Traveloka (254)
8.2
Very Good
From 254 reviews
Provided by travelers on
Cleanliness
8.1
Room Comfort
8.3
Meal
8.0
Location
8.1
Service and Facilites
8.2
People often mention about Hotel Grand Pinus Berastagi
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Surroundings (5)
Accessibility (5)
Ambiance (5)
Bathroom (5)
Room Space (4)
Soundproof (4)
Bedroom (4)
Hotel Area (4)
Distance to City Center (3)
Staff Friendliness (3)
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Traveler Reviews Hotel Grand Pinus Berastagi
Number of reviews per page
20
40
Customer reviews
Tl
Timotius l.
Business
8.5
/10
Reviewed 3 week(s) ago
The place is clean and the mattress is soft
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Accommodation's Reply
27 Feb 2025
Thank you, we are glad that Mr. Timotius enjoyed his stay at the Grand Pinus Hotel, see you on another occasion, Sir.
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M***D
Staycation
8.5
/10
Reviewed 5 week(s) ago
Good stay and wonderful view and breeze
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Accommodation's Reply
27 Feb 2025
Thak you for staying at Hotel Grand Pinus. Till we meet you again Sir.
ID
Irwan D. T. S.
Leisure
8.3
/10
Reviewed 8 week(s) ago
Hot water for bathing is not working.
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1 people find it helpful
Accommodation's Reply
22 Jan 2025
We apologize for the inconvenience, our staff is happy to help if you report the problem you are facing at another time.
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d***u
8.2
/10
Reviewed 9 week(s) ago
The place is nice, the atmosphere is also nice, but the road to the hotel is a bit bad.
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1 people find it helpful
Accommodation's Reply
22 Jan 2025
We are glad you enjoyed your stay at Grand Pinus. See you next time.
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Rudi C.
8.0
/10
Reviewed 9 week(s) ago
The blanket smells a bit unpleasant, like it hasn't been changed.
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2 people find it helpful
Accommodation's Reply
22 Jan 2025
Thank you for your input, Mr. Rudi, it will be an improvement for us. See you on another occasion.
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L***s
Leisure
8.2
/10
Reviewed 10 week(s) ago
the staff is friendly.
there is hot water.
the blanket is thin and torn at the edges.
there is no telephone in the room so if you need anything you have to go down and ask the receptionist.
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1 people find it helpful
Accommodation's Reply
22 Jan 2025
Thank you ma'am, your input will be an improvement for us. See you again.
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T***q
10.0
/10
Reviewed 17 week(s) ago
It's nice and fits the budget, the hot water is ready at any time, no need to wait in the morning. The room is comfortable
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Accommodation's Reply
19 Nov 2024
Thank you Mr. T for visiting Hotel Grand Pinus. We are glad that you enjoyed your stay at Hotel Grand Pinus. We always strive to provide comfortable accommodation at affordable prices for our customers.
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d***n
Staycation
9.4
/10
Reviewed 18 week(s) ago
Satisfied, Comfortable, Clean place, Suitable for family vacation accommodation. The price is worth it with the facilities
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Accommodation's Reply
12 Nov 2024
Thank you for your testimonial, we are happy to provide affordable accommodation with good quality. See you on another occasion.
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FC
Frendy C.
10.0
/10
Reviewed 25 week(s) ago
Favorite if you go to Brastagi. Hopefully the service will remain like this.
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Accommodation's Reply
24 Sep 2024
Thank you, Brother Frendy, for your review. See you again on another occasion.
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A***e
Business
8.2
/10
Reviewed 30 week(s) ago
It's quite comfortable, minus the entrance is a bit destroyed.
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5 people find it helpful
IH
Ichsan H.
Leisure
5.6
/10
Reviewed 35 week(s) ago
I upgraded to the most expensive room, to 980,000 per night, stayed two nights, which should be up to the standard of a star hotel room. Rooms without TV broadcasts, bathroom hot water is problematic, no minibar and coffee/tea equipment or water heater, no breakfast, mattresses on the 2nd floor are placed on the floor, towels have to be asked for every day. In the rain, the balcony chairs got wet and the most unsafe thing was the uneven stairs and room floor. My son tripped several times.
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5 people find it helpful
Accommodation's Reply
01 Aug 2024
Thank you for the review, Mr. Ichsan. Based on our notes, Mr. Ichan requested a room upgrade from the deluxe type to the villa type on Saturday with a room rate of 800 thousand and on Sunday with a rate of 600 thousand. One of the advantages of our Villa Level rooms is that they can accommodate large families of 5-8 people, at prices that are still economical when compared to booking 3 or 4 separate rooms. However, your input will be our concern for improving services and facilities at the Grand Pinus Hotel. Regards.
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i***a
8.5
/10
Reviewed 38 week(s) ago
Good but far stronger
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Accommodation's Reply
25 Jun 2024
Thank you for staying at the Grand Pinus Hotel, see you next time Sir/Ma'am.
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DN
Dara N. P.
10.0
/10
Reviewed 42 week(s) ago
Great and want to stay again.
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5 people find it helpful
Accommodation's Reply
27 May 2024
Thank you Mrs. Dara, we look forward to welcoming you in the future.
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D***a
10.0
/10
Reviewed 42 week(s) ago
It's really cool and fun.
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3 people find it helpful
Accommodation's Reply
27 May 2024
See you next time sir/madam, we are happy to serve you.
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Y***e
Leisure
8.1
/10
Reviewed 43 week(s) ago
At least smile a little or make small talk when guests check in, sir, don't have a flat face 😆.
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4 people find it helpful
Accommodation's Reply
27 May 2024
Thank you for your input, ma'am, it is material for us to improve. Regards.
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Hadi p.
6.0
/10
Reviewed 48 week(s) ago
Akses menuju ke beberapa kamar tidak ada kanopi, sehingga bila hujan ya kehujanan, jika panas ya kepanasan. Intinya kenyamanan customer belum di perhatikan penuh oleh owners. Pelayanan hanya 1 orang (melayani di Cs dan dapur juga), saat melayani di Front office tangan ybs penuh dengan tepung setelah dari dapur. Harga it ' s over walau waktu moment tapi tidak sebanding dengan yang diharapkan Customer. Thanks.
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3 people find it helpful
Accommodation's Reply
01 May 2024
Thank you for your input, Mr Hadi, it is an improvement for us. We will further improve services during peak season.
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Yessy S.
Leisure
9.4
/10
Reviewed 48 week(s) ago
The hotel turned out to be clean and comfortable, the view of the scenery looks like Mount Sinabung, only the location of the road to the hotel is a bit narrow, but the service is very good. Next time if all the hotels are full, you can come back here again.
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8 people find it helpful
Accommodation's Reply
01 May 2024
Thank you for visiting Mrs. Yessy, see you again at the next opportunity.
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T***y
5.0
/10
Reviewed 48 week(s) ago
Dirty room, lots of cockroaches, smells of mold, worn out furniture, no wifi.
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1 people find it helpful
Accommodation's Reply
17 Apr 2024
Thank you for your positive wishes. Be an improvement for us in the future.
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ES
Evi S.
9.7
/10
Reviewed 49 week(s) ago
Bersih, tenang dan nyaman. Pelayanan juga ramah, gak nyesal lah pokoknya. Lain kali akn ke sini lagi.
2 people find it helpful
Accommodation's Reply
04 Apr 2024
Thank you Mrs. Evi, we are very happy that Mrs. Evi enjoyed your stay at the Grand Pinus Hotel. We look forward to the opportunity to serve you in the future. Regards.
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AA
Arifin A. A.
8.5
/10
Reviewed 52 week(s) ago
Bagus, bersih, dan pelayanannya juga ramah, terima kasih.
1 people find it helpful
Accommodation's Reply
18 Mar 2024
We are happy that Mr Arifin enjoyed staying at the Grand Pinus Hotel. See you next time.
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Number of reviews per page
20
40
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