/10

Reviewed 140 week(s) ago

Recommended hotel, 10/10, boleh repeat lagi lepas ni

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Accommodation's Reply
07 Aug 2022
Dear Valued Guest, Receive wonderful guest commendations always feel amazing and humbled to hear your appreciation for their contribution, such encouraging compliments will for sure spur them to give their best always. Their exemplary level of service will be celebrated for sure.We value your support and hope to see you back soon. Thank you. Kindly regards, Yung Lim, Director of Operations
Solihah y. b. y.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 140 week(s) ago

It was a great stay and the manager manage toupgrade my stay.

1 people find it helpful

Accommodation's Reply
01 Aug 2022
Dear Valued Guest, Thank you for your commendation on our colleagues’ service and for your wonderful review. We are certainly look forward for your next visit to the hotel soon. Thank you. Kindly regards, Yung Lim, Director of Operations
Number of reviews per page
20
40

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
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