Dear Valued Guest, On behalf of all staff of Muong Thanh Luxury Khanh Hoa Hotel, we would like to thank you for choosing to stay at our hotel! In order to improve the quality of our services, we look forward to receiving and greatly appreciate your feedback and evaluation of your recent stay. Muong Thanh is proud to be the largest chain of purely Vietnamese hotels in Indochina, so we are very pleased to see that you had a pleasant stay at our hotel. This is also the belief and motivation for our hotel staff on the journey to improve the quality of customer service. Once again, we thank you for taking the time to provide feedback on your experience at our hotel. We look forward to welcoming you to Muong Thanh Luxury Khanh Hoa Hotel in the near future. Kind regards, Mr. Nguyen Ngoc Huy Hotel Manager Muong Thanh Luxury Khanh Hoa Hotel

Dear Mr. Nguyen Minh Tri, On behalf of all staff of Muong Thanh Luxury Khanh Hoa Hotel, we would like to thank you for choosing to stay at the hotel! We are also very sorry for the problem you encountered during your stay at the hotel and sincerely apologize to you for this bad experience. The hotel management will work with the relevant departments to find the cause and find a solution to this problem as soon as possible. Once again, we would like to thank you for your honest review and give the hotel the opportunity to correct similar issues in the future. We look forward to welcoming you to Muong Thanh Luxury Khanh Hoa Hotel in the near future. Kind Regards Mr. Nguyen Ngoc Huy Hotel Manager

Dear Mr. Tran Le Anh The, On behalf of all staff of Muong Thanh Luxury Khanh Hoa Hotel, we would like to thank you for choosing to stay at the hotel! In order to improve the quality of our services, we look forward to receiving feedback from our customers and appreciate your feedback and reviews about your recent vacation. We are also very sorry for the problem you encountered upon check-in and sincerely apologize for this unpleasant experience. The hotel management will work with the relevant departments to find the cause and find a solution to this problem as soon as possible. Once again, we would like to thank you for your honest review and give the hotel the opportunity to correct similar issues in the future. We look forward to welcoming you to Muong Thanh Luxury Khanh Hoa Hotel in the near future. Kind Regards Mr. Nguyen Ngoc Huy Hotel Manager

Dear Customer, On behalf of all staff of Muong Thanh Luxury Khanh Hoa Hotel, we would like to thank you for choosing to stay at the hotel! In order to improve the quality of our services, we look forward to receiving your feedback and appreciate your feedback and reviews about your recent vacation. We are also very sorry for the problem you encountered upon check-in and sincerely apologize for this unpleasant experience. The hotel management will work with the relevant departments to find the cause and find a solution to this problem as soon as possible. Once again, we would like to thank you for your honest review and give the hotel the opportunity to correct similar issues in the future. We look forward to welcoming you to Muong Thanh Luxury Khanh Hoa Hotel in the near future. Kind Regards Mr. Nguyen Ngoc Huy Hotel Manager

Dear Mr. Le Dinh Giap, On behalf of all staff of Muong Thanh Luxury Khanh Hoa Hotel, we would like to thank you for choosing to stay at the hotel! In order to improve the quality of our services, we look forward to receiving feedback from our customers and appreciate your feedback and reviews about your recent vacation. Regarding the breakfast buffet, the hotel has been working to improve the quality for our guests. Regarding elevator routing, the hotel has an internal elevator for staff and supply transportation. Perhaps you mistakenly entered that elevator and ended up sharing it with the hotel's suppliers. And regarding the room reservation, it states that the Deluxe Twin room can accommodate up to 2 adults and 2 children. The hotel has the following regulations on child surcharges: - Children under 6 years old will have free accommodation and breakfast. - Children from 6 to 11 years old stay for free and breakfast surcharge 150,000 VND/child/night - Children from 12 years old and above will be charged as adults 300,000 VND/person/night, if an extra bed is required it will be 500,000 VND/extra bed/night Once again, we thank you for taking the time to provide feedback on your experience at the hotel. We look forward to welcoming you to Muong Thanh Luxury Khanh Hoa Hotel in the near future. Kind Regards Hotel Manager Muong Thanh Luxury Khanh Hoa Hotel

Dear Ms. Dang Thanh Tam, On behalf of all staff of Muong Thanh Luxury Khanh Hoa Hotel, we would like to thank you for choosing to stay at the hotel! In order to improve the quality of our services, we look forward to receiving feedback from our customers and appreciate your feedback and reviews about your recent vacation. We are very pleased to see that you had a pleasant stay at the hotel. This is also the trust and motivation for the hotel staff on the journey to improve the quality of customer service. Regarding the deposit policy, we will review this section so that you have a better experience for your upcoming hotel visits. Once again, we thank you for taking the time to provide feedback on your experience at the hotel. We look forward to welcoming you to Muong Thanh Luxury Khanh Hoa Hotel in the near future. Kind Regards Hotel Manager Muong Thanh Luxury Khanh Hoa Hotel

Dear Ms. Ngo Ngoc Yen, On behalf of all staff of Muong Thanh Luxury Khanh Hoa Hotel, we would like to thank you for choosing to stay at the hotel! In order to improve the quality of our services, we look forward to receiving feedback from our customers and appreciate your feedback and reviews about your recent vacation. Muong Thanh is proud to be the largest chain of pure Vietnamese hotels in Indochina, so we are very happy to see that you had a happy stay at the hotel. This is also the belief and motivation for the hotel staff on the journey to improve the quality of customer service. Once again, we thank you for taking the time to provide feedback on your experience at the hotel. We look forward to welcoming you to Muong Thanh Luxury Khanh Hoa Hotel in the near future. Kind Regards Hotel Manager Muong Thanh Luxury Khanh Hoa Hotel

Dear Customer, On behalf of all staff of Muong Thanh Luxury Khanh Hoa Hotel, we would like to thank you for choosing to stay at the hotel! Your feedback has contributed to improving the quality of hotel services. Muong Thanh is proud to be the largest chain of pure Vietnamese hotels in Indochina, so we are very happy to see that you had a happy stay at the hotel. This is also the belief and motivation for the hotel staff on the journey to improve the quality of customer service. Once again, we thank you for taking the time to provide feedback on your experience at the hotel. We look forward to welcoming you to Muong Thanh Luxury Khanh Hoa Hotel in the near future. Kind Regards Hotel Manager Muong Thanh Luxury Khanh Hoa Hotel

Dear Ms. Lien, On behalf of all staff of Muong Thanh Luxury Khanh Hoa Hotel, we would like to thank you for choosing to stay at the hotel! In order to improve the quality of our services, we look forward to receiving feedback from our customers and appreciate your feedback and reviews about your recent vacation. The hotel is very happy that you had a pleasant stay at the hotel. This is also the trust and motivation for the hotel staff on the journey to improve the quality of customer service. Once again, we thank you for taking the time to provide feedback on your experience at the hotel. We look forward to welcoming you to Muong Thanh Luxury Khanh Hoa Hotel in the near future. Kind Regards Hotel Manager Muong Thanh Luxury Khanh Hoa Hotel

Dear Valued Guests, On behalf of the entire staff of Muong Thanh Luxury Khanh Hoa Hotel, we would like to thank you for choosing to stay at the hotel! In order to improve service quality, we look forward to receiving feedback from our customers and greatly appreciate your feedback and reviews about your recent stay. Muong Thanh is proud to be the largest purely Vietnamese hotel chain in Indochina, so we are very happy to see that you had a pleasant stay at the hotel. This is also the belief and motivation for hotel staff on the journey to improve customer service quality. Once again, we thank you for taking your valuable time to provide feedback about your experience at the hotel. We look forward to welcoming you at Muong Thanh Luxury Khanh Hoa Hotel in the near future. Kind Regards Hotel manager Muong Thanh Luxury Khanh Hoa Hotel

Dear Mr. Xuan Giang, On behalf of the entire staff of Muong Thanh Luxury Khanh Hoa Hotel, we would like to thank you for choosing to stay at the hotel! In order to improve service quality, we look forward to receiving feedback from our customers and greatly appreciate your feedback and reviews about your recent stay. Muong Thanh is proud to be the largest purely Vietnamese hotel chain in Indochina, so we are very happy to see that you had a pleasant stay at the hotel. This is also the belief and motivation for hotel staff on the journey to improve customer service quality. Once again, we thank you for taking your valuable time to provide feedback about your experience at the hotel. We look forward to welcoming you at Muong Thanh Luxury Khanh Hoa Hotel in the near future. Kind Regards Hotel manager Muong Thanh Luxury Khanh Hoa Hotel

Dear Valued Guests, On behalf of the entire staff of Muong Thanh Luxury Khanh Hoa Hotel, we would like to thank you for choosing to stay at the hotel! In order to improve service quality, we look forward to receiving feedback from our customers and greatly appreciate your feedback and reviews about your recent stay. Muong Thanh is proud to be the largest purely Vietnamese hotel chain in Indochina, so we are very happy to see that you had a pleasant stay at the hotel. This is also the belief and motivation for hotel staff on the journey to improve customer service quality. Once again, we thank you for taking your valuable time to provide feedback about your experience at the hotel. We look forward to welcoming you at Muong Thanh Luxury Khanh Hoa Hotel in the near future. Kind Regards Hotel manager Muong Thanh Luxury Khanh Hoa Hotel

Dear Anh Giang, On behalf of the entire staff of Muong Thanh Luxury Khanh Hoa Hotel, we would like to thank you for choosing to stay at the hotel! In order to improve service quality, we look forward to receiving feedback from our customers and greatly appreciate your feedback and reviews about your recent stay. Muong Thanh is proud to be the largest purely Vietnamese hotel chain in Indochina, so we are very happy to see that you had a pleasant stay at the hotel. This is also the belief and motivation for hotel staff on the journey to improve customer service quality. Once again, we thank you for taking your valuable time to provide feedback about your experience at the hotel. We look forward to welcoming you at Muong Thanh Luxury Khanh Hoa Hotel in the near future. Kind Regards Hotel manager Muong Thanh Luxury Khanh Hoa Hotel

Dear Anh Hoai Bao, On behalf of the staff of Muong Thanh Luxury Khanh Hoa Hotel, thank you very much for trusting and choosing to use the hotel's services. Muong Thanh is proud to be the largest purely Vietnamese hotel chain in Indochina, so we will be very happy to see Mr. Hoai Bao have a happy stay at the hotel, very happy to be able to contribute a small part to creating your perfect vacation. This is also the belief and motivation for hotel staff on the journey to improve customer service quality. Once again, we thank Mr. Hoai Bao for taking his valuable time to feedback about his experience at the hotel. We look forward to welcoming Mr. Hoai Bao and his family at Muong Thanh Luxury Khanh Hoa Hotel in the near future. Best regards, Mr. Nguyen Ngoc Huy Director of Muong Thanh Luxury Khanh Hoa Hotel

Dear Anh Huy Thang, On behalf of all staff of Muong Thanh Luxury Khanh Hoa Hotel, we would like to thank Mr. Thang for choosing to stay at the hotel! In order to improve service quality, we would like to receive Mr. Thang's feedback and greatly appreciate Mr. Thang's feedback and evaluation about the recent vacation. The hotel is very sorry for Mr. Thang's bad experience at the hotel during his stay, but still hopes that the service method and staff made Mr. Thang satisfied and loved. Muong Thanh is proud to be the largest purely Vietnamese hotel chain in Indochina, so we will be very happy to see Mr. Thang have a happy stay at the hotel. This is also the belief and motivation for hotel staff on the journey to improve customer service quality. Once again, we thank Mr. Thang for taking his valuable time to feedback about his experience at the hotel. We look forward to welcoming Mr. Thang and his family at Muong Thanh Luxury Khanh Hoa Hotel in the near future. Kind Regards Mr. Nguyen Ngoc Huy Hotel Director of Muong Thanh Luxury Khanh Hoa Hotel

Dear Ms. Le Thi Tuoi, On behalf of the staff of Muong Thanh Luxury Khanh Hoa Hotel, thank you very much for trusting and choosing to use the hotel's services. Muong Thanh Luxury Khanh Hoa Hotel would like to thank you for taking the time to review and we are very happy to be able to contribute a small part to creating your perfect vacation. Wishing you and your family good health and hope to have the opportunity to serve you in the future! Best regards, Hotel manager Muong Thanh Luxury Khanh Hoa

Dear Guest, On behalf of the staff of Muong Thanh Luxury Khanh Hoa Hotel, thank you very much for trusting and choosing to use the hotel's services. Muong Thanh Luxury Khanh Hoa Hotel would like to thank you for taking the time to review and we are very happy to be able to contribute a small part to creating your perfect vacation. Wishing you and your family good health and hope to have the opportunity to serve you in the future! Best regards, Hotel manager Muong Thanh Luxury Khanh Hoa

Dear Valued Guests, On behalf of the entire staff of Muong Thanh Luxury Khanh Hoa Hotel, we would like to thank you for choosing to stay at the hotel! In order to improve service quality, we look forward to receiving feedback from our customers and greatly appreciate your feedback and reviews about your recent stay. Muong Thanh is proud to be the largest purely Vietnamese hotel chain in Indochina, so we are very happy to see that you had a pleasant stay at the hotel. This is also the belief and motivation for hotel staff on the journey to improve customer service quality. Once again, we thank you for taking your valuable time to provide feedback about your experience at the hotel. We look forward to welcoming you at Muong Thanh Luxury Khanh Hoa Hotel in the near future. Kind Regards Mr. Nguyen Ngoc Huy Hotel manager Muong Thanh Luxury Khanh Hoa Hotel

Dear Valued Guests, On behalf of the entire staff of Muong Thanh Luxury Khanh Hoa Hotel, we would like to thank you for choosing to stay at the hotel! In order to improve service quality, we look forward to receiving feedback from our customers and greatly appreciate your feedback and reviews about your recent stay. Muong Thanh is proud to be the largest purely Vietnamese hotel chain in Indochina, so we are very happy to see that you had a pleasant stay at the hotel. This is also the belief and motivation for hotel staff on the journey to improve customer service quality. Once again, we thank you for taking your valuable time to provide feedback about your experience at the hotel. We look forward to welcoming you at Muong Thanh Luxury Khanh Hoa Hotel in the near future. Kind Regards Mr. Nguyen Ngoc Huy Hotel manager Muong Thanh Luxury Khanh Hoa Hotel

Dear Ms/Mr Tam Tam, On behalf of all staff of Muong Thanh Luxury Khanh Hoa Hotel, we would like to thank you for choosing to stay at the hotel! In order to improve service quality, we look forward to receiving feedback from our customers and greatly appreciate your feedback and reviews about your recent stay. Muong Thanh is proud to be the largest purely Vietnamese hotel chain in Indochina, so we are very happy to see that you had a pleasant stay at the hotel. This is also the belief and motivation for hotel staff on the journey to improve customer service quality. Once again, we thank you for taking your valuable time to provide feedback about your experience at the hotel. We look forward to welcoming you at Muong Thanh Luxury Khanh Hoa Hotel in the near future. Kind Regards Mr. Nguyen Ngoc Huy Hotel manager Muong Thanh Luxury Khanh Hoa Hotel