All the ambience and services in this hotel, Grand Mercure Mirama Malang are good. The best service excellent and so comfort for staycation.

Very comfortable. Strategic location. The swimming pool is very nice, the water is warm. So it's nice. Can be repeated next time.

Recommended hotel, and we will be back again.

the reception staff is very nice and friendly

The room very nice and clean. The hotel views are amazing

The best hotel in Malang. And give me the best prize next time.

highly recommended for staycation at Grand Mercure Malang

Spacious rooms, complete facilities, lots of activities for children

The hotel is nice, bearish, not old fashioned

fun, comfortable, delicious breakfast

Breakfast is really delicious, lots of choices to suit your taste

Hotel with swimming pool facilities good for kids and mountain views

The hotel is still new so it is still comfortable and clean. But I want to give a little advice to the cleaning staff, at that time when my room was being cleaned I happened to be in the room too. So when they were cleaning there was a new spoon that fell to the floor, then I saw it, and the staff just picked it up and put it on the table where there were glasses and coffee. I immediately reprimanded and asked for a replacement spoon. But the staff said I should just wash it in the bathroom sink. In my opinion, it would be better to replace it with a new one than just washing it. But overall the service is okay

The hotel is new and nice but the service is lacking, from the beginning of check in the lady didn't understand the customer's request, only explained it and then she was okay, at 6 am when I called both the operator and the kitchen, no one answered!! It's a shame that a hotel as good as this has such poor service, as if it's not a star class hotel. Please fix it, staff. Thank you

This is my 2nd time staying at the Grand Mercure Mirama Malang hotel, and just like before the hotel staff are very friendly and professional. The cleanliness and quietness of the room are very good. And also the hotel environment is very friendly for children and the elderly.

The food is very varied and the service is incredibly good.

Check in/out is fast and easy, the room is as advertised, spacious and cool, the breakfast menu is varied and delicious, I like the rice kencur jamu and the cappuccino coffee from a real coffee machine. The hotel is close to the toll gate, so if you go to the airport you won't get stuck in traffic.

Even though when we entered the room there was a mural saying HBD Kiki on the glass, even though my family and I don't have Kiki's name on it and we don't have a birthday.

Awesome pool Nice

always satisfied staying here.. everything is ok, starting from food, room facilities and service..