Dear valued visitors, Warm greetings from Lucky Hotel Purwodadi. Thank you for your visit, we will continue to strive to provide the best service and facilities. We apologize for the unpleasant experience during your stay at our hotel. Regarding your experience, it has become the hotel's SOP to inform guests to check out or extend today. If the guest has responded, we will not contact you again, unless the check out request is outside the limits we have determined. Thank you, We hope to have the opportunity to provide better service. With respect, Abdul Rahman (Arman) Hotel Operation Manager Cluster.