The hotel staff were generally friendly.

It's been a long time since I stayed at a Novotel. The first time was in Medan, then in Banjarmasin. After five years, this is my third stay in Surabaya. It never disappoints, thanks to the wide range of amenities provided. Although it's quite far from the city center, it's still easily accessible for snacks, souvenirs, or just sightseeing. Overall, it's pretty good.

Good, good, as expected. Awesome

Late night check in, well received

kids friendly hotel, delicious food, rooms and bed are really good

Super comfy! Great service, nice room, quite ok meals. Well done

The staff was very nice and helpful. This time, the hotel was quiet. Good

The room is spacious and soundproof because it is fully carpeted. The location is behind the office tower and not too far from the city center so the atmosphere is quite calm. The staff is friendly. The downside is that the choice of food at breakfast is quite limited for a 4-star hotel.

The hotel was comfortable, the room was clean, and the breakfast was very varied. But unfortunately, I felt like I forgot an iron, but I couldn't find it. Why? Because I still had a follow-up appointment and only moved hotels to accommodate the next event. They responded, although a bit slow.

The hotel staff is very friendly, the food is delicious and the rooms are clean.

Staff very friendly and communicative

The hotel is quite far from the city center, but the service is good. Breakfast is varied, and cleanliness is also good.

This is my second stay at Novotel Samator. Clean rooms, great service, varied food, and easy access. Thank you, Novotel Samator.

I've stayed at Novotel many times, and the rooms are increasingly comfortable, clean, and the bathrooms are very spacious. Breakfast is good. ATMs, minimarkets, and coffee shops are also nearby.

Kamar dpt upgrade ke executive

Very comfortable, good service, suitable for colleagues who want to go to Surabaya, highly recommended!

I'm happy because every time I stay here, the staff and breakfast are always my concern, but yesterday, it was like Novotel had made a lot of improvements, the staff are now agile and helpful. The variety and taste of the food are also getting better👍👍

Location and easy access. Noise due to repairs around the elevator.

The staff is very friendly and accommodating.

I always love staying at Novotel. It's one of my family's recommended hotels. I've stayed at Novotel in Bandung, at Novotel in Yogyakarta, and at Novotel in Surabaya. The rooms are spacious and clean, with all the amenities available, and free water refills. The staff is friendly. The food is varied and delicious. I love it.